Tranfer A Call

[Guest Gulano]

Hi,

 

Can you tell me how I can can give a command to transfer a call to an other extension?

 

I wrote a script and I must send a DTMF string to make the connection. I am using a Meridian 1 Option 11 PBX. I am trying &,extension but it doesn't work. I am using the D/160Sc-LS Dialogic 16 ports card.

 

I need help please.

 

Regards,

 

Gulano

[SupportTeam]

Just use the Call Transfer module...

 

Have you tried it?

 

You can also send DTMF strings using the "Play" module. Just type the DTMF string in the "Sound file to play" text field and that DTMF string will be played.

Use an exclamation mark ! to indicate sending a hookflash.

[Guest Gulano]

Hello support team,

 

I tried the AutoAttendant.vgs script in the directory:

 

C:\Program Files\VoiceGuide\Scripts\more sample scripts\

AutoAttendant\AutoAttendant.vgs.

 

I did it also with your advice.

 

I configure the Sales module to transfer the call to extension 4543 but it doesn't work.

 

I choose at the Sales properties for Phone:4543 and for transfer I choose for PBX Blind Transfer.

 

When I installed the dialogic software I left every settings on default.

 

 

Question:

 

Must I change any settings on the card to make call transfer able?

 

Here is the logfile:

 

 

 

 

092927.88 6 linedevstate 2048 0 0

092927.88 6 callstate OFFERING 66390 0 4

092927.88 6 callinfo CALLEDID

092927.89 6 callinfo ORIGIN

092927.89 6 ring 0

092928.39 0 dial start any summary:|6:hc>0|

092933.90 6 ring 2

092933.90 6 rv clear

092933.90 6 Answer the call at 03/03/06 9:29:33 AM

092933.91 6 lineAnswer(66390) => 66339

092934.44 6 callstate CONNECTED 66390 1 0

092934.44 6 callstate CONNECTED 66390,1,0

092934.45 6 WorkingModeTAPI@Connected=

092934.45 6 WorkingModeScript@Connected=

092934.46 6 Inband detection not enabled

092934.46 6 StartLoadedVgs at 03/03/06 9:29:34 AM, script interpretor VgMulti v5.2.5003 0

092934.47 6 rv ns add [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\more sample scripts\AutoAttendant\}

092934.47 6 rv ns add [scriptPath]{C:\Program Files\VoiceGuide\Scripts\more sample scripts\AutoAttendant}

092934.48 6 rv lg add [$RV_STARTTIME]{03/03/06 9:29:34 AM}

092934.48 6 rv lg add [$RV_DEVICEID]{6}

092934.49 6 rv lg add [$RV_CIDNAME]{}

092934.49 6 rv ns add [PathApp]{C:\Program Files\VoiceGuide\}

092934.50 6 rv lg add [$RV_CIDNUMBER]{}

092934.51 6 rv lg add [$RV_DNIS]{}

092934.51 6 rv lg add [DNIS]{}

092934.52 6 tapi Reply (LineEvReply) ok 66339 0

092934.52 6 callinfo MONITORMODES

092934.53 6 timer clear

092934.53 6 [Welcome] Number Input

092934.54 6 [Welcome] Playing (C:\Program Files\VoiceGuide\Scripts\Test JAY-GUL\0303082052_6_.wav)

092934.55 6 play set playid=697230

092934.57 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Test JAY-GUL\0303082052_6_.wav]

092934.58 6 timer clear

092934.58 6 wa(21376,69723000)

092934.59 6 callinfo MONITORMODES

092942.43 6 dtmf 2 (66390,50,2)

092942.43 6 ScriptEventCode 50 iLineState=1300

092942.44 6 LsGetNbrsPlayWelcMsg 2

092942.49 6 PlaySoundStop err=0

092942.50 6 [Welcome] Number Input 2

092942.51 6 rv lg add [Welcome]{2}

092942.51 6 rv ns add [Welcome_PathTaken]{2}

092942.52 6 timer clear

092942.52 6 timer set 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

092942.92 6 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

092942.93 6 ScriptEventCode 9012 iLineState=1900

092942.93 6 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

092942.94 6 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

092942.94 6 [sales] Blind Transfer to 4543 (Generate)

092942.98 6 tapic lineGenerateDigits(66390 [!] 100) => ok

092943.63 6 generate LINEGENERATETERM_DONE

092943.64 6 timer set 1 EV_TAPI_GENERATE

092944.59 6 timer fired EV_TAPI_GENERATE

092944.59 6 ScriptEventCode 9602 iLineState=1900

092944.59 6 LsXferStart EV_TAPI_GENERATE

092944.61 6 timer set 1 EV_HOOKFLASHFINISHED

092945.61 6 timer fired EV_HOOKFLASHFINISHED

092945.62 6 ScriptEventCode 9200 iLineState=1905

092945.62 6 LsXferPlayVts EV_HOOKFLASHFINISHED

092945.63 6 tapic lineGenerateDigits(66390 [4543] 100) => ok

092946.34 6 generate LINEGENERATETERM_DONE

092946.35 6 timer set 1 EV_TAPI_GENERATE

092947.34 6 timer fired EV_TAPI_GENERATE

092947.35 6 ScriptEventCode 9602 iLineState=1905

092947.35 6 LsXferPlayVts EV_TAPI_GENERATE

092947.36 6 timer set 3 EV_TIMEOUT_HANGUP

092948.26 6 callstate DISCONNECTED 66390 0 0

092948.27 6 ScriptEventCode 9250 iLineState=1905

092948.27 6 LsXferPlayVts EV_REMOTEPARTY_DISCONNECT

092948.28 6 rv lg add [Hangup Time]{03/03/06 9:29:48 AM}

092948.29 6 Hanging up call...

092948.29 6 RecSoundStop ok

092948.30 6 PlaySoundStop err=0

092948.30 6 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

092948.31 6 fnHangupCall end

092948.34 6 linedevstate 2048 0 0

092948.35 6 callstate IDLE 66390 0 0

092948.36 6 WorkingMode@Idle=

092948.36 6 timer clear

092948.40 6 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

092948.41 6 tapi Reply (LineEvReply) ok 66322 0

092949.32 6 timer fired EV_TIMEOUT_TIMETOREINITLINE

092949.32 6 ScriptEventCode 9008 iLineState=900

092949.33 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

092949.33 6 ReinitTelephony due to IDLE

092949.34 6 tapic lineDeallocateCall(MainCall:66390) 0

092949.40 6 lineOpen(6)=>

092949.40 6 Waiting for a call...

092949.41 6 LineHandle=66287

092949.42 6 amchk set AMdet=False in Reinit@idle

092949.42 6 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

092949.43 0 dial start any summary:|6:rdy=0|

092952.43 6 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

092952.45 6 ScriptEventCode 9013 iLineState=900

092952.46 0 dial start any summary:|6:idx=0|

092956.92 6 linedevstate 2048 0 0

092956.92 6 callstate OFFERING 66270 0 4

092956.93 6 callinfo CALLEDID

092956.94 6 callinfo ORIGIN

092956.95 6 ring 0

092957.55 0 dial start any summary:|6:hc>0|

093002.94 6 ring 2

093002.94 6 rv clear

093002.95 6 Answer the call at 03/03/06 9:30:02 AM

093002.95 6 lineAnswer(66270) => 66219

093003.49 6 callstate CONNECTED 66270 1 0

093003.50 6 callstate CONNECTED 66270,1,0

093003.51 6 WorkingModeTAPI@Connected=

093003.51 6 WorkingModeScript@Connected=

093003.53 6 Inband detection not enabled

093003.53 6 StartLoadedVgs at 03/03/06 9:30:03 AM, script interpretor VgMulti v5.2.5003 0

093003.54 6 rv ns add [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\more sample scripts\AutoAttendant\}

093003.54 6 rv ns add [scriptPath]{C:\Program Files\VoiceGuide\Scripts\more sample scripts\AutoAttendant}

093003.55 6 rv lg add [$RV_STARTTIME]{03/03/06 9:30:03 AM}

093003.56 6 rv lg add [$RV_DEVICEID]{6}

093003.56 6 rv lg add [$RV_CIDNAME]{}

093003.57 6 rv ns add [PathApp]{C:\Program Files\VoiceGuide\}

093003.58 6 rv lg add [$RV_CIDNUMBER]{}

093003.58 6 rv lg add [$RV_DNIS]{}

093003.59 6 rv lg add [DNIS]{}

093003.60 6 tapi Reply (LineEvReply) ok 66219 0

093003.60 0 sys cleanup Start

093003.61 0 sys cleanup End

093003.62 6 timer clear

093003.62 6 [Welcome] Number Input

093003.63 6 [Welcome] Playing (C:\Program Files\VoiceGuide\Scripts\Test JAY-GUL\0303082052_6_.wav)

093003.64 6 play set playid=726322

093003.66 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Test JAY-GUL\0303082052_6_.wav]

093003.66 6 timer clear

093003.67 6 wa(21376,72632200)

093003.68 6 callinfo MONITORMODES

093003.68 6 callinfo MONITORMODES

093019.75 6 callstate DISCONNECTED 66270 0 0

093019.77 6 ScriptEventCode 9250 iLineState=1300

093019.77 6 LsGetNbrsPlayWelcMsg EV_REMOTEPARTY_DISCONNECT

093019.77 6 rv lg add [Hangup Time]{03/03/06 9:30:19 AM}

093019.79 6 Hanging up call...

093019.80 6 RecSoundStop ok

093019.86 6 PlaySoundStop err=0

093019.86 6 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

093019.86 6 fnHangupCall end

093019.91 6 linedevstate 2048 0 0

093019.91 6 callstate IDLE 66270 0 0

093019.91 6 WorkingMode@Idle=

093019.93 6 timer clear

093019.93 6 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

093019.93 6 tapi Reply (LineEvReply) ok 66236 0

093020.88 6 timer fired EV_TIMEOUT_TIMETOREINITLINE

093020.88 6 ScriptEventCode 9008 iLineState=900

093020.89 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

093020.89 6 ReinitTelephony due to IDLE

093020.89 6 tapic lineDeallocateCall(MainCall:66270) 0

093020.96 6 lineOpen(6)=>

093020.96 6 Waiting for a call...

093020.96 6 LineHandle=66185

093020.96 6 amchk set AMdet=False in Reinit@idle

093020.98 6 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

093021.65 0 dial start any summary:|6:rdy=0|

093023.99 6 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

093023.99 6 ScriptEventCode 9013 iLineState=900

093024.67 0 dial start any summary:|6:idx=0|

[SupportTeam]

Have you read this entry in the Help file:

http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm ?

[Guest Gulano]

Hello Support Team,

 

I followed the instructions at: http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm

 

I configured every thing again and now when I press a key (2) after hearing the intro at the beginning to transfer a call, it rings 1 time and then hang up.

 

Can you tell me what is now wrong?

 

here is the logfile:

 

 

123738.41 5 devstate NUMCALLS 0 0

123738.42 5 tapi callstate start

123738.43 5 tapi callstate OFFERING 65723 0 4

123738.45 5 rv clear

123738.45 5 Answer the call at 3/6/2006 12:37:38 PM

123738.50 5 lineAnswer(65723) => 65706

123738.52 5 callinfo CALLEDID

123738.52 5 callinfo ORIGIN

123738.53 5 ring 0

123738.88 0 dial start any summary:|5:hc>0|

123739.08 5 tapi callstate start

123739.09 5 tapi callstate CONNECTED 65723 1 0

123739.10 5 callstate CONNECTED 65723,1,0

123739.11 5 WorkingModeTAPI@Connected=

123739.12 5 WorkingModeScript@Connected=

123739.25 5 Inband detection not enabled

123739.29 5 StartLoadedVgs at 3/6/2006 12:37:39 PM, script interpretor VgMulti v5.2.5012 0

123739.30 5 rv ns add [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\more sample scripts\AutoAttendant\}

123739.32 5 rv ns add [scriptPath]{C:\Program Files\VoiceGuide\Scripts\more sample scripts\AutoAttendant}

123739.34 5 rv lg add [$RV_STARTTIME]{3/6/2006 12:37:39 PM}

123739.36 5 rv lg add [$RV_DEVICEID]{5}

123739.39 5 rv lg add [$RV_CIDNAME]{}

123739.41 5 rv ns add [PathApp]{C:\Program Files\VoiceGuide\}

123739.44 5 rv lg add [$RV_CIDNUMBER]{}

123739.46 5 rv lg add [$RV_DNIS]{}

123739.48 5 rv lg add [DNIS]{}

123739.54 5 tapi Reply (LineEvReply) ok 65706 0

123739.56 5 callinfo MONITORMODES

123739.60 5 timer clear

123739.62 5 state [Welcome] Number Input

123739.65 5 state [Welcome] Playing (C:\Program Files\VoiceGuide\Scripts\Voicemail Server\VmailSysWelc.wav)

123739.68 5 play set playid=252322

123740.00 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Voicemail Server\VmailSysWelc.wav]

123740.03 5 timer clear

123740.07 5 callinfo MONITORMODES

123752.09 5 play end current play (playid=252322)

123752.11 5 ScriptEventCode 8001 iLineState=1300

123752.16 5 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

123752.18 5 eng set timer EV_TIMEOUT_REPLAYMSG time=2

123752.21 5 timer set 2 EV_TIMEOUT_REPLAYMSG

123752.88 5 dtmf 2 (65723,50,2)

123752.90 5 ScriptEventCode 50 iLineState=1301

123752.92 5 LsGetNbrsRxDigits 2

123752.94 5 state [Welcome] Number Input 2

123752.97 5 rv lg add [Welcome]{2}

123752.99 5 rv ns add [Welcome_PathTaken]{2}

123753.03 5 timer clear

123753.05 5 timer set 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

123753.41 5 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

123753.43 5 ScriptEventCode 9012 iLineState=1900

123753.45 5 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

123753.47 5 timer set 3 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

123753.50 5 state [sales] Blind Transfer to 4543 (Generate)

123753.71 5 tapic lineGenerateDigits(65723 [!] 100) => ok

123758.89 5 generate LINEGENERATETERM_DONE

123758.91 5 timer set 1 EV_TAPI_GENERATE

123759.88 5 timer fired EV_TAPI_GENERATE

123759.90 5 ScriptEventCode 9602 iLineState=1900

123759.92 5 LsXferStart EV_TAPI_GENERATE

123759.94 5 timer set 1 EV_HOOKFLASHFINISHED

123800.97 5 timer fired EV_HOOKFLASHFINISHED

123800.99 5 ScriptEventCode 9200 iLineState=1905

123801.01 5 LsXferPlayVts EV_HOOKFLASHFINISHED

123801.10 5 tapic lineGenerateDigits(65723 [4543] 100) => ok

123801.90 5 generate LINEGENERATETERM_DONE

123801.93 5 timer set 1 EV_TAPI_GENERATE

123802.84 5 timer fired EV_TAPI_GENERATE

123802.86 5 ScriptEventCode 9602 iLineState=1905

123802.89 5 LsXferPlayVts EV_TAPI_GENERATE

123802.91 5 timer set 3 EV_TIMEOUT_HANGUP

123805.94 5 timer fired EV_TIMEOUT_HANGUP

123805.96 5 ScriptEventCode 9001 iLineState=1905

123805.99 5 LsXferPlayVts EV_TIMEOUT_HANGUP

123806.01 5 rv lg add [Hangup Time]{3/6/2006 12:38:06 PM}

123806.03 5 state Hanging up call...

123806.06 5 RecSoundStop ok

123806.08 5 PlaySoundStop err=0

123806.10 5 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

123806.15 5 fnHangupCall end

123806.21 5 devstate NUMCALLS 0 0

123806.23 5 tapi callstate start

123806.25 5 tapi callstate IDLE 65723 0 0

123806.27 5 WorkingMode@Idle=

123806.30 5 timer clear

123806.38 5 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

123806.40 5 tapi Reply (LineEvReply) ok 65655 0

123807.33 5 timer fired EV_TIMEOUT_TIMETOREINITLINE

123807.35 5 ScriptEventCode 9008 iLineState=900

123807.37 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

123807.39 5 ReinitTelephony due to IDLE

123807.44 5 tapic lineDeallocateCall(MainCall:65723) 0

123808.42 5 lineOpen(5)=>

123808.44 5 state Waiting for a call...

123808.46 5 LineHandle=65638

123808.48 5 amchk set AMdet=False in Reinit@idle

123808.52 5 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

123808.54 0 dial start any summary:|5:rdy=0|

123811.54 5 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

123811.56 5 ScriptEventCode 9013 iLineState=900

123811.66 0 dial start any summary:|5:idx=0|

123815.61 0 sys cleanup Start

123815.63 0 sys cleanup End

 

Thank you.

[SupportTeam]

I see that you are using a blind transfer.

Is the caller put on hold when the hookflash is issued, or is the call hung up at the time when the card issues a hookflash?

 

btw. You really should be using VoiceGuide for Dialogic...

[Guest Gulano]

Sometimes you can hear that the call is transfered to the target phone.

It is ringing and when you pickup the phone you hear nothing and after a view seconds the call is ending.

Sometimes the caller put on hold when the hookflash is issued.

Sometimes you here a hangup and then it is dialing again.

 

I don't know what to do.

 

What do you mean with: You really should be using VoiceGuide for Dialogic... ?

 

I downloaded the software at:

 

http://www.voiceguide.com/vgDownload.htm

 

Which version is VoiceGuide for Dialogic... ?

 

Regards

[SupportTeam]

Are you sure the call transfers are supported on the lines which you are using?

 

Have you read: http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm ?

 

From your description it sounds like your hookflash may be too long.

 

Which version is VoiceGuide for Dialogic... ?

on the Downloads page there is a link to "VoiceGuide for Dialogic" download.

[Guest Gulano]

Hello Support Team,

 

I tested the lines if they support call transfer by dialing with a telephone.

I noticed that two of the lines doesn't support call transfer and so I put two other lines which can. Now all the lines support call transfer.

There was an other problem.That was the hookflash time. I change the hookflash length to 89 and now I can transfer calls inside.

When I want to dial outside, I must change the hookflash length to 100 (example from a number inside to a mobile phone outside)

 

Now I want to connect two outside line to the patch panel, because I want to monitor an outside process and if there is a problem it must be able to dail from outside ( POTS to Mobile, POTS to POTS)

 

1)

I tried to put the appropriate hookflash lenght but I can't find it up till now.

It is realy frustrated to change the hookflash lenght every time.

Is there a way to put one hookflash lenght to dial from POTS to Mobile and from POTS to Pots?

----------------------------------------------------------------------------------------

2)

When I am dialing from a pbx (inside) to a mobile (outside) the mobile phone is ringing good after 3 miss calls. What is the problem that it can't ring good at the first call?

----------------------------------------------------------------------------------------

3)

After I picked up the mobile, I am hearing the middle of a message.

How can I configure the system or the software to play the message after I said hello ?

----------------------------------------------------------------------------------------

4)

I downloaded VoiceGuide for Dialogic. Should I overwrite the old files? How does it work?

 

Regards,

 

Gulano

[SupportTeam]

I change the hookflash length to 89 and now I can transfer calls inside.

When I want to dial outside, I must change the hookflash length to 100 (example from a number inside to a mobile phone outside)

The switch/pbx will only use one hookflash length. It does not care if the transfer is made internally or externally.

After I picked up the mobile, I am hearing the middle of a message.

How can I configure the system or the software to play the message after I said hello ?

Have you tried using "Monitored Transfer".

I downloaded VoiceGuide for Dialogic. Should I overwrite the old files? How does it work?

Instructions are in the readme.txt file.