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ACD does not answer
dminof posted a topic in GeneralHello Technical Support Team, please help me, the ACD does not work, I have Voieguide v7.6.30 VGagent v7.6 HMP DialogicHMP_for_VoiceGuide_393. The call in a normal transfer does arrive. The problem is if the VG transfer to an ACD queue is not routed to the agent's phone. Pop-up only. the PBX is: Fortinet model Fortivoice 200F IP voiceguide 10.10.91.201 IP Pbx 10.10.91.200 Ext Agent / AgentTelephone=4510 ext register VG /hmp/pbx 4500-4507 acd queue redque I attach the logs. and other captures. BR Diego MIno logs_para_caso.zip