Contents

VoiceGuide Help
1. Introduction
Welcome To VoiceGuide
Which version to use
2. System Configuration
System Requirements
Installing v7.x - Dialogic
Installing v7.x - VoIP / HMP
Installing v6.x - Dialogic
Installing v5.x - Voice Modems
Installing v5.x - CAPI compatible cards
Installing v5.x - Dialogic
Installing v5.x - Dialogic Wave Drivers
Text To Speech
Call Transfers and Conferencing
ODBC Data Sources
End of Call Detection
Distinctive Ring Detection
Cisco Call Manager Configuration
T1/E1 ISDN Configuration
T1/E1 RobbedBit/CAS/R2 Configuration
VoIP Line Registration
Command Line Options
Registering VoiceGuide
Unique System Identifier
3. Script Design
Introduction
Graphical Design Environment
Module Types
Paths
Result Variables
Call Start
Call Finish
Multilanguage Systems
Protected Scripts
Sound files
Testing Scripts
4. Modules Reference
Play
Record
Get Numbers
Say Numbers
Transfer Call
Send Phone Message
Send Pager Message
Send Email
Database Query
Run Program
Time Switch
Evaluate Expression
Run VB Script
Call Web Service
Send DDE Command
Hangup Call
5. Fax
Introduction
6. Voicemail
Introduction
Voicemail System Manager
Voicemail Menus
Message Lamps
7. Outbound Dialing
Loading Numbers to Call
Detect Call Answer
Outbound VoIP calls
Predictive Dialers
External Database Source (v7)
8. Speech Recognition
Introduction
Grammars
Install LumenVox
9. Logs
Script Logs
Call Detail Records (CDRs)
10. ActiveX / COM Interface
Admin_TraceLogAdd
Dialer_MakeCall
Dialer_OutDialQueAdd
Bridge_Connect
Bridge_Disconnect
Line_Hangup
Line_Pickup
Play_Start
Play_Stop
Record_Stop
Record_Start
Record_2Lines_Start
Run_ResultReturn
RvGet
RvGet_All
RvGet_AllXml
RvSet
RvSet_RvList
Script_Gosub
Script_Goto
Script_Return
Serial_Tx
Vm_Event
Vm_VmbConfig_Get
Vm_VmbConfig_Set
11. PBX Integration (CTI)
Inband Signaling
Ericsson MD110 Voicemail Interface
Legal Information
Copyright & Disclaimer

 
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Configuring Cisco Call Manager interface to VoiceGuide IVR

The simplest way to have Cisco send calls VoiceGuide IVR system is to set up a trunk within Cisco that routes calls directly to the IVR system.

The instructions below apply to Cisco Call Manager (CCM), Cisco Unity, Cisco Unified Call Manager (CUCM).

 

The "Trunk type" should be set to "SIP Trunk"

The "Device Protocol" should be set to "SIP".

Then in the Trunk Configuration screen you will need to:

Select a Device Pool and set Media Resource Group List (Media Resource Group List needs to exist)

And in the SIP Information section:

In the "Destination Address" field enter the IP address of your VoiceGuide IVR server,

In the "Destination Port" field enter "5060"

In the Preferred Codec field select "711ulaw"

In the "SIP Trunk Security Profile" select "Non Secure SIP Trunk Profile"

In the "SIP Profile" select "Standard SIP Profile"

 

Also, it is necessary to:

Select "UDP" as the "Outgoing Transport Type" (see System > Security Profile > SIP Trunk Security Profile menu):

 

Next you will need to setup the routes etc. necessary to route calls to this trunk.

If correctly set up you should now see SIP  calls arriving to VoiceGuide from CCM/CUCM.

 

WireShark (www.wireshark.org) can be used to verify that sip packets are arriving at VoiceGuide IVR server.

To filter for SIP packets only specify:

sip

in the WireShark's filter text box.

 

 

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