Multi Language Systems

When implementing multi-language systems:

1. Script prompts need to be recorded in multiple languages.
2. If using any of VoiceGuide's pre-recorded system prompts in your script, then a new set of system prompts needs to be recorded in the new language as well.


Script Sound Files 

Usually towards the beginning of the script a following module would be used:

The user selection would then be available by using the $RV[Get Language] Result Variable.
You can use this result variable to select the right language version of the file you will want to play in the rest of the script.

eg:

C :\MyScripts\Intro_$RV[Get Language].wav

Would be translated by VoiceGuide to indicate either Intro_1.wav, Intro_2.wav or Intro_3.wav, where the three files are recorded in English, Spanish and French respectively.

This approach allows you to use a single script for a number of languages, saving you the need to duplicate the scripts.

VoiceGuide's System Sound Files

VoiceGuide's default system sound files are stored in the VoiceGuide’s "\system\voice\" subdirectory.
If at install time the Modem/TAPI  option was selected then the files in that directory will be in PCM 8kHz 16bit Mono Format.
If at install time the Dialogic option was selected then the files in that directory will be in PCM 11kHz 8bit Mono Format.

To select a different set of system files to be used for the current call, the path pointing to the new system directory current for this call needs to be written to the $RV[DIRSYSTEMVOICE] Result Variable. 

The path has to be written in double quotes. Note that we only write DIRSYSTEMVOICE in the "Assign to Result Variable" text box, not $RV[DIRSYSTEMVOICE].