Graphical Script Designer
VoiceGuide's Graphical Script Designer allows creation of the IVR callflow by drag-and-dropping the function modules onto the screen and specifying how the caller will be taken through the script by editing the properties of each module.
NOTE: The script designer will not work under 'Aero' themes used by Windows7/Win2008/Vista. The workaround is to use 'Windows Basic' or 'Windows Classic' themes, or select 'Disable desktop composition' from vgScriptDesigner.exe's "Right Click->Properties->Compatibility" tab.
An example below shows a simple script being edited.
Adding new modulesThe toolbar on the side of the window is used to select what modules to add to the script. To add a module select the module type to add, and then click on the script's workspace. To stop adding modules select the 'arrow' button.
Deleting modulesSelect the module to delete and press the button.
Creating paths between modulesSelect the start module and press the 'Properties' button located in the top right corner of the module. This will bring up the module's Properties pages. The path options are set in the text box on the Paths tab of the Properetoies window. For more instructions on creating paths please click here.
Running scriptsIf the edited script is currently used by VoiceGuide then just saving the script will result in VoiceGuide using the new version of the script for any new calls arriving on the lines on which that script is active.