Testing IVR Scripts

The best way to test the IVR system is to dial into it just like the caller would.

To test the script while developoing them a good approach is to setup VoiceGuide in VoIP mode and dial into it by just dialing the IP address of the machine on which VoiceGuide is installed using a VoIP phone or a soft phone from another PC.

or

Use a small PBX appliance and plug the analog lines from the small PBX into the Dialogic card.

 

Automated Testing

VoiceGuide can be used to create scripts which can test IVR systems by dialing into them and running a test script which simulates callers responses.

Please contact sales@voiceguide.com for more information on designing such automated IVR testing solutions.