Installing VoiceGuide 7 on
systems using VoIP / HMP
VoiceGuide v7.x can be used handle SIP and H.323 calls over the
network, without the need for any hardware cards.
Installing Dialogic Software
Dialogic's HMP3.0 (or later) should be used,
Please always refer to the Dialogic’s Release Notes and/or
Installation Notes to determine what operating system may be
used.
HMP requires a license. To to obtain the free 4 port evaluation
license please see:
http://www.dialogic.com/products/ip_enabled/download/hmp_download.htm
Please contact sales@voiceguide.com regarding
purchasing of VoiceGuide and HMP licenses.
Installing
VoiceGuide
Dialogic's
HMP drivers must be installed before proceeding with VoiceGuide
installation (see above).
When installing VoiceGuide 7 select the "VoIP / HMP" option to
install the configuration files used for VoIP / HMP installations.
VoiceGuide 7 when installed for VoIP/HMP use comes
pre-configured to open 4 VoIP ports on start.
The default configuration sets the Calling Card demo script as the
script to be used when incoming calls are answered.
Configuring
VoiceGuide
System configuration is set using the
\Config\Config.xml file (in VoiceGuide's directory).
See the sample Config files provided for examples of how to set up
the Config.xml file for systems other then the default 4 line
setup.
In order for VoiceGuide to answer calls directed to specific
VoIP lines and extensions VoiceGuide must 'register' itself with
the relevant VoIP Server. Configuration of the registration process
is made through the Config.xml. The relevant VoIP_Registrations and VoIP_Authentications in sections in
Config.xml must be filled out in order for VoiceGuide to register
the VoIP lines/extensions. This is area is covered in this Help
file section: VoIP Line
Registration
Wav file format
When using VoiceGuide 7 all sound
files should be in format: uLaw or ALaw, 8kHZ, 8 bit, Mono.
uLaw or ALaw format is selected at install time.
Systems located in North America and Japan should use the uLaw
format.
Systems located in the rest of the world use ALaw format.
Minimum Hardware Requirements
Following configuration is suitable for a 24 line or 30 line
system:
- Windows XP/2003/Vista
- Pentium 2GHz with 1GB RAM
- 100MB Hard Disk space
For a system which uses less then 24 lines, a 1GHz Pentium4 with
512MB RAM would usually be sufficient.
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