Installing VoiceGuide 7 on systems using Dialogic cards

VoiceGuide 7 is the recommended version of the software for use on Dialogic card based systems.

Installing Dialogic Drivers

Dialogic Drivers (System Release) for use with VoiceGuide can be downloaded from the VoiceGuide Downloads page. Please always refer to the Dialogic’s Release Notes and/or Installation Notes to determine what Operating System may be used.

Best approach is to just use Administrator account when installing Dialogic Drivers. A user that is part of the 'Administrator' group does not have the same privileges as the actual Administrator account

If using a 32-bit version of Windows, the Physical Address Extensions (PAE) need to be disabled. Dialogic install program will display an alert if it detects that PAE is enabled on system.

The Dialogic card should be placed in system before the Dialogic System Release drivers are installed. The Dialogic System Release Drives will detect the cards present in system upon installation.

After installation you will need to ensure that the Dialogic service is started. The Dialogic service can be started using the Dialogic Configuration Manager  (DCM).

It's recommended to also set the Dialogic service to start automatically. Use DCM 's Settings -> System/Device autostart -> Start System menu, or by using the Windows' Control Panel -> System and Security -> Administrative tools -> Services

Only after the Dialogic System Release drivers are installed on the system and the the Dialogic service is started can the VoiceGuide installation proceed.

Testing Dialogic Installation

Dialogic drivers install some sample programs that can be used to test correct card/drivers operation.

On Windows 7 and Windows 2008 systems the sample programs are located in this directory:

C:\ProgramData\Dialogic\demos\voice\

The C:\ProgramData\ directory is a hidden directory, and needs to be made visible first.

To make C:\ProgramData\ directory visible click on C:\ drive in Windows Explorer, the click on the "Organize" button in top left corner and select "Folder and Search Options". Click on "View" tab and select "Show hidden files, folders and drives" option.

On Windows XP and Windows 2003 systems the sample programs are located in this directory:

C:\Program Files\Dialogic\demos\voice\

One of the sample programs that can be used is ANSRMT.EXE

Installing VoiceGuide

Dialogic System Release drivers must be installed first.

When installing VoiceGuide 7 select the "Dialogic" option to install the configuration files which are used with the traditional Dialogic cards.

Configuring VoiceGuide

System configuration is set using the Config.xml file. Config.xml file is located in VoiceGuide's \conf\ subdirectory.

The default Config.xml file opens the first 4 ports of an analog Dialogic card. If an analog Dialogic card is installed then immediately after installing VoiceGuide you will be able to call into the system and you will hear VoiceGuide answer the call and start a demonstration Credit Card Payment script.

If a card other then a 4 port analog card is used then you will need to first change the Config.xml file in VoiceGuide's \conf\ subdirectory before starting VoiceGuide. Sample replacement Config.xml files are provided in that directory as well, showing how Config.xml should be setup if a card other then a 4 port analog card is used.

In Win7 and Win2008 if not running as Administrator then you will need to make some changes to be able to edit the VoiceGuide directory tree so that you can change Config.xml etc. files

In Windows Explorer:

- Right click on the VoiceGuide directory,
- Select Properties,
- Go to the Security tab,
- Click the Edit button to change permissions,
- Select the Users group,
- Tick the Full Control box in the Allow column.

After you hear the demonstration script answer the call you are now ready to start creating your own scripts. Refer to the Script Design section of the Help file.

The setting of the default VoiceGuide script to be used when answering calls on each of the lines is also set in Config.xml file, as is a number of other settings.

If not running as Administrator then you will not be able to stop and start the VoiceGuide service using the VoiceGuide Service Monitor applet from the icon tray.
To stop/start the VoiceGuide IVR service you will need to go to Control Panel -> System and Security -> Administrative tools -> Services

Wav file format

When using VoiceGuide v7.x all sound files should be in format: uLaw or ALaw, 8kHZ, 8 bit, Mono.

uLaw or ALaw format is selected at install time.

Systems located in North America and Japan should use the uLaw format.

Systems located in the rest of the world use ALaw format.

These are the two formats used by telephone companies to transmit voice over the traditional analog and digital connections, and using this sound format will result in little or no distortion of the sound file when it is transmitted over the phone line.

Hardware Requirements

Minimum hardware requirements are Pentuim 1GHz, 1GB RAM, 200MB HD, WinXP.

Any current model system would be able to handle up to about 30 channels. For systems above 30 channels a current model Intel Xeon based system is recommended.

Supported Operating systems are Win7, Win2008, Win2003, WinXP, Vista.