Installing VoiceGuide 7 on systems using Dialogic cards

VoiceGuide 7 is the recommended version of the software for use on Dialogic card based systems.

Installing Dialogic Software

We recommend using Dialogic's System Release 6.0 drivers.

VoiceGuide will still work if Dialogic's System Release v5.x drivers are used, but note that most of Dialogic's newest cards require v6.x drivers.

Please always refer to the Dialogic’s Release Notes and/or Installation Notes to determine what Operating System may be used.

The Dialogic card should be placed in system before the Dialogic System Release drivers are installed.

The Dialogic System Release Drives will detect the cards present in system upon installation.

Only after the Dialogic System Release drivers are installed on the system can the Dialogic service is started can the VoiceGuide installation proceed.

Installing VoiceGuide

Dialogic System Release drivers must be installed first (see above).

When installing VoiceGuide 7 select the "Dialogic" option to install the configuration files which are used with the traditional Dialogic cards.

Configuring VoiceGuide

System configuration is set using the Config.xml file. Config.xml file is located in VoiceGuide's \conf\ subdirectory.

The default Config.xml file opens the first 4 ports of an analog Dialogic card. If an analog Dialogic card is installed then immediately after installing VoiceGuide you will be able to call into the system and you will hear VoiceGuide answer the call and start a demonstration Credit Card Payment script.

If a card other then a 4 port analog card is used then you will need to first change the Config.xml file in VoiceGuide's \data\ subdirectory before starting VoiceGuide. Sample replacement Config.xml files are provided in that directory as well, showing how Config.xml should be setup if a card other then a 4 port analog card is used.

The setting of the default VoiceGuide script to be used when answering calls on each of the lines is also set in Config.xml file, as is a number of other settings.

After you hear the demonstration script answer the call you are now ready to start creating your own scripts. Refer to the Script Design section of the Help file.

Wav file format

When using VoiceGuide v7.x all sound files should be in format: uLaw or ALaw, 8kHZ, 8 bit, Mono.

uLaw or ALaw format is selected at install time.

Systems located in North America and Japan should use the uLaw format.

Systems located in the rest of the world use ALaw format.

Minimum Hardware Requirements

Following configuration is suitable for a 24 line or 30 line system:

• Windows XP/2003/Vista
• Pentium 2GHz with 512MB RAM
• 100MB Hard Disk space

For a system which uses less then 24 lines, a 1GHz Pentium4 with 512MB RAM would usually be sufficient.