Installing VoiceGuide v6 for Traditional Telephone Lines (Analog/T1/E1)

NOTE: For new systems it is recommended that VoiceGuide v7 is used.

 

Installing Dialogic Software

We recommend using Dialogic's System Release 6.0 drivers.

VoiceGuide v6 will still work if Dialogic's System Release 5.1.1  + SR5.1.1SP1 drivers are used, but note that most of Dialogic's newest cards require System Release 6.0 drivers.

Please always refer to the Dialogic's Release Notes and/or Installation Notes to determine what Operating System may be used with these drivers.

The Dialogic card should be placed in system before the Dialogic System Release drivers are installed.

The Dialogic System Release Drives will detect the cards present in system upon installation.

The Dialogic service must then be started. This can be done using the Dialogic Configuration Manager (Windows' Start -> Dialogic) or using the Windows' Control Panel -> System and Security -> Administrative tools -> Services list.

The Dialogic service should be set to start automatically. Use DCM 's Settings -> System/Device autostart -> Start System menu, or by using the Windows' Control Panel -> Administrative tools -> Services

Only after the Dialogic System Release drivers are installed on the system can the Dialogic service is started can the VoiceGuide installation proceed.

 

Installing VoiceGuide

Dialogic System Release drivers must be installed and started before installing VoiceGuide v6(see above).

VoiceGuide v6.x comes pre-configured to be used with the first 4 ports of an analog Dialogic card.

If an analog Dialogic card is installed then immediately after installing VoiceGuide you will be able to call into the system and you will hear VoiceGuide answer the call and start a demonstration Credit Card Payment script.

Dialogic lines which VoiceGuide should be using are set in the Config.xml file.
Config.xml file is l;ocated in VoiceGuide's \Data\ subdirectory.

If a card other then a 4 port analog card is used then you will need to first change the Config.xml file in VoiceGuide's \data\ subdirectory before starting VoiceGuide. Sample replacement Config.xml files are provided in that directory as well, showing how Config.xml should be setup if a card other then a 4 port analog card is used.

After you hear the demonstration script answer the call you are now ready to start creating your own scripts. Refer to the Script Design section of the Help file.

 

Running VoiceGuide

Before running VoiceGuide you need to ensure that the Dialogic service has fully started. Confirming that the service status is 'Started' can be done using the Dialogic Configuration Manager (Windows' Start -> Dialogic) or using the Windows' Control Panel -> System and Security -> Administrative tools -> Services list.

 

Wav file format

When using VoiceGuide v6.x all sound files should be in format: PCM 8kHZ, 8 bit, Mono.