Installing VoiceGuide 7 on systems using VoIP / HMP

VoiceGuide v7.x can be used handle SIP and H.323 calls over the network, without the need for any hardware cards.

Installing Dialogic Software

Dialogic's HMP3.0 (or later) should be used,

Please always refer to the Dialogic’s Release Notes and/or Installation Notes to determine what operating system may be used.

HMP requires a license. To to obtain the free evaluation license please see: http://www.dialogic.com/products/ip_enabled/download/hmp_download.htm

After installing HMP start Dialogic's IP Media Server Demo application, and then perform a test call into the system. To perform a test call you can just dial the IP address of the HMP machine from a VoIP phone or a softphone on another machine. If HMP is correctly installed and works correctly the IP Media Server Demo application will answer the call and play a sound file.

Please contact sales@voiceguide.com regarding purchasing of VoiceGuide and HMP licenses.

Installing VoiceGuide

Dialogic's HMP drivers must be installed before proceeding with VoiceGuide installation (see above).

When installing VoiceGuide 7 select the "VoIP / HMP" option to install the configuration files used for VoIP / HMP installations.

The default configuration sets the Calling Card demo script as the script to be used when incoming calls are answered.

Configuring VoiceGuide

System configuration is set using the Config.xml file. Config.xml file is located in VoiceGuide's \conf\ subdirectory.

The default Config.xml file opens two VoIP lines.

See the sample Config files provided for examples of how to set up the Config.xml file for systems other then the default 2 line VoIP setup.

VoiceGuide script to be used when answering calls on each of the lines is also set in Config.xml file, as is a number of other settings.

In order for VoiceGuide to answer calls directed to specific VoIP lines and extensions VoiceGuide must 'register' itself with the relevant VoIP Server. Configuration of the registration process is made through the Config.xml. The relevant VoIP_Registrations and VoIP_Authentications in sections in Config.xml must be filled out in order for VoiceGuide to register the VoIP lines/extensions. This is area is covered in this Help file section: VoIP Line Registration

Wav file format

When using VoiceGuide 7 all sound files should be in format: uLaw or ALaw, 8kHZ, 8 bit, Mono.

uLaw or ALaw format is selected at install time.

Systems located in North America and Japan should use the uLaw format.

Systems located in the rest of the world use ALaw format.

Minimum Hardware Requirements

Following configuration is suitable for a 24 line or 30 line system:

• Windows XP/2003/Vista  
• Pentium 2GHz with 1GB RAM
• 200MB Hard Disk space

For a system which uses less then 24 lines, a 1GHz Pentium4 with 512MB RAM would usually be sufficient.