Voicemail Menus

This is a summary of what keys can be used in the various voicemail menus. A .PDF file (VoicemailMenus.pdf) showing the menus in a graphical format is also supplied in VoiceGuide's directory.

Greeting Message Menu

While listening to the greeting message the following keys can be used:

  Stop playing the greeting message, and start recording a message
  Group browse to the previous voicemail box and play it's greeting message
  Replay the greeting message for this voicemail box
  Group browse to the next voicemail box and play it's greeting message
  Go to Voicemail Login Menu
  Exit the voicemail system
  Stop recording and play the menu which speaks the options listed above

Leave Message Menu

This is a menu used when recording a message to be left as voicemail, or editing that recorded message. To access this menu the keys or must be pressed after the message has been recorded.

  Stop recording and play the recorded message
  Delete the recorded message and start recording again
  Save the recorded message and play the greeting message for this voicemail box again
  Delete the recorded message and group browse to the previous voicemail box and play it's greeting message
  Delete the recorded message and play the greeting message for this voicemail box again
  Delete the recorded message and group browse to the next voicemail box and play it's greeting message
  Save the recorded message and go to Voicemail Login Menu
  Save the recorded message and exit the voicemail system
  Stop recording and play the menu which speaks the options listed above

Voicemail Login

When logging into the voicemail box, a prompt will be played asking for the voicemail ID, and then for the PIN number to be entered. If the two have been entered correctly then the Voicemail Box Main Menu will be played.

Voicemail Box Main Menu

After entering the voicemail box ID and PIN, the following keys can be used:

  Listen to new voicemail messages
  Listen to saved voicemail messages
  Administer the greeting message
  Change voicemail box PIN
  Change the forwarding telephone number
  Record a message and send it to other voicemail boxes
  Administer voicemail box name
  Exit and go to Login Menu
  Exit the voicemail system
  Play the message counts

Retrieve Messages Menu

When listening to new or saved messages, the following keys can be used:

  Replay the current message
  Save the current message and play the next message
  Delete the current message and play the next message
  Play the previous message. 
  Replay the current message
  Play the next message. 
  Play the date and time when the message was recorded, and the Caller ID of who left the message. 
  Exit and go to Login Menu
  Forward current message to other voicemail boxes
  Return to Voicemail Access Menu

Administer Greeting Message Menu

When recording voicemail box's greeting message the following keys can be used:

  Replay the current greeting message
  Delete the current greeting message and record a new greeting message
  Save the current greeting message and return to Voicemail Access Menu
  Delete the current greeting message and return to Voicemail Access Menu

Administer Mailbox Name/Description Menu

When recording voicemail box's name/description the following keys can be used:

  Replay the current greeting name
  Delete the current name and record a new name
  Save the current name and return to Voicemail Access Menu
  Delete the current name and return to Voicemail Access Menu

Record Message Menu

When recording a message to be sent to other voicemail boxes or distribution lists.

  Stop recording and play the recorded message
  Delete the recorded message and start recording again
  Save the recorded message and start entering the recipients of the voicemail message. These can be individual voicemail boxes or distribution lists. Please see the "Select Message Recipients Menu" on how the recipients of the message are specified.
  Delete the recorded message and return to the Voicemail box Administration Menu
  Save the recorded message and exit the voicemail system
  Stop recording and play the menu which speaks the options listed above

Select Message Recipients Menu

This menu allows the caller to select further recipients of the message just recorded. Once in this menu the caller must enter the voicemail group numbers or the voicemail box numbers.

After entering each group number or voicemail box number the caller must enter the "#" key. After the last destination is entered the caller must press the "#" key twice, and they will be returned to the Voicemail box Administration Menu.

Changing the keys used

The Voicemail system is written as a set of VoiceGuide scripts located in VoiceGuide's \system\vm\ directory. These scripts can be edited giving the user full control to make any modifications and extensions which may be required. This includes changing of the keys used to access various voicemail system commands and features.

Only the Enterprise (and Evaluation) versions of VoiceGuide use the modifiable scripted version of the voicemail  - ie: the .vgs scripts in the \system\vm\ directory.

The Standard and Professional versions of VoiceGuide use the non-modifiable version of the voicemail system.