Callerid

[mehdi_h]

Hi

 

On incoming calls, is it possible to get the callerID and decide to pickup the call or not according to the callerID idenfitication.

 

Thk

Mh

[SupportTeam]

Yes.

 

Set the script to "Start without answering the call", but make sure the "rings before answer" is set to 2 or more in Config.xml for that line.

 

Then in the script you can check the CallerID Result Variables to see if you want to progress with the call or not.

 

See: http://www.voiceguide.com/vghelp/source/ht...all%20start.htm

[mehdi_h]

Hi

 

to retrive the callerID I'm using a lillte script to write it down in Result file when there is a incoming call.

the point is that the callerId is not shown. In fact I want the retrive the Phonenumber of the caller (is this what you call callerI?)

Do I have to make something special for that ? (Knowing that I'm behind a pxb and I can see on the internal phone the caller number)

 

I have atteched logs .

0325_ktTel.zip

[SupportTeam]

Does your Telco send CallerID information on these lines?

 

If yes then they would probably be sending it between the first and second ring, so you would need to set the system to answer after the 2nd ring.

 

Right now your system is set to answer on the first ring, so call is answered before Telco has a chance to send the CallerID information (if they are sending it at all).

 

To have system answer after the second ring change the RingsBeforeAnswer settings in Config.xml file to have a value of 2

[mehdi_h]

Yes telco is providing caller ID, when I plug any analog device I can see the caller number.

 

I have made the anwsering after 5 rings as you have advised, but still no caller ID.

 

I have attached new logs. thank you for your help.

 

Mh

0325_ktTel.zip

[SupportTeam]

Do you know in what format/encoding the Telco is sending the CallerID?

 

What Dialogic card is used on this system?

[mehdi_h]

I'm using a D/41JCT but I don't now right now what can be the calleId format.

 

tkx

mh

[SupportTeam]

The D/41JCT detects the following CallerID message formats:

Applicable standards:

Telcordia TR-TSY-000030

Telcordia TR-TSY-000031

TAS T5 PSTN1 ACLIP: 1994 (Singapore)

 

Modem standard:

Bell 202 or V.23, serial 1200 bits/sec (simplex FSK signaling)

 

Data formats:

Single Data Message (SDM) and Multiple Data Message (MDM) formats

 

Message formats:

ASCII or binary SDM, MDM message content

You'd need to confirm whether your Telco can send CallerID in matching format.

[mehdi_h]

Hi I have asked and the telco (Orange carrier here in france) is providing :

 

Modem standard:

Bell 202 or V.23, serial 1200 bits/sec (simplex FSK signaling)

[SupportTeam]

Traces show that the card is not detecting/reporting the CallerID.

 

Suggest you contact the card supplier. The card supplier would be obliged to assist in demonstrating that the card that they have supplied works.