Contents

VoiceGuide Help
1. Introduction
Welcome To VoiceGuide
Which version to use
2. System Configuration
System Requirements
Installing v7.x - Dialogic
Installing v7.x - VoIP / HMP
Installing v6.x - Dialogic
Installing v5.x - Voice Modems
Installing v5.x - CAPI compatible cards
Installing v5.x - Dialogic
Installing v5.x - Dialogic Wave Drivers
Text To Speech
Call Transfers and Conferencing
ODBC Data Sources
End of Call Detection
Distinctive Ring Detection
T1/E1 ISDN Configuration
T1/E1 RobbedBit/CAS/R2 Configuration
VoIP Line Registration
Command Line Options
Registering VoiceGuide
Unique System Identifier
3. Script Design
Introduction
Graphical Design Environment
Module Types
Paths
Result Variables
Call Start
Call Finish
Multilanguage Systems
Protected Scripts
Sound files
Testing Scripts
4. Modules Reference
Play
Record
Get Numbers
Say Numbers
Transfer Call
Send Phone Message
Send Pager Message
Send Email
Database Query
Run Program
Time Switch
Evaluate Expression
Run VB Script
Send DDE Command
Hangup Call
5. Voicemail
Introduction
Voicemail System Manager
Voicemail Menus
Message Lamps
6. Outbound Dialing
Loading Numbers to Call
Detect Call Answer
Predictive Dialers
External OutDialQue Source (v7)
External OutDialQue Source (v6)
7. Speech Recognition
Introduction
Grammars
Install LumenVox
8. Logs
Script Logs
Call Detail Records (CDRs)
9. ActiveX / COM Interface
Admin_TraceLogAdd
Dialer_MakeCall
Dialer_OutDialQueAdd
Bridge_Connect
Bridge_Disconnect
Line_Hangup
Line_Pickup
Play_Start
Play_Stop
Record_Stop
Record_Start
Record_2Lines_Start
Run_ResultReturn
RvGet
RvGet_All
RvGet_AllXml
RvSet
RvSet_RvList
Script_Gosub
Script_Goto
Script_Return
Serial_Tx
Vm_Event
Vm_VmbConfig_Get
Vm_VmbConfig_Set
10. PBX Integration (CTI)
Inband Signaling
Ericsson MD110 Voicemail Interface
Legal Information
Copyright & Disclaimer

 
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System Requirements

Minimum system requirements for running VoiceGuide are:
 
version 7:
Win 2003 SP1, Win XP SP2
.NET 3.0, .NET 2.0
Pentium 1GHz with 1GB RAM
 
version 6:
Windows 2000/2003/XP
Pentium 1GHz with 512MB RAM
 
version 5:
Windows 95/98/ME/2000/2003/XP
Pentium 400MHz with 256MB RAM

It's usually good idea to ensure that the latest Windows updates have been installed on your machine before using VoiceGuide. Windows updates can be found at: www.windowsupdate.com. Please read the Release notes of any of the hardware devices used to check what versions of Windows and Service Packs they support.

 

Hardware Requirements

VoiceGuide can be used with:

Telephony cards
For a professional sounding system we recommend using a telephony card. Telephony cards have very good sound quality and reliably detect user key presses and end of call. There is a number of manufacturers of telephony cards : Dialogic
, Natural Microsystems, Brooktrout, AI-Logix.
We recommend using Dialogic cards with VoiceGuide - they are the market leader and offer analog cards for use with normal telephone lines (eg: D/4PCI), as well as cards for T1 and E1 based services.
Please see: Installing on Dialogic Systems.

CAPI (ISDN) cards
Any card supporting CAPI can be used as well. These cards will allow VoiceGuide to be used on BRI ISDN lines (2 channel 128Kbs) and PRI (24 channel T1 or 30 channel E1) ISDN lines. There are many manufacturers of CAPI cards, best known are AVM (Fritz!Card) and Eicon.
Please see: Installing on CAPI / ISDN Systems.

Voice Modems
Many modems can support "Voice" functionality, but most of them do not support it well, with poor sound quality and unreliable detection of caller's key presses. Still they can be used with VoiceGuide - many people use them for "proof-of-concept" before purchasing a Dialogic card.
Please see: Installing on Voice Modem Systems.

Other Telephony Devices
There are a number of other telephony devices which can be used with VoiceGuide - please see the "Recommended Hardware" section of www.VoiceGuide.com

 

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