Reporting : Dashboards

Preconfigured VoiceGuide IVR and ACD dashboards can be accessed at these locations:

http://localhost:7140/dash/ivr.html

http://localhost:7140/dash/dialer.html

http://localhost:7140/status/port-grid.html

http://localhost:7140/dash/acd-agent-list.html

http://localhost:7140/dash/acd-agent-grid.html

http://localhost:7140/dash/acd-agent-list-2.html

"localhost" would need to be replaced with VoiceGuide system's IP address if dashboard is viewed remotely.

The dashboards are user configurable and retrieve system data from VoiceGuide through VoiceGuide's REST API.

Creation of new custom Dashboards is also supported. New dashboards can be added to the system by creating a new dashboard defintion file file and placing it in VoiceGuide's \system\web\dash\ subdirectory. The newly created dashboard can then be accessed using:

http://localhost:7140/dash/my-new-dashboard.html