Welcome to VoiceGuide

VoiceGuide was designed to allow easy and fast creation of inbound and outbound call handling, Interactive Voice Response and Unified Messaging systems which can be easily tailored to individual needs.

VoiceGuide contains a range of highly functional modules and an includes and an integrated scripted Voicemail system, to allow rapid creation of desired systems while minimizing development time.

Some of the more popular applications of IVR systems are :

Information Lines : A series of sound files can be played to the caller, with the caller selecting what they want to hear next. Information can be retrieved from Databases and spoken to the caller. eg: In a 'Pricing and Availability' type application callers can be informed of the current price and and amount in stock of an item they selected. 

Announcement Broadcast Lines : Calls are made to selected recipients with a message customized for that particular call recipient played upon call answer.

Problem Hotlines : A problem report can be accepted from an incoming call and a list of people alerted automatically of the problem. If some people are cannot be contacted within a certain time, the problem is escalated to their supervisors.

Data Entry : Callers can report various information to the system, and the data can be saved in a file, collated in a database, emailed or forwarded to other programs for further processing.

Tele Surveys : A list of people can be dialed and an asked to respond to questions.

Auto Attendants : Callers select which department they wish to speak with, or which person they would like to contact directly. The system will then transfer the call directly to the selected extension.

Voicemail Systems : Fully featured voicemail system is supplied with VoiceGuide, and an unlimited number of voicemail boxes are allowed. New Voicemail messages can be forwarded to another phone or by email, and the owner can also be alerted by pager.

 

A free fully working evaluation version of the software can be downloaded, allowing users to fully evaluate the software before committing to a purchase.

A free VoiceGuide Support Forum is also provided. Any user may post questions and comments on the support forum, which will be answered by a support staff member.