Creative Modem Blaster Serial

[Guest Guest_Chris]

Just purchased a Creative Serial Modemblaster to test the software with. Says the wave drivers are not installed. Can someone please advise how to do this? The Creative installation didn't say anything about wavedrivers AND the "answering machine" software that came with the modem works fine (answered a call, played a voicemail message and recorded my message).

 

Any help would be greatly appreciated. Would like to eventually move over to dialogic if this works but can't afford that at this time.

[SupportTeam]

In Control Panel -> Sound and Multimedia applet do you see the modem's wave drivers installed?

[Guest Guest_Chris]

Under Hardware there is a Unimodem Half-Duplex Audio Device.

 

Under "Audio" and "Voice" do I need to select the modem and then reset?

 

Thanks for your help.

[SupportTeam]

Under "Audio" and "Voice" do I need to select the modem and then reset?

That should not matter...

 

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.

Click on VoiceGuide's View menu and select 'Event Trace Log' option and tick the "Save to file" option.

Then restart VoiceGuide.

Log files should be created in VG's \log\ subdirectory.

Please email us those log files and we can then maybe see what the problem is...

[Guest Guest_Chris]

This is one log file:

 

225246.25 0 btn Exit (1 lines)

225246.25 6 line state =0

225246.25 6 Exiting...

225246.36 0 calling TapiWrap.Shutdown

225247.56 0 Unloading Main Window

225250.77 0 ApiMode=[TAPI]

225250.78 0 Tapi device 6 is: H323 Line

225250.80 0 Tapi device 5 is: IPCONF LINE

225250.80 0 Tapi device 4 is: LPT1T

225250.80 0 Tapi device 3 is: WAN Miniport (L2TP)

225250.80 0 Tapi device 2 is: RAS VPN Line 0

225250.80 0 Tapi device 1 is: RAS PPPoE Line0000

225250.80 0 Tapi device 0 is: Creative Modem Blaster V.92 DE5621

225250.88 0 Inband Signaling Config file not specified

225250.88 0 Loading VMB data begin

225250.88 0 Loading VMB data - about to delete old entries

225250.89 0 Loading VMB data - sorting/ordering

225250.89 0 Loading VMB data end

225250.92 0 init clear settings on 1 devices.

225250.92 6 Initialising...

225250.92 0 init attach vgs on 1 devices.

225250.92 0 Script Load C:\Program Files\VoiceGuide\Scripts\Voicemail Server\Voicemail Server.vgs

225250.92 0 init lineopen on 1 devices.

225250.92 0 Calling .lineOpen on device 1

225251.05 6 lineOpen(6)=>Error getting Wave Driver handle for device wave/in LINEERR_NODEVICE

225251.05 6 Wave Driver not installed

225251.06 6 ERROR 5.2.2000 SetNumRings LINEERR_INVALLINEHANDLE [8000002B]

225251.06 6 ERROR 5.2.2000 SetNumRings LINEERR_INVALLINEHANDLE [8000002B]

225332.38 0 Unloading Main Window

 

 

And this is another:

 

225241.843 ocxfn LogLevels 10,C:\Program Files\VoiceGuide\log\,tw.txt,,(null)

225246.390 linec lineShutdown(0x800003ff) => 0x0

225247.390 linec lineShutdown(0x800003ff) => 0x80000014

225247.390 fn TAPI_ERR:LINEERR_INVALAPPHANDLE

225250.750 ocxfn LogLevels 10,C:\Program Files\VoiceGuide\log\,tw.txt,,(null)

225250.750 ------------------------------------------------------------------------------

225250.750 TAPIWrap OCX v1.83.0, May 10 2004 13:54:07 [For Pure Tapi]

225250.750 Started at 0711 225250.750

225250.750 ------------------------------------------------------------------------------

225250.765 linec lineInitialize(0x947480, 0x1e70000, 0x1e799d0, TapiWrap, 0x947484) => 0x0

225250.765 tapic lineNegotiateAPIVersion(0x800003ff, 0, 0x10003, 0x20001, 0x1fa370, 0x12c6cc)

225250.765 tapic lineGetDevCaps(0x800003ff, 0, 0x10004, 0, 0x207568) call

225250.765 tapic lineGetDevCaps(0x800003ff, 0, 0x10004, 0, 0x207568) => NO_ERROR (0)

225250.765 tapic lineGetIcon(0, 0, 0x1fa378)

225250.765 tapic lineNegotiateAPIVersion(0x800003ff, 1, 0x10003, 0x20001, 0x20aa88, 0x12c6cc)

225250.765 tapic lineGetDevCaps(0x800003ff, 1, 0x10003, 0, 0x217c80) call

225250.765 tapic lineGetDevCaps(0x800003ff, 1, 0x10003, 0, 0x217c80) => NO_ERROR (0)

225250.765 tapic lineGetIcon(1, 0, 0x20aa90)

225250.765 tapic lineNegotiateAPIVersion(0x800003ff, 2, 0x10003, 0x20001, 0x217c90, 0x12c6cc)

225250.765 tapic lineGetDevCaps(0x800003ff, 2, 0x10003, 0, 0x224e88) call

225250.765 tapic lineGetDevCaps(0x800003ff, 2, 0x10003, 0, 0x224e88) => NO_ERROR (0)

225250.765 tapic lineGetIcon(2, 0, 0x217c98)

225250.765 tapic lineNegotiateAPIVersion(0x800003ff, 3, 0x10003, 0x20001, 0x224e98, 0x12c6cc)

225250.765 tapic lineGetDevCaps(0x800003ff, 3, 0x10004, 0, 0x232090) call

225250.765 tapic lineGetDevCaps(0x800003ff, 3, 0x10004, 0, 0x232090) => NO_ERROR (0)

225250.765 tapic lineGetIcon(3, 0, 0x224ea0)

225250.765 tapic lineNegotiateAPIVersion(0x800003ff, 4, 0x10003, 0x20001, 0x2320a0, 0x12c6cc)

225250.765 tapic lineGetDevCaps(0x800003ff, 4, 0x10004, 0, 0x23f298) call

225250.765 tapic lineGetDevCaps(0x800003ff, 4, 0x10004, 0, 0x23f298) => NO_ERROR (0)

225250.765 tapic lineGetIcon(4, 0, 0x2320a8)

225250.765 tapic lineNegotiateAPIVersion(0x800003ff, 5, 0x10003, 0x20001, 0x2020058, 0x12c6cc)

225250.765 tapic lineGetDevCaps(0x800003ff, 5, 0x10004, 0, 0x202d250) call

225250.765 tapic lineGetDevCaps(0x800003ff, 5, 0x10004, 0, 0x202d250) => NO_ERROR (0)

225250.765 tapic lineGetIcon(5, 0, 0x2020060)

225250.765 fn TAPI_ERR:LINEERR_OPERATIONUNAVAIL

225250.765 tapic lineNegotiateAPIVersion(0x800003ff, 6, 0x10003, 0x20001, 0x202d260, 0x12c6cc)

225250.765 tapic lineGetDevCaps(0x800003ff, 6, 0x10004, 0, 0x203a458) call

225250.765 tapic lineGetDevCaps(0x800003ff, 6, 0x10004, 0, 0x203a458) => NO_ERROR (0)

225250.765 tapic lineGetIcon(6, 0, 0x202d268)

225250.781 ocxfn GetLineCount()

225250.781 ocxfn GetLineName(sLineId=6)

225250.781 tapic lineGetDevCaps(0x800003ff, 6, 0x10004, 0, 0x2420f0) call

225250.781 tapic lineGetDevCaps(0x800003ff, 6, 0x10004, 0, 0x2420f0) => NO_ERROR (0)

225250.781 ocxfn GetLineName(sLineId=5)

225250.781 tapic lineGetDevCaps(0x800003ff, 5, 0x10004, 0, 0x2420f0) call

225250.796 tapic lineGetDevCaps(0x800003ff, 5, 0x10004, 0, 0x2420f0) => NO_ERROR (0)

225250.796 ocxfn GetLineName(sLineId=4)

225250.796 tapic lineGetDevCaps(0x800003ff, 4, 0x10004, 0, 0x2420f0) call

225250.796 tapic lineGetDevCaps(0x800003ff, 4, 0x10004, 0, 0x2420f0) => NO_ERROR (0)

225250.796 ocxfn GetLineName(sLineId=3)

225250.796 tapic lineGetDevCaps(0x800003ff, 3, 0x10004, 0, 0x2420f0) call

225250.796 tapic lineGetDevCaps(0x800003ff, 3, 0x10004, 0, 0x2420f0) => NO_ERROR (0)

225250.796 ocxfn GetLineName(sLineId=2)

225250.796 tapic lineGetDevCaps(0x800003ff, 2, 0x10003, 0, 0x2420f0) call

225250.796 tapic lineGetDevCaps(0x800003ff, 2, 0x10003, 0, 0x2420f0) => NO_ERROR (0)

225250.796 ocxfn GetLineName(sLineId=1)

225250.796 tapic lineGetDevCaps(0x800003ff, 1, 0x10003, 0, 0x2420f0) call

225250.796 tapic lineGetDevCaps(0x800003ff, 1, 0x10003, 0, 0x2420f0) => NO_ERROR (0)

225250.796 ocxfn GetLineName(sLineId=0)

225250.796 tapic lineGetDevCaps(0x800003ff, 0, 0x10004, 0, 0x2420f0) call

225250.796 tapic lineGetDevCaps(0x800003ff, 0, 0x10004, 0, 0x2420f0) => NO_ERROR (0)

225250.921 ocxfn LineOpen(sLineId=6)

225250.921 tapic lineNegotiateAPIVersion(0x800003ff, 6, 0x10003, 0x20001, 0x202d260, 0x12dfe4)

225250.921 tapic lineGetDevCaps(0x800003ff, 6, 0x10004, 0, 0x205e008) call

225250.937 tapic lineGetDevCaps(0x800003ff, 6, 0x10004, 0, 0x205e008) => NO_ERROR (0)

225250.937 tapic lineGetIcon(6, 0, 0x202d268)

225250.937 tapic lineGetDevCaps(0x800003ff, 6, 0x10004, 0, 0x205e008) call

225250.937 tapic lineGetDevCaps(0x800003ff, 6, 0x10004, 0, 0x205e008) => NO_ERROR (0)

225250.937 tapic lineOpen(0x800003ff, 6, 0x202d25c, 0x10004, 0, 0x202d250, 0x4, LINEMEDIAMODE_INTERACTIVEVOICE | LINEMEDIAMODE_AUTOMATEDVOICE, 0)

225250.937 tapic lineGetID(0x10334, 0, 0, 0x1, 0x207eb90, wave/in) LINECALLSELECT_LINE hLineInfo

225250.937 tapic lineGetID(0x10334, 0, 0, 0x1, 0x207eb90, wave/in) => 0x80000042 LINEERR_NODEVICE

225250.937 fn TAPI_ERR:LINEERR_NODEVICE

225250.937 tapic lineGetID(0x10334, 0, 0, 0x1, 0x207eb90, wave/out) LINECALLSELECT_LINE hLineInfo

225250.937 tapic lineGetID(0x10334, 0, 0, 0x1, 0x207eb90, wave/out) => 0x80000042 LINEERR_NODEVICE

225250.937 fn TAPI_ERR:LINEERR_NODEVICE

225250.937 ocxfn GetLineName(sLineId=6)

225250.937 tapic lineGetDevCaps(0x800003ff, 6, 0x10004, 0, 0x205e008) call

225250.937 tapic lineGetDevCaps(0x800003ff, 6, 0x10004, 0, 0x205e008) => NO_ERROR (0)

225251.046 wavec waveInGetDevCaps(0x0, 0x12e048, 0x30) => 0

225251.046 wavec waveOutGetDevCaps(0x0, 0x12e014, 0x34) => 0

225251.046 wave IN:[Modem #3 Line Record v80.0 format=0x0, channels=0x1] OUT:[Modem #3 Line Playback v80.0 format=0x0, channels=0x1, support=0x0]

225251.046 ocxfn LineOpen(6, 0, 0, , )

225251.046 tapic lineGetID(0x10334, 0, 0, 0x1, 0x205f000, wave/in) LINECALLSELECT_LINE hLineInfo

225251.046 tapic lineGetID(0x10334, 0, 0, 0x1, 0x205f000, wave/in) => 0x80000042 LINEERR_NODEVICE

225251.046 fn TAPI_ERR:LINEERR_NODEVICE

225251.046 ocxfn LineClose(sLineId:6)

225251.046 tapic lineNegotiateAPIVersion(0x800003ff, 6, 0x10003, 0x20001, 0x202d260, 0x12ec04)

225251.046 tapic lineGetDevCaps(0x800003ff, 6, 0x10004, 0, 0x20602e8) call

225251.046 tapic lineGetDevCaps(0x800003ff, 6, 0x10004, 0, 0x20602e8) => NO_ERROR (0)

225251.046 tapic lineGetIcon(6, 0, 0x202d268)

225332.265 linec lineShutdown(0x800003ff) => 0x0

[SupportTeam]

Traces confirm that when the modem's TAPI driver is asked to provide information about the Wave driver that should be used for this modem then the modem's TAPI driver responds that there is Wave driver associated with the modem.

It does look like the TAPI/Wave drivers for this modem are not properly or fully installed.

 

You may want to try using the old version of VoiceGuide which does not use the TAPI/Wave drivers but controls the modem directly (like some of the other older style applications out there). See the bottom of this page: http://www.voiceguide.com/vgDownload.htm