VoiceGuide IVR Scripting

A Script specifies what the system is to do when an incoming call arrives, or an outgoing call is answered.
VoiceGuide provides a Graphical Script Designer to simplify script design and allow easy modification of existing scripts.
For example, to play a sound file, and then play a different file depending on which key the customer has pressed the script would look like this:

 

 

The modules above all play different sound files. There are other modules which perform other actions. eg: ask for caller's input, record sound files, interact with databases, interact with web services, run other programs, act as voicemail boxes, and more.

To create a system which you need is as simple as drag-and-dropping the modules which do the actions that you need on the screen and then specifying what events and actions result in Script taking caller from one module to another.

 

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