Error After Upgrade To Windows Xp

[faxbb]

My voiceguide 5.2 has been running for years on windows 2000 PRO. Recently I upgraded it to windows XP, but Voiceguide stop runing. Please look at my log file:

 

232129.20 6 devstate NUMCALLS 0 0

232129.22 6 tapi callstate OFFERING 65894 0 4

232129.25 6 rv clear

232129.28 6 answer the call at 1/21/2010 11:21:29 PM

232129.28 6 lineAnswer(65894) => 65877

232129.30 6 ev Lev_CallerID [16474358636,,0000]

232129.30 6 rv lg add [DNIS]{0000}

232129.31 6 ev Lev_CallerID [16474358636,,0000]

232129.31 6 callinfo CALLEDID

232129.31 6 callinfo ORIGIN

232129.33 6 ring 0

232129.34 dial start any summary:|6:hc>0|

232129.83 6 tapi callstate CONNECTED 65894 1 0

232129.84 6 callstate CONNECTED 65894,1,0

232129.84 6 WorkingModeTAPI@Connected=

232129.86 6 WorkingModeScript@Connected=

232129.89 6 Inband detection not enabled

232129.91 6 startLoadedVgs at 1/21/2010 11:21:29 PM, script interpretor VgMulti v5.2.5049 0

232129.92 6 rv ns add [scriptsPath]{E:\Program Files\VoiceGuide\Scripts\Voicemail Server\}

232130.13 6 rv ns add [scriptPath]{E:\Program Files\VoiceGuide\Scripts\Voicemail Server}

232130.31 6 rv lg add [$RV_STARTTIME]{1/21/2010 11:21:29 PM}

232130.50 6 rv lg add [$RV_DEVICEID]{6}

232130.69 6 rv lg add [$RV_CIDNAME]{}

232130.88 6 rv ns add [PathApp]{C:\Program Files\VoiceGuide\}

232131.06 6 rv lg add [$RV_CIDNUMBER]{16474358636}

232131.25 6 rv lg add [$RV_DNIS]{0000}

232131.44 6 rv lg add [DNIS]{0000}

232131.63 6 tapi Reply (LineEvReply) ok 65877 0 LineCallState=CONNECTED

232131.81 6 callinfo MONITORMODES

232132.00 6 timer clear

232132.19 6 state [Welcome] Number Input

232132.39 6 state [Welcome] Playing (C:\Program Files\VoiceGuide\system\voice\voice\welcome.wav)

232132.58 6 play set playid=205312

232132.86 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\voice\welcome.wav]

232133.05 6 timer clear

232133.23 6 callinfo MONITORMODES

232144.02 6 play end current play (playid=205312)

232144.20 6 ScriptEventCode 8001 iLineState=1300

232144.39 6 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

232144.58 6 eng set timer EV_TIMEOUT_REPLAYMSG time=5

232144.77 6 timer set 5 EV_TIMEOUT_REPLAYMSG

232145.59 6 tapi callstate DISCONNECTED 65894 0 0

232145.78 6 ScriptEventCode 9250 iLineState=1301

232145.95 6 LsGetNbrsRxDigits EV_REMOTEPARTY_DISCONNECT

232146.14 6 rv lg add [Welcome]{}

232146.33 6 rv lg add [Hangup Time]{1/21/2010 11:21:46 PM}

232146.52 6 state Hanging up call...

232146.70 6 RecSoundStop ok

232146.89 6 PlaySoundStop err=0

232147.08 6 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

232147.28 6 fnHangupCall end

232147.47 6 devstate NUMCALLS 0 0

232147.66 6 tapi callstate IDLE 65894 0 0

232147.84 6 WorkingMode@Idle=

232148.03 6 timer clear

232148.22 6 WriteToLogFiles_CurrScriptOnly start

232148.41 WriteToLogFiles_DoWrite start (E:\Program Files\VoiceGuide\Scripts\Voicemail Server\Voicemail Server)

232148.63 6 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

232148.81 6 tapi Reply (LineEvReply) ok 65860 0 LineCallState=IDLE

232149.98 6 timer fired EV_TIMEOUT_TIMETOREINITLINE

232150.17 6 ScriptEventCode 9008 iLineState=900

232150.36 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

232150.55 6 ReinitTelephony due to IDLE

232150.73 6 tapic lineDeallocateCall(MainCall:65894) 0

232150.98 6 lineOpen(6)=>

232151.17 6 state Waiting for a call...

232151.36 6 LineHandle=65843

232151.55 6 ClearCallHandle called from ReinitAtIdle

232151.73 6 amchk set AMdet=False in Reinit@idle

232151.92 6 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

232152.13 dial start any summary:|6:rdy=0|

232155.48 6 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

232155.67 6 ScriptEventCode 9013 iLineState=900

232156.31 dial start any summary:|6:dok=0|

232216.86 6 devstate NUMCALLS 0 0

232218.17 6 tapi callstate OFFERING 65792 0 4

232219.03 6 rv clear

232219.89 6 answer the call at 1/21/2010 11:22:19 PM

232220.73 6 lineAnswer(65792) => 65791

232221.59 6 ev Lev_CallerID [16474358636,,0000]

232222.45 6 rv lg add [DNIS]{0000}

232223.31 6 ev Lev_CallerID [16474358636,,0000]

232224.17 6 callinfo CALLEDID

232225.03 6 callinfo ORIGIN

232225.89 6 ring 0

232226.75 6 tapi callstate CONNECTED 65792 1 0

232227.61 6 callstate CONNECTED 65792,1,0

232228.45 6 WorkingModeTAPI@Connected=

232229.31 6 WorkingModeScript@Connected=

232230.17 6 Inband detection not enabled

232231.03 6 startLoadedVgs at 1/21/2010 11:22:31 PM, script interpretor VgMulti v5.2.5049 0

232231.89 6 rv ns add [scriptsPath]{E:\Program Files\VoiceGuide\Scripts\Voicemail Server\}

232232.75 6 rv ns add [scriptPath]{E:\Program Files\VoiceGuide\Scripts\Voicemail Server}

232233.61 6 rv lg add [$RV_STARTTIME]{1/21/2010 11:22:31 PM}

232234.47 6 rv lg add [$RV_DEVICEID]{6}

232235.33 6 rv lg add [$RV_CIDNAME]{}

232236.19 6 rv ns add [PathApp]{C:\Program Files\VoiceGuide\}

232237.05 6 rv lg add [$RV_CIDNUMBER]{16474358636}

232237.91 6 rv lg add [$RV_DNIS]{0000}

232238.77 6 rv lg add [DNIS]{0000}

232239.61 6 tapi Reply (LineEvReply) ok 65791 0 LineCallState=CONNECTED

232240.47 6 callinfo MONITORMODES

232241.33 6 tapi callstate DISCONNECTED 65792 0 0

232242.19 6 ScriptEventCode 9250 iLineState=5900

232243.05 6 rv lg add [Hangup Time]{1/21/2010 11:22:43 PM}

232243.91 6 state Hanging up call... [LsModuleTransition]

232244.75 6 RecSoundStop ok

232245.61 6 PlaySoundStop err=0

232246.47 6 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

232247.33 6 fnHangupCall end

232248.17 6 devstate NUMCALLS 0 0

232249.03 6 tapi callstate IDLE 65792 0 0

232249.89 6 WorkingMode@Idle=

232250.75 6 timer clear

232251.59 6 WriteToLogFiles_CurrScriptOnly start

232252.45 WriteToLogFiles_DoWrite start (E:\Program Files\VoiceGuide\Scripts\Voicemail Server\Voicemail Server)

232253.31 6 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

232254.17 6 tapi Reply (LineEvReply) ok 65774 0 LineCallState=IDLE

232255.02 dial start any summary:|6:hc>0|

232255.88 6 ERROR RunModule called while iHangupCalledForThisLine>0 (strWorkingModeScript=)

232257.50 6 timer fired EV_TIMEOUT_TIMETOREINITLINE

232258.34 6 ScriptEventCode 9008 iLineState=900

232259.20 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

232300.06 6 ReinitTelephony due to IDLE

232300.92 6 tapic lineDeallocateCall(MainCall:65792) 0

232301.86 6 lineOpen(6)=>

232302.72 6 state Waiting for a call...

232303.58 6 LineHandle=65757

232304.42 6 ClearCallHandle called from ReinitAtIdle

232305.28 6 amchk set AMdet=False in Reinit@idle

232306.16 6 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

232308.00 dial start any summary:|6:rdy=0|

232312.69 6 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

232312.69 6 ScriptEventCode 9013 iLineState=900

232313.05 dial start any summary:|6:dok=0|

 

Anybody knows what cause the problem? thanks for your help.

[SupportTeam]

It looks like soon after the welcome.wav file completes playing the TAPI device reports that the call was disconnected:

 

232132.86 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\voice\welcome.wav]

...

232144.02 6 play end current play (playid=205312)

...

232145.59 6 tapi callstate DISCONNECTED 65894 0 0

 

This may happen due to false tone detection, with the TAPI device thinking that it has heard a busy or a disconnect tone while a sound file is being played or something is spoken by caller.

 

Recommend you look at the TAPI device configuration to ensure the busy and disconnect tone definitions are more strictly defined and are are not likely to be triggered by any played files or spoken speech. Please also read: http://www.voiceguide.com/vghelp/source/html/disconnectiondetect.htm