Unable To Start Voiceguide Please Help

[thespecializt]

Hi

Voiceguide was recently swapped to a new machine and now

An error message is displayed when attempting to open the voiceguide executable

I have tried entering the license details again but an error message is displayed

"Registration not valid for this computer plesae check the registration details"

Although I believe the registration details are correct.

 

I reinstalled the device in device manager

The device says “Intel Dialogic D41JCT-LS,VFX41JCT-LS,D41JSF or D4PCI-U card”

I now see 2 services when I run services.msc

I can’t start either service

The error message is

For Dialogic “Error 1068: The dependency service or group failed to start

For Intel/Dialogic GC DK SS7 “ Review the system event log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 20482

When I run Intel Dialogic Configuration Manager I get an error message

“Failed to detect boards

Error configuring the TDM Bus”

In Dialogic Configuration Manager it says No_Devices on_SERVERNAME

Any help would be appreciated

If you need any more information feel free to contact me.

Thanks

[SupportTeam]

You will need to ensure that the Dialogic drivers on this system are correctly installed, and that the system answers calls and plays messages when Dialogic demo applications are ran.

 

Once correct operation of Dialogic card is confirmed using Dialogic demo applications then you can start VoiceGuide software.

[thespecializt]

The device comes up in device manager with no problems

I have tried an uninstall/reinstall

Do you know were I can get a copy of the current drivers ?

Also I don't Dialogic demo applications

Is there somewere that I can download it from ?

[SupportTeam]

Dialogic drivers for use with VoiceGuide can be downloaded from our WWW Downloads page. See: http://www.voiceguide.com/vgDownload.htm

 

The Dialogic demo apps are installed at the same time as the drivers.

[thespecializt]

I tried to uninstall the dialogic software but a dos box flashes and it doesn't uninstall.

I tried to install VoiceGuide v6.0.3391 over the top and when I start voiceguide I get a message

saying error 2 (check if dialogic service is started)

I checked the services and I can't start it

error message is "Could not start the dialogic services on local computer

error 1068 the dependency service or group failed to start"

ctbusbroker is one of the dependencies and it can't be started.

Can you please let me know what steps I should take next ?

Do you have information on how I can perform a manual uninstall of voiceguide ?

I tried removing some registry keys and the server bluescreened on reboot and I had to restore from a backup.

Your help would be appreciated

[SupportTeam]

I tried removing some registry keys and the server bluescreened on reboot

 

If you are running into these sort of issues with the system then probably the best approach is to reformat and reinstall Windows and then just install the Dialogic drivers and see if the Dialogic service then starts up properly and finds the card etc.

 

Then you would be able to move onto testing the card with Dialogic demo apps.