Contents

VoiceGuide Help
1. Introduction
Welcome To VoiceGuide
Which version to use
2. System Configuration
System Requirements
Installing v7.x - Dialogic
Installing v7.x - VoIP / HMP
Installing v6.x - Dialogic
Installing v5.x - Voice Modems
Installing v5.x - CAPI compatible cards
Installing v5.x - Dialogic
Installing v5.x - Dialogic Wave Drivers
Text To Speech
Call Transfers and Conferencing
ODBC Data Sources
End of Call Detection
Distinctive Ring Detection
T1/E1 ISDN Configuration
T1/E1 RobbedBit/CAS/R2 Configuration
VoIP Line Registration
Command Line Options
Registering VoiceGuide
Unique System Identifier
3. Script Design
Introduction
Graphical Design Environment
Module Types
Paths
Result Variables
Call Start
Call Finish
Multilanguage Systems
Protected Scripts
Sound files
Testing Scripts
4. Modules Reference
Play
Record
Get Numbers
Say Numbers
Transfer Call
Send Phone Message
Send Pager Message
Send Email
Database Query
Run Program
Time Switch
Evaluate Expression
Run VB Script
Send DDE Command
Hangup Call
5. Fax
Introduction
6. Voicemail
Introduction
Voicemail System Manager
Voicemail Menus
Message Lamps
7. Outbound Dialing
Loading Numbers to Call
Detect Call Answer
Outbound VoIP calls
Predictive Dialers
External Database Source (v7)
8. Speech Recognition
Introduction
Grammars
Install LumenVox
9. Logs
Script Logs
Call Detail Records (CDRs)
10. ActiveX / COM Interface
Admin_TraceLogAdd
Dialer_MakeCall
Dialer_OutDialQueAdd
Bridge_Connect
Bridge_Disconnect
Line_Hangup
Line_Pickup
Play_Start
Play_Stop
Record_Stop
Record_Start
Record_2Lines_Start
Run_ResultReturn
RvGet
RvGet_All
RvGet_AllXml
RvSet
RvSet_RvList
Script_Gosub
Script_Goto
Script_Return
Serial_Tx
Vm_Event
Vm_VmbConfig_Get
Vm_VmbConfig_Set
11. PBX Integration (CTI)
Inband Signaling
Ericsson MD110 Voicemail Interface
Legal Information
Copyright & Disclaimer

 
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T1 and E1 using RobbedBit/CAS/R2 Protocol

 

JCT series Dialogic cards

To configure the Dialogic "JCT" series T1/E1 cards to work with a Robbed Bit or CAS or R2 type line the following steps must be taken:

  1. The Parameter File must be specified in the Dialogic Configuration Manager.
  2. Config.xml file must have the correct protocol specified in the <Protocol> field.
  3. Optionally Dialogic's spandti.prm and voice.prm configuration files may need to be edited

Screenshot below shows where in the DCM the Parameter File is set:

The example screenshot above shows the r2_300.prm file being used on the E1 line.

A common setting for the T1 Robbed Bit lines is us_240.prm

More information on the various configuration options which can be used to configure the "JCT" series cards can be found in this Dialogic help file: springware_config_win_v1.pdf

 

DMV series Dialogic cards

To configure the Dialogic "DMV" series T1/E1 cards to work with a Robbed Bit or CAS or R2 type line the protocol family is chosen in the "Trunk Configuration" tab in the Dialogic's Configuration Manager.

The specific protocol (eg: pdk_us_mf_io) is the specified in the VoiceGuide's Config.xml file, in the <Protocol> field.

More information on the various configuration options which can be used to configure the "DMV" series cards can be found in this Dialogic help file: dm3_pci_config_win_v1.pdf

Information on the various diagnostics programs which can be used to debug the DMV cards' operation can be found in this Dialogic help file: dm3_diagnostics_win_v7.pdf

 

Setting Config.xml and ConfigLine.xml

The channels which VoiceGuide is to use are specified in Config.xml file. Sample Config.xml files are provided, and cover the most common deployment scenarios. In the Config.xml file the Protocol files needs also needs to be set to the Dialogic protocol file which has been designed to work with the type of protocol used on the line. Common setting is pdk_us_mf_io for T1 Robbed Bit lines. The protocol .cdp files can be edited to change the Dialogic card behavior. Refer to Dialogic documentation for information on .cdp file structure and their fields.

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