Send Email

This module will send an Email message.

You can specify the Destination, Title, Message Body and an Attachment File. Result Variables can be used.

Example:

If the message needs to be sent to multiple email addresses the individual addresses must be separated by semicolons ";" or commas ",". Other information may be set in the Misc tab, including return email address, CC, BCC.

The two Send Method tabs specify which SMTP servers (primary and backup) the email should be sent through (or if MAPI should be used).

Please note that many SMTP gateways require that you specify a valid return email address before they will accept and send the email.

If MAPI option is selected then Microsoft Outlook (full version, not 'Outlook Express') or MS Exchange or MS Messaging must be installed and running on the system and acting as MAPI servers. Pleae note that recent security updates issued by Microsoft disable sending emails via MAPI. This is why sending emails direct through an SMTP server is the preferred choice on most systems.

If the email was queued to be sent OK then the Success path will be taken. If there were problems with queuing the email then the Fail path will be taken:

What the above paths do:

On {Success} Goto [Confirm Email Sent]	Go to module called 'Confirm Email Sent'
On {Fail} Goto [Say Error]	Go to module called 'Say Error'

 

Result Variables

The following Result Variables are created by this module:

$RV[module title]

Will store the destination email address.

$RV[module title_Subject]

Will store the email message subject.

$RV[module title_Message]

Will store the email message body text.

$RV[module title_Attachment]

Will store the filename of the attached file sent.

$RV[module title_SendResult]

Will store whether sending of the email was successful or not. Stores 'OK' if the message was sent, or stores an error code if the message could not be sent. An error code of 3 means that Microsoft Outlook/Exchange/Messaging was not running at the time.

 

Advanced

The Send Email module inserts details of the message to be sent into the database EmailQue.mdb in VoiceGuide's \data\ subdirectory. This allows other applications or VBScripts to also send emails through VoiceGuide by just inserting an entry into this database.

Below is an example of a VBScript which can be used to queue an email to be sent:

Set cnn = CreateObject("ADODB.Connection")
cnn.Open "Provider=Microsoft.Jet.OLEDB.4.0;Data Source=C:\Program Files\VoiceGuide\data\EmailQue.mdb"
cnn.Execute "INSERT INTO MyTable (ToAddress, ToName, ReturnAddress, ReturnName, MsgSubject, MsgMessage, MsgAttachment, gw1_SmtpServ) VALUES ('support@voiceguide.com', 'VoiceGuide Support', 'ivr@voiceguide.com', 'VoiceGuide IVR', 'This is a test email', 'Call received from $RV_CIDNUMBER', '', 'smtp.voiceguide.com');"
cnn.Close
Set cnn = Nothing