Call Transfer

[Muayyad Idily]

Dear Support Team ,

 

I'm using IVR VG version 6.0 .

I want to use call transfer , but it is not working .

 

I can do the call transfer manually on that line using a normal telephone handset .

Please find the attached logs & ini .

 

My central is IWATSU OMEGA ADIX-E .

 

Thanks ,

Muayad

1004vgm.txt

vg.ini.txt

[SupportTeam]

Trace shows that the script is performing a hookflash transfer to an extension "8".

 

115725.83   2 state [Transfer Call 1] Blind Hookflash Transfer to 8

 

Most likely the hookflash length expected by the PBX is different then that issued by VoiceGuide/Dialogic.

 

Please read: http://www.voiceguide.com/vghelp/source/html/config_calltransfers.htm

That help file section describes configuring hookflash transfers on VoiceGuide.

 

If you still encounter problems please describe in detail what steps outlined in the Help file section work, and with which ones you have encountered problems.