Script Logs

VoiceGuide will store a log of what the caller did during the course of the call. The activity logs contain information like:

• Date & time the call was made and when it completed.
• Caller ID details (name and number)
• All the numbers entered in the Play, Get Number Sequence and Say Number modules
• Filenames of all the recorded messages
• How many results were returned by the Database Query module
• Evaluate Expression module results (if ‘Store results in log file’ option is selected)
• Results of Run Program or Run Script modules
• etc.

All incoming calls are logged, even if the call was not answered.

The logs are saved in 3 different formats:

.vgl    VoiceGuide Log Format - saved as a string of Result Variables

.xml    an XML document body format

.csv    Comma delimited format

The most readable is the comma delimited format (.csv file). That file can be easily viewed in any text editor or MS Excel, and is an easy starting point for generating any further reports.

The Evaluate Expression module is great for storing any special information in the Call Log, just write the expression which needs to be saved (be it a number or sentence), and select the “Store results in log file” option.

 

Subscripts and Call Logs

Each script which is used during the call will have a log entry created in the script's corresponding log files. If the script is started/branched to multiple times during a call then a new log entry will be made each time the script is used. This means that if a subscript is called multiple times during one call, it's call log will have multiple entries for the same call - with each entry having different 'start_time' and 'end_time' timestamps.

 

Create your own Call Log

You can use the Run Program or Run VBScript modules to save your own Call Log entries in the format of your choice. Please refer to Help file’s sections on those modules to see how these modules can be used to save information in a text file.