Contents

VoiceGuide Help
1. Introduction
Welcome To VoiceGuide
Which version to use
2. System Configuration
System Requirements
Installing v7.x - Dialogic
Installing v7.x - VoIP / HMP
Installing v6.x - Dialogic
Installing v5.x - Voice Modems
Installing v5.x - CAPI compatible cards
Installing v5.x - Dialogic
Installing v5.x - Dialogic Wave Drivers
Text To Speech
Call Transfers and Conferencing
ODBC Data Sources
End of Call Detection
Distinctive Ring Detection
T1/E1 ISDN Configuration
T1/E1 RobbedBit/CAS/R2 Configuration
VoIP Line Registration
Command Line Options
Registering VoiceGuide
Unique System Identifier
3. Script Design
Introduction
Graphical Design Environment
Module Types
Paths
Result Variables
Call Start
Call Finish
Multilanguage Systems
Protected Scripts
Sound files
Testing Scripts
4. Modules Reference
Play
Record
Get Numbers
Say Numbers
Transfer Call
Send Phone Message
Send Pager Message
Send Email
Database Query
Run Program
Time Switch
Evaluate Expression
Run VB Script
Send DDE Command
Hangup Call
5. Voicemail
Introduction
Voicemail System Manager
Voicemail Menus
Message Lamps
6. Outbound Dialing
Loading Numbers to Call
Detect Call Answer
Predictive Dialers
External OutDialQue Source (v7)
External OutDialQue Source (v6)
7. Speech Recognition
Introduction
Grammars
Install LumenVox
8. Logs
Script Logs
Call Detail Records (CDRs)
9. ActiveX / COM Interface
Admin_TraceLogAdd
Dialer_MakeCall
Dialer_OutDialQueAdd
Bridge_Connect
Bridge_Disconnect
Line_Hangup
Line_Pickup
Play_Start
Play_Stop
Record_Stop
Record_Start
Record_2Lines_Start
Run_ResultReturn
RvGet
RvGet_All
RvGet_AllXml
RvSet
RvSet_RvList
Script_Gosub
Script_Goto
Script_Return
Serial_Tx
Vm_Event
Vm_VmbConfig_Get
Vm_VmbConfig_Set
10. PBX Integration (CTI)
Inband Signaling
Ericsson MD110 Voicemail Interface
Legal Information
Copyright & Disclaimer

 
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Installing VoiceGuide 7 on systems using Dialogic cards

VoiceGuide 7 is the recommended version of the software for use on Dialogic card based systems.

 

Installing Dialogic Software

We recommend using Dialogic's System Release 6.0 drivers.

VoiceGuide will still work if Dialogic's System Release v5.x drivers are used, but note that most of Dialogic's newest cards require v6.x drivers.

Please always refer to the Dialogic’s Release Notes and/or Installation Notes to determine what Operating System may be used.

The Dialogic card should be placed in system before the Dialogic System Release drivers are installed.

The Dialogic System Release Drives will detect the cards present in system upon installation.

Only after the Dialogic System Release drivers are installed on the system can the Dialogic service is started can the VoiceGuide installation proceed.

 

Installing VoiceGuide

Dialogic System Release drivers must be installed first (see above).

When installing VoiceGuide 7 select the "Dialogic" option to install the configuration files which are used with the traditional Dialogic cards.

VoiceGuide comes pre-configured to be used with the first 4 ports of an analog Dialogic card.

If an analog Dialogic card is installed then immediately after installing VoiceGuide you will be able to call into the system and you will hear VoiceGuide answer the call and start a demonstration Credit Card Payment script.

Dialogic lines which VoiceGuide should be using is set in the \Config\Config.xml file (in VoiceGuide's directory). If a card other then a 4 port analog card is used then you will need to first change the Config.xml file in VoiceGuide's \data\ subdirectory before starting VoiceGuide. Sample replacement Config.xml files are provided in that directory as well, showing how Config.xml should be setup if a card other then a 4 port analog card is used.

After you hear the demonstration script answer the call you are now ready to start creating your own scripts. Refer to the Script Design section of the Help file.

 

Wav file format

When using VoiceGuide v7.x all sound files should be in format: uLaw or ALaw, 8kHZ, 8 bit, Mono.

uLaw or ALaw format is selected at install time.

Systems located in North America and Japan should use the uLaw format.

Systems located in the rest of the world use ALaw format.

 

Minimum Hardware Requirements

Following configuration is suitable for a 24 line or 30 line system:

  • Windows XP/2003/Vista
  • Pentium 2GHz with 512MB RAM
  • 100MB Hard Disk space

For a system which uses less then 24 lines, a 1GHz Pentium4 with 512MB RAM would usually be sufficient.

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