Fax

VoiceGuide v7 can send and receive faxes. All current Dialogic cards support fax send and receive functionality.

Sending Fax

A Play module can be used to send a fax. Just specify a PDF or TIFF or JPEG file as the file to be "played" by a Play module. The Play module will begin fax transmission immediately if a .tif/.tiff/.pdf/.jpg source file is specified.

Once fax sending is complete the success path will be taken and the script can continue. Please note that the remote end will usually hangup after receiving the fax, so any post fax sending updates etc. should be performed in the "After Hangup" script.

Its simplest if TIFF files are used for outgoing fax message. The TIFF file must be in "Fax Group 3" format. Some sample TIFF files are provided in the directories of the sample VoiceGuide scripts that perform fax sending.

Any PDF file can be used as input as well. If faxing PDF files you must install Ghostscript or another into VoiceGuide's \bin\gs\ subdirectory. Ghostscript can be downloaded from http://www.ghostscript.com See bottom of this page for explanation how the separately installed (aggregated) Ghostscript can be used by VoiceGuide: http://www.ghostscript.com/doc/8.54/Commprod.htm

JPEG (.jpg) files are used if "Color Fax" needs to be sent. Please contact support@voiceguide.clom if you need to send "Color Fax".

Receiving Fax

A Record module can be used to receive a fax. To make the Record module receive a fax just specify the filename to end in .tif suffix. The Record module will begin fax reception immediately if a .tif target file is specified.

After receiving the fax VoiceGuide will create a PDF version of the received fax, and will also perform OCR on the fax and scan the fax for any barcodes. The OCR text and text from decoded barcodes is then stored as Result Variables. During OCR VoiceGuide will also try to identify the "To:" and "From:" fields and make the text that follows them available through Result Variables as well. VoiceGuide will also save the fax header line as a separate Result Variable.

The following Result Variables are created when a fax is received:

Fax Routing

The OCR and barcode decoding allow advanced automated fax routing to be done, automatically forwarding the received document by:

• Email
• Printing to selected printer
• Ftp
• Re-faxing to another number (optionally with additional pages added to original fax)
• any other processing called from command line or VBScript

Note that as the call is usually ended immediately after the fax is received, the fax routing should be done from the "After Hangup" script. The "After Hangup" script can look at the OCR $RVs as well as the $RVs containing the CallerID or the DNIS (number dialed by caller)  and decide how to forward the fax, and then perform the email or printing or loading of a new outbound call etc. This allows fax routing to be done based on any combination of:

• CallerID
• DNIS
• CSID (Call Subscriber ID) of the machine sending the fax
• To: or From: fields in the received fax
• Any other text in the received fax
• Barcodes in the received fax
• Time/Day etc