Unique System Identifier (Unique ID)

The Unique ID is based on either the Dialogic card serial number, or the Network adapters MAC address.

 

VoiceGuide v7

To find out the 'Unique ID' for the system go to Start -> Program Files -> VoiceGuide menu and start the License Manager, which will display the Unique ID.
The Dialogic service must be started before starting the License Manager in order for the Unique ID to show.

If Dialogic card is used the VoiceGuide v7 license will be linked to the Dialogic card, and the license will work when that Dialogic card is present in the system.
If moving software to new system the licensed Dialogic card needs to be moved to new system as well.

For VoIP deployments that do not use a Dialogic card the VoiceGuide v7 license will be linked to the network adapter, and the license will work when that network adapter is used for VoIP communication.
For VoIP deployments it is recommended that a PCIe based network card is used for VoIP communication, and any motherboard based network interfaces are disabled.
If moving software to new system the licensed network card needs to be moved to new system as well.

 

VoiceGuide v6 and v5

To find out the Unique ID for the system go to the Help menu and select 'Register VoiceGuide' option:

The registration screen will then appear with the various Unique IDs showing:

5 digit Unique IDs beginning with a letter 'M' are linked to the Network Card.
5 digit Unique IDs beginning with a letter 'H' are linked to the Hard Disk.
8 digit Unique IDs are linked to the Dialogic card.

In the example screenshot above, three Unique IDs are shown on the registration screen: M0932, MBD56 and FD060112. The first two Unique IDs are based on network cards in the system and the third one is based on the Dialogic card in the system.

For systems which use a Dialogic card it is recommended to link the license to the Dialogic card. This will allow the VoiceGuide license to be used in the new system that Dialogic card is moved to.

For systems which do not use a Dialogic card and where the ability to easily move the license from one machine to another is required it is recommended that a PCIe based network adapter is used (or a 'USB to Ethernet' network adapter). Moving the adapter to new system will allow license to work on the new system.

For older systems where license was issued linked to an on-board network adapter which cannot be moved to a new system a new registration code will be issued. Please contact sales@voiceguide.com

 

NB: There are no letters 'O' in any of the Unique IDs - if it looks like a zero then it is a zero.