Problem Transfering Call

[kjarn73]

Hello,

We are trying to transfer a call from the module "Call Transfer" (Dialogic Card) from tab "Dial and conference" but we do not get is anything do the call transfer.

It seems as if the event did not get a "succes" or "Connect" event and it can not get any audio between the lines.

 

We have a license for version 5 + Dialer

And we do not understand what could be the problem.

 

Our card is a Dialogic Diva Server 4BRI-8M

 

Help Please

 

Thanks in advance

error.zip

[SupportTeam]

To perform "Dial and Conference"/"Tromboned" transfers you need to use a JCT or DMV series card.

from http://www.voiceguide.com/vghelp/source/html/modxfer.htm :

Dial and Conference General Notes:

You need a JCT or DMV series card (eg. D/41JCT, D/120JCT, DMV160 etc.), or any T1/E1 Digital cards (eg. D/240JCT, DMV600B etc.)

 

BTW. The "Diva" card is not a 'real Dialogic' card. It is an Eicon card that was given a name 'Dialogic' when Eicon and Dialogic merged.

That is why you cannot use it with v6 or v7 of VoiceGuide.