Installing VoiceGuide 7 on
systems using VoIP / HMP
VoiceGuide v7.x can be used handle SIP and H.323 calls over the
network, without the need for any hardware cards.
Installing Dialogic HMP Software
Dialogic HMP 3.0 should be installed first.
Best approach is to just use Administrator
account when installing HMP. A user that is part of the
'Administrator' group does not have the same privileges as the
actual Administrator account
Please always refer to the Dialogic’s Release Notes and/or
Installation Notes to determine what operating system may be used,
and what system tests need to be ran to confirm HMPs suitability.
eg: hpettool.exe to test for HPET compatability.
On Server class systems if there is an option to set 'C-State'
then you need to ensure that C-State is disabled (set to C0).
After installing HMP you will need to ensure that the Dialogic
service is started. The Dialogic service can be started using the
Dialogic Configuration Manager (DCM).
It's recommended to also set the Dialogic service to start
automatically. This can be set using DCM 's Settings ->
System/Device autostart -> Start System menu, or by using the
Windows' Control Panel -> System and
Security -> Administrative tools -> Services
applet.
HMP comes with a 1 port Evaluation license. To to obtain the
free multi-port evaluation license please see:
http://www.dialogic.com/products/ip_enabled/download/hmp_download.htm
Please contact sales@voiceguide.com regarding
purchasing of HMP licenses.
Testing Dialogic HMP Installation
After installing HMP, start Dialogic's IP Media Server Demo
application, and then perform a test call into the system by
dialing the IP address of the HMP system from a VoIP phone or
softphone on another system.
On Windows 7 and Windows 2008 systems the IP Media Server Demo
application is located here:
C:\ProgramData\Dialogic\HMP\demos\IPMediaServer\Release\IPMediaServer.exe
The C:\ProgramData\
directory is a hidden directory, and needs to be made visible
first.
To make C:\ProgramData\ directory visible click on C:\
drive in Windows Explorer, the click on the "Organize" button in
top left corner and select "Folder and Search Options". Click on
"View" tab and select "Show hidden files, folders and drives"
option.
On Windows XP and Windows 2003 systems the IP Media Server Demo
application is located here:
C:\Program
Files\Dialogic\HMP\demos\IPMediaServer\Release\IPMediaServer.exe
A successful running of the IPMediaServer demo should look like this in the
Command Prompt window:
C:\Program Files\Dialogic\HMP\demos\IPMediaServer\Release>ipmediaserver
************************************************************
* *
* IP Media Server - Media services over IP Demo Program. *
* Copyright ⌐ 2003 Intel Corporation. *
* *
************************************************************
DTMFMode inband
TxCoder[0]
Capability: g711mulaw
Type: 2
Direction: 1
Payload_type: 255
FramesPerPacket: 20
VAD: 0.
RxCoder[0]
Capability: g711mulaw
Type: 2
Direction: 2
Payload_type: 255
FramesPerPacket: 20
VAD: 0.
[info] CEventRouter::Init: Initializing channels...may take a few seconds!
<<Number of Fax (& Voice) boards found: 1 >>
<<Number of Voice (& Fax boards) found: 1 >>
<<Number of IPT boards found: 1>>
<<Number of IPM boards found: 1>>
Waiting for key:
'Q' - to quit
CIPDevice::processEvent -> receive GCEV_UNBLOCKED on :N_iptB1T1:P_IP:M_ipmB1C1
You will next need to ensure that the Windows Firewall is
allowing incoming connections into this application. See 'Firewall
Configuration' section lower on this page.
To perform a test call you can just dial the IP address of the
HMP machine from a VoIP phone or a softphone on another machine. If
HMP is correctly installed and works correctly the IP Media Server
Demo application will answer the call and play a sound file. The
following should appear on the screen when the call is made:
IP: Process GCEV_OFFERED event
in Null
state
The
protocol name is
CALLPROTOCOL_SIP
IP:enter OFFERED
state
IP: Process GCEV_EXTENSION
in OFFERED
state
GetExtensionCmpltInfo
IP: Process GCEV_ANSWERED
in OFFERED state
IP:enter
CONNECTED state
destination = 2, channelId = 0
CVoiceStateMachine::NullUsrconnected:
process USR_CONNECTED in NULL state
CVoiceStateMachine::NullUsrconnected:
play mainmenu
CVoiceStateMachine::ChangeState: MAIN_MENU state
IP: Process GCEV_DISCONNECTED
in CONNECTED state
IP:enter DROPPING
state
destination = 2, channelId = 0
CVoiceStateMachine::GeneralDisconnect:
GeneralDisconnect
CVoiceStateMachine::ChangeState: NULL state
IP: Process GCEV_DROPCALL
in DROPPING state
IP:enter
RELEASING state
IP: Process GCEV_RELEASECALL
in RELEASING state
IP:enter NULL
state
CVoiceStateMachine::NullImplementation:
not implemented
Installing
VoiceGuide
Dialogic's
HMP drivers must be installed before proceeding with VoiceGuide
installation (see above).
Best approach is to just use Administrator account when
installing, configuring and managing VoiceGuide. A User that is
part of the 'Administrator' group does not have the same privileges
as the actual Administrator account
On Windows7 you will first need to enable the Administrator
account. It is not enabled by default.
To enable the Administrator account:
Start -> Computer -> RightClick -> Manage -> Local
Users and Groups -> Users -> Administrator
Uncheck the "Account is disabled" entry
When installing VoiceGuide 7 select the "VoIP / HMP" option to
install the configuration files used for VoIP / HMP installations.
The default configuration sets the Calling Card demo script as
the script to be used when incoming calls are answered.
Configuring
VoiceGuide
System configuration is set using the
Config.xml file. Config.xml file is
located in VoiceGuide's \conf\ subdirectory.
The default Config.xml file opens two VoIP lines.
See the sample Config files provided for
examples of how to set up the Config.xml file for systems other
then the default 2 line VoIP setup.
In Win7 and Win2008 if not running as Administrator then you will
need to make some changes to be able to edit the VoiceGuide
directory tree so that you can change Config.xml etc. files
In Windows Explorer:
- Right click on the VoiceGuide directory,
- Select Properties,
- Go to the Security tab,
- Click the Edit button to change permissions,
- Select the Users group,
- Tick the Full Control box in the Allow column.
Perform a test call into the system by dialing the IP address of
the HMP system from VoIP phone or softphone on another system.
In order for VoiceGuide to answer calls directed to specific
VoIP lines and extensions VoiceGuide must 'register' itself with
the relevant VoIP Server. Configuration of the registration process
is made through the Config.xml. The relevant VoIP_Registrations and VoIP_Authentications in sections in
Config.xml must be filled out in order for VoiceGuide to register
the VoIP lines/extensions. This is area is covered in this Help
file section: VoIP Line
Registration
After you hear the demonstration
script answer the call you are now ready to start creating your own
scripts. Refer to the Script Design section of the Help
file.
The setting of the default VoiceGuide script to be used when
answering calls on each of the lines is also set in Config.xml
file, as is a number of other settings.
If not running as Administrator then you will not be able to
stop and start the VoiceGuide service using the VoiceGuide Service
Monitor applet from the icon tray.
To stop/start the VoiceGuide IVR service you will need to go to
Control Panel -> System and Security -> Administrative tools
-> Services
Firewall
Configuration
In order to allow incoming VoIP calls to be
received by VoiceGuide service you will need to add an entry in the
Firewall Inbound Rules (or just disable the Firewall).
To add an entry in the Firewall Inbound Rules:
Windows 7:
Start -> Control Panel -> System and Security -> Firewall
-> Advanced Settings
Select Inbound Rules in the left hand menu.
Windows 2008:
Start -> Computer -> Right Click -> Manage
This will launch the Server Manager
In the left hand menu select:
Configuration -> Windows Firewall -> Inbound Rules
then add a rule to the Inbound Rules set that allows the
vgIvrService.exe
program to
receive all types of incoming messages.
(or make two entries - one for TCP and one for
UDP)
Wav file format
When using VoiceGuide 7 in VoIP
mode all sound files should be in uLaw format (8kHZ, 8 bit, Mono,
uLaw)
uLaw encoding is the de-facto standard used on G.711
connections, and recording your original sound files in uLaw will
result in byte-for-byte sending of the sound file over the VoIP
connection if the connection is G.711
Hardware Requirements
Minimum hardware requirements are Pentuim 2GHz, 1GB RAM, 200MB
HD, WinXP.
Any current model system would be able to handle up to about 30
channels. For systems above 30 channels a current model Intel Xeon
based system is recommended.
Supported Operating systems are Win7, Win2008, Win2003, WinXP,
Vista.
HPET timer needs to be enabled on system (it is on all current
systems). Please see:
http://membersresource.dialogic.com/_releases/hmpWindows/hmp30/HPET%20Tool%20Readme.txt
http://www.dialogic.com/support/helpweb/helpweb.aspx/2415/how_to_determine_if_your_system_is_compatible_for_hpet_in_a_windows_environment/pm_hmp_win
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