Contents

VoiceGuide Help
1. Introduction
Welcome To VoiceGuide
Which version to use
2. System Configuration
System Requirements
Installing v7.x - Dialogic
Installing v7.x - VoIP / HMP
Installing v6.x - Dialogic
Installing v5.x - Voice Modems
Installing v5.x - CAPI compatible cards
Installing v5.x - Dialogic
Installing v5.x - Dialogic Wave Drivers
Text To Speech
Call Transfers and Conferencing
ODBC Data Sources
End of Call Detection
Distinctive Ring Detection
T1/E1 ISDN Configuration
T1/E1 RobbedBit/CAS/R2 Configuration
VoIP Line Registration
Command Line Options
Registering VoiceGuide
Unique System Identifier
3. Script Design
Introduction
Graphical Design Environment
Module Types
Paths
Result Variables
Call Start
Call Finish
Multilanguage Systems
Protected Scripts
Sound files
Testing Scripts
4. Modules Reference
Play
Record
Get Numbers
Say Numbers
Transfer Call
Send Phone Message
Send Pager Message
Send Email
Database Query
Run Program
Time Switch
Evaluate Expression
Run VB Script
Send DDE Command
Hangup Call
5. Voicemail
Introduction
Voicemail System Manager
Voicemail Menus
Message Lamps
6. Outbound Dialing
Loading Numbers to Call
Detect Call Answer
Predictive Dialers
External OutDialQue Source (v7)
External OutDialQue Source (v6)
7. Speech Recognition
Introduction
Grammars
Install LumenVox
8. Logs
Script Logs
Call Detail Records (CDRs)
9. ActiveX / COM Interface
Admin_TraceLogAdd
Dialer_MakeCall
Dialer_OutDialQueAdd
Bridge_Connect
Bridge_Disconnect
Line_Hangup
Line_Pickup
Play_Start
Play_Stop
Record_Stop
Record_Start
Record_2Lines_Start
Run_ResultReturn
RvGet
RvGet_All
RvGet_AllXml
RvSet
RvSet_RvList
Script_Gosub
Script_Goto
Script_Return
Serial_Tx
Vm_Event
Vm_VmbConfig_Get
Vm_VmbConfig_Set
10. PBX Integration (CTI)
Inband Signaling
Ericsson MD110 Voicemail Interface
Legal Information
Copyright & Disclaimer

 
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Say Numbers

The Say Number module can speak the supplied number as:

Digits "12345" would be spoken as "one two three four five". Up to forty digits will be spoken.
Amount Dollars "12345" would be spoken as "twelve thousand three hundred forty five dollars". Amounts up to twelve digits long will be spoken.
Amount Cents "12345" would be spoken as "one hundred twenty three dollars forty five cents". Amounts up to fourteen digits long will be spoken.
Amount Cents, Decimal Point "12" would be spoken as "twelve dollars zero cents". "12.3" would be spoken as "twelve dollars thirty cents". "12.34" would be spoken as "twelve dollars thirty four cents". Amounts up to fourteen digits long will be spoken. This setting is usually used for speaking amounts retrieved from databases.
Number "12345" would be spoken as "twelve thousand three hundred forty five". Numbers up to twelve digits long will be spoken.
DateMMDD "0123" would be spoken as "twenty third January". Only the first four digits of the supplied string are looked at.
DateDDMM "2301" would be spoken as "twenty third January". Only the first four digits of the supplied string are looked at.
DateMMDDHHNN "01231456" would be spoken as "twenty third January two fifty six pm". Only the first eight digits of the supplied string are looked at.
DateDDMMHHNN "23011456" would be spoken as "twenty third January two fifty six pm". Only the first eight digits of the supplied string are looked at.
TimeHHNN "1745" would be spoken as "five forty five pm", "0730" would be spoken as "seven thirty am"
TimeHHNN 24 "1745" would be spoken as "seventeen forty five"

Result Variables can be used when specifying what number is to be spoken. Sound files to be played before and after the spoken number can also be selected. Result Variables can also be used in those filenames.

If a filename is specified then VoiceGuide will read in the file contents and read the data specified in the first line of the file.

If Digits, Amount or Number options are selected, and the number to be spoken starts with a "-", then the word "minus" will be spoken first before speaking the reset of the number.

If Date or Time options are selected , and the supplied number is the wrong length or does not make sense in the context of the selected option (eg: the supplied number is 8933 and the DateMMDD option is selected) then nothing will be played and the Fail path will be taken. If the Fail path is not defined then the Success path will be taken. If neither the Fail or Success paths are defined then VoiceGuide will hang up the call.

The Date/Time checking feature allows the Say Number module to be used for verifying validity of any caller-entered times and dates. The Time Switch module can also be used for checking the validity of date/time entered by caller.

 

Playing multiple sound files for prompts:

Multiple sound files can be selected to be played by separating the successive files by commas. eg:

prompts\1.wav, prompts\2.wav

would result in two files from the prompts subdirectory being played (1.wav and 2.wav) one after another.

 

Need to change the way Say Number module speaks Amounts ?

Users can edit the way in which the numbers are spoken, or even add their own Say Number functions by editing the file: lib_num2wav.vbs located in VoiceGuide's \system\vbs\ subdirectory. This is useful if it is required to say numbers/amounts in a language other then English.

Please read the lib_num2wav.vbs file for more information.

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