Sound Files

The format of sound files which are to be used depends on which version of VoiceGuide is used.

Versions 7.x .WAV : U-Law 8kHz 8-bit Mono or A-Law 8kHz 8-bit Mono.
Can also use .WAV PCM: 8kHz or 11kHz, 8-bit or 16-bit, Mono.
Preferred format is selected at install time.
Versions 6.x .WAV : PCM 8kHz, 8-bit, Mono.
Can also use .VOX files: 8kHz, 4bit, ADPCM.
Versions 5.x .WAV : PCM 8kHz, 16-bit, Mono.
When using VoiceGuide versions 5.x with Dialogic TAPI/WAVE drivers then the sound files must be recorded in the format used by the Dialogic Wave driver, which is WAV PCM 11kHz, 8bit, Mono.

VoiceGuide comes with a number of pre-recorded system files which are installed in directory \system\voice\
The format of the sound files installed may depend on what options were selected uring install.

An alternative system directory can be specified in the script by assigning the directory path to the DIRSYSTEMVOICE Result Variable.
Please see the Multilanguage section for more information on this.

The sound files say “Pound Key” to indicate the “#” key. Alternate copies of the sound files have been supplied if you would like VoiceGuide to use “Hash Key” to indicate the “#” key. To use these files, just copy the alternate files over the system files used by VoiceGuide. The alternate files have "_HashKey" appended to their filename.

 

Converting Sound Files

Converting of large number of sound files can be done using the free SOX Sound eXchange toolkit from http://sox.sourceforge.net/ or Adobe Audition (http://www.adobe.com/products/audition/). Other tools are also available as well.

 

System Sound Files

Files in \system\voice\ contain the following recordings:

 

0-23, 30, 40, 50, 60, 70, 80, 90 These files contain the digit which corresponds to the name of the file.

AcceptAutoCall

This is an automated telephone call, please press any number on the telephone keypad to accept this call

am

am as in 8:30 am

and ...and...

beep1

A short beep played before recording sound files.

billion

billion

cents

cents

dollars

dollars

ErrorPlayingFile

There has been an error playing this file, please check the file format

GetNbrsConfirmIntro

You have entered the following number:

GetNbrsConfirmMenu

Please press '1' if that is correct, or press '2' if you would like to re-enter the number

hundred

hundred

MaxRecTime

I'm sorry, the maximum record time has been reached 

million

million

minus

minus

month01 ... month12

January ... December

place01 ...place31

first ... thirty first

pm

pm as in 5:30 pm

point point - as in the decimal point
press press
pressplz please press

RecMsgMenu

Please press '1' to replay the message, '2' to delete the message and record again, or '3' to save this message and go back to the voicemail box menu

SoundFileNotFound

The sound file specified could not be found

thousand 

thousand

trillion trillion
transferto to be transferred to

TsfrCallFrom 

This is a transferred call 

TsfrAskAccept 

Please press 1 to accept the call, or press any other number to reject it 

 
ACD
 
 
acd_EstWaitTimeIsLessThen Your estimated wait time is less then
acd_EstWaitTimeIs Your estimated wait time is
acd_Minute minute.
acd_Minutes minutes.
acd_YouAre You are ...
acd_InTheQueue ...in the queue.
acd_LongWaitTimes We are experincing longer then normal wait times.
acd_IfYouDoNotWantToWait If you do not want to wait, you can request a callback.
acd_NotLosePlaceAndCallBack You will not lose your place in the queue and the system will call you back once you have reached the start of the queue.
acd_NotLosePlace You will not lose your place in the queue.
acd_PleaseSayYourName Please say your full name after the tone and press any key when you have finished.
acd_WeHaveRecorded The name we have recorded is:
acd_Press1orRecAgain Please press 1 if that is correct or press any other key to record again.
acd_WeHaveYourNumber Please press 1 if you would like us to call you back on the phone number from which you are calling from, or press any other key to enter the contact phone number.
acd_EnterPhoneNumber Please enter the phone number on which you would like us to call you back.
acd_YouHaveEntered You have entered:
acd_Press1orEnterAgain Please press 1 to confirm, or press any other key to re-enter the number.
acd_SystemWillCallBack The system will call you back once you have reached the start of the queue.
acd_WeWillCallBackOn We will call you back on ...
acd_InApprox ... in approximately ...
acd_ThisIsACallFor This is a callback telephone call for...
acd_When When...
acd_WhenAtTelephonePress1 ... is on the line please press 1 to continue.
acd_YouWillNowBeConnected Thank you, you will now be connected.
acd_ThankYou Thank You.
 
Automated Attendant
 
 
aa_connectto To be connected to
aa_getextorspell If you know the extension number of the person to which you would like to be transferred please enter it now, otherwise please press 1 to spell the name of the person to whom you want to be transferred using your telephone keypad , or press 0 to be transferred to the operator.
aa_nomatchext This extensions does not exist
aa_nomatchext2 Extension could not be found
aa_nomatchnames No matching names can be found
aa_press0operator or press 0 to speak with the operator
aa_press0reception or press 0 to speak with reception
aa_spellname Please enter the first 4 characters of the persons name, spelling the surname using the keys on your telephone keypad.
aa_spellname2 Please enter the first 4 characters of the persons surname, spelling the surname using the keys on your telephone keypad.
aa_transferringto Transferring you now to...

aa_xfernoanswer
The call was not answered, press 1 to leave a message in the voicemail box, or press 2 to try another extension. You can press 0 to speak with the operator.
aa_xferextbusy The extension is busy, press 1 to leave a message in the voicemail box, or press 2 to try another extension. You can press 0 to speak with the operator.
 
Voicemail
 
 

VmbAccessGetVmbId

Please enter the voicemail box number for which you want to leave the message and then press the pound key

VmbAccessGetVmbIdRetrieve

Please enter your voicemail box number and then press the pound key

VmbAccessGetVmbPin

Please enter your 4 digit PIN number and then press the pound key

VmbAccessInvalidVmbId

This voicemail box does not exist

VmbAccessInvalidVmbPin

I'm sorry, the PIN number you have entered was incorrect

VmbAccessListenMsgMenu

Please press '1' to replay the message, '2' to save the current message and listen to the next message, '3' to delete the current message and listen to the next message, or press '0' to return to the voicemail box menu

VmbAccessMenu

Press '1' to listen to new messages, '2' to listen to saved messages, press '3' to change your greeting message, or press '4' to change your mailbox PIN number.

VmbAccessNewMessagesAnd

... new messages and ...

VmbAccessNoMessages

No Messages

VmbAccessNoNewMessages

There are no new messages

VmbAccessNoSavedMessages

There are no saved messages

VmbAccessNoWelcMsg

You currently do not have a personalized welcoming message

VmbAccessSavedMessages

... saved messages

VmbAccessWelcMsgMenu

Press '1' to play the current greeting message, '2' to record a new welcoming message, '3' to save the current message and exit and '4' to delete the current message and exit

VmbAccessWelcMsgRecPrompt

Record your new welcoming message after the tone, when you have finished recording press '1'

VmbAccessYouHave

You have ...

VmbAdminName_Menu Press '1' to play the current name, '2' to record a new name, '3' to save the current name and exit or  '4' to delete the current name and exit
VmbAdminName_NoName You currently do not have a name recorded for this mailbox

VmbForwardAskAccept

This is the VoiceGuide voicemail system. You have a new voicemail message. Press '1' to hear your new message. 

VmbForwardPhonePrompt1

The current forwarding phone number is: 

VmbForwardPhonePrompt2

Enter the phone number to which your voicemail messages will be forwarded, and press the pound key when you have finished. You can press the pound key to stop forwarding your voicemail messages or press the star key to keep your current forwarding phone number.

VmbForwardPhonePrompt3

You currently do not have a forwarding phone number set up. 

VmbForwardPhoneConfirm1

You have entered the following phone number: 

VmbForwardPhoneConfirm2

Please press 1 to confirm, or press 2 to re-enter the phone number. 

VmbForwardPhoneChangedOK

The forwarding phone number has been updated. 

VmbDoesNotExist

This mailbox does not exist

VmbPinChangedOK

Your PIN number has been changed

VmbPinEnterNew

Please enter your new PIN number

VmbPinEnterNew2

Please re-enter the PIN number

VmbPinNotMatching

The two entered PIN numbers do not match

VmbWelcomeMsgDefault

Please record your message after the tone

VmSendMainMenu

Please press 2 to delete the recorded message and start recording again, 3 to save the recorded message and start entering the destination voicemail groups or 4 to delete the recorded message and return to the voicemail box main menu.

VmSendGetNextDest

Please enter the next destination followed by the pound key, or just press the pound key if you have finished entering all destinations.

VmSendSuccess

Messages have been sent.

VmSendRecPrompt

Please record the message after the tone. When you have finished recording please press the Pound key.

VmSendGetNextDest Please enter the next next recipient followed by the pound key, or just press the pound key if you have finished entering all recipients
VmSendMainMenu Please press 1 to play the recorded message, 2 to delete the message and record again, 3 to save the message and start entering recipients, or press 0 to delete the recorded message and return to the voicemailbox menu.
VmSendRecPrompt Please record the message you would like to send after the tone. when you have finished recording please press the pound key.
VmSendSuccess Messages have been sent