Blind Transfer Issues

[twnichols]

We upgraded from 5.2 to 6.0. Our IVR blind transfers calls to our customer service group 2504. Since the upgrade the transfer does not complete and VG hangs up. This worked just fine in our previous version of VG. Here is the log file

1126vgm.txt

[SupportTeam]

Does the caller hear a 'click' on the line an then the DTMF tones being dialed? or does the system hangup on the caller?

Does the caller get put on hold at all?

 

Have you tried testing with "Announced Transer" option to see if that works?

 

You could also try adding a comma before the extension number.

 

Please read: http://www.voiceguide.com/vghelp/source/ht...lltransfers.htm