Call Finish

It is sometimes desirable to perform some functions at the time when the call finishes, regardless of at which point in the script the person has hung up. Usually such a script will perform any database updates, call other programs, send out emails or schedule outbound calls.

VoiceGuide can be instructed to run a separate script when the call has finished using the "Script Properties" option from the "Edit" menu in the Graphical Design Environment.

This is how we would set the script "C:\My Scripts\Update Databases.vgs" to be called when the currently edited script is finished:

Modules allowed in the call cleanup script

Only certain types of modules can be used in a call cleanup script. As the person has already hung up modules which play or record sound files or expect user input cannot be used.

The following modules can be used:

	Database Query
	Time Switch
	Evaluate Expression
	Run Program
	Send Pager Message
	Send Email
	Make Call
	Run VB Script
	Hangup the Call

Changing the cleanup script at runtime

It is sometimes desirable to change the cleanup script depending on user selections or other factors. To change the script we need to assign the new filename of the script to the $RV[RUNAFTERHANGUP] Result Variable. We use the Evaluate Expression module to do this. 

Result Variables

All Result Variables from the script which was handling the call are available to the 'call cleanup script'. This allows all information entered by caller or retrieved/created by the original script to be used in the call cleanup script.