Voicemail
Introduction
VoiceGuide has a
built in a fully-featured voicemail system, and can support an
unlimited number of voicemail boxes.
Voicemail
Features:
- Auto-attendant
system allowing spelling of user's names and diverting to voicemail
if extension is not answered.
- Each mailbox
can have a personalized greeting message, which can be changed
remotely.
- Each mailbox
can have a personalized name/description, which can be changed
remotely.,
- Voicemail
messages can be retrieved remotely.
- Messages can be
forwarded to other voicemail boxes and/or broadcast groups
automatically, or as specified by listener of message.
- Messages can be
be forwarded to an email address automatically as an attached Wave
file.
- Messages can be
be forwarded to another phone number automatically. The forwarding
telephone number can be changed remotely by the voicemail box
owner.
- Messages can be
uploaded by FTP to selected FTP server.
- Voicemail box
owners can change their PIN number remotely.
- Broadcast
Groups, allowing the sending of broadcast messages to selected
groups of people.
- Message Lamp
for the extension associated with the mailbox is turned ON when new
messages arrive and OFF when messages are listened to.
- All Voicemail
system details stored in XML format, allowing easy integration with
other systems.
Voicemail boxes
have to first be created before they can be used. The Voicemail Manager tool is used to create
and manage the voicemail boxes.
The voicemail
boxes and menus can be accessed from any module. Paths can be
specified to go to:
- A particular
voicemail box,
- Menu which will
ask the caller to enter the Voicemail box for which they want to
leave a message,
- Retrieve Menu
where the caller will be asked their voicemail box number and
voicemail PIN before being able to retrieve messages.
- Auto Attendant
which allows callers to spell the name of the voicemail box owner,
and will then transfer the call to related extension (if defined),
and if extension does not answer will divert call to related
voicemail box.
An example below
shows how the paths can be defined:
You can indicate
to which module in the script the caller is to return to after
leaving the voicemail system by appending Return
[module title] after the path specification.
The Return option will need to be typed in by hand. eg:
Once the caller
has finished recording and/or retrieving messages and presses
'0' to exit from the voicemail system, the
script will then go to the module specified in the Return option.
See here for more information on the
Return option.
Modifying the
Voicemail System
The Voicemail system is written as a
set of VoiceGuide scripts located in VoiceGuide's \system\vm\
directory. These scripts can be edited giving the user full control
and freedom over any
modifications and extensions which may be required of the voicemail
system.
Only the Enterprise (and
Evaluation) versions of VoiceGuide use the modifiable scripted
version of the voicemail - ie: the .vgs scripts in the
\system\vm\ directory.
The Standard and Professional
versions of VoiceGuide use the non-modifiable version of the
voicemail system.
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