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Outgoing Calls to mobile number using sip trunk

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WireShark log shows that no outgoing calls are working, regardless of whether they are made to an external number, or to a CUCM extension.

Outgoing calls to local CUCM extensions were working beforehand - as per this support forum thread.

What has changed that stopped outgoing calls to local extensions working?

Traces show that the calls are now made form a different extension: 782 instead of 751, so maybe some configuration issue on CUCM that is ignoring calls from 782 ?

Once you have outgoing calls to local extensions working again then you can try making calls to external numbers. Again, the Cisco Call Manager would be responsible for routing those calls correctly.

ws_outgoing_calls.png

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I would like to know is there any possibility to call the mobile number using .Net application?

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VoiceGuide APIs can be called using .NET's WCF protocol.

So you can load outgoing calls into VoiceGuide from a .NET application by calling the Dialer_OutDialQueAdd API function through WCF.

.NET application can also load calls using other approaches:

- Saving list of numbers to be called in an Out Dial File, which VoiceGuide reads in automatically.
- Adding dial entries directly into the VoiceGuide OutDial Database.

Please see:

https://www.voiceguide.com/vghelp/source/html/outbound-ivr-dialer-introduction.htm

https://www.voiceguide.com/vghelp/source/html/dial_vgdb_external_config.htm

https://www.voiceguide.com/vghelp/source/html/com_dialer_outdialqueadd.htm

 

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Need your help regarding  CUCM  Configuration for sip trunk because not able to call mobile number please provide any link or remotely support 

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Are the calls to local extensions working again now?

As mentioned previously:

Outgoing calls to local CUCM extensions were working beforehand - as per this support forum thread.

Once calls to local extensions work again then you can start working on getting calls to external mobiles working.

 

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Yes call to local extension is working but not working for mobiles.Any configuration is needed

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1 hour ago, SupportTeam said:

Outgoing calls to local CUCM extensions were working beforehand - as per this support forum thread.

this tread is related to transfer i will work on this once i get the license because two lines should be available for that but now i am working on outgoing call to mobile and international numbers for that any configuration needed in voice guide?

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The CUCM configuration needs to be looked to to see why CUCM is ringing the local extensions and connecting call, but not making connections when it is instructed to call an outside number instead.

CUCM logs may show you why CUCM is not making connections to outside numbers.

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ok but any support of CUCM from your end.Furthermore,I am just confirming there is no need of configuration in voice guide if using sip trunk for outgoing calls to local mobile and international mobile

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This support forum does not extend to debugging CUCM configuration and settings.

Outgoing call requests to all numbers are all made in same way by VoiceGuide. There is no separate configuration required in VoiceGuide to call different numbers.

For some reason your CUCM does not currently make the outgoing call when an external number is specified. You would need to see how CUCM handled the call request to see why CUCM did not proceed with placing that call.

If CUCM is responding to SIP INVITE then the reason for not progressing with call to external number could even be included in the response. Otherwise suggest looking at internal CUCM logs or having a closer look at all the CUCM configurations which would affect the placing of the external call.

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Calling on my mobile No using outbound IVR once i received a call i did not answer a call as i rejected a call but line status monitor still playing the script.If i answer the call then only it should start playing the script.

same problem after i answer the call and ended the call from my end but line status monitor still playing the script.Once i ended the line status monitor should hang up the call immediately.

LineStatusMonitor.PNG

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Sounds like you are able to now call external mobile numbers.

Most likely what is happening is that when you press "Reject" on your mobile phone the call is just transferred to your voicemail, not disconnected.

You can use WireShark to confirm whether the phone company actually disconnected the call or not. You would probably want to capture the traffic between your PBX (CallManager) and the phone company to confirm if any call state messaging is even sent by your phone company when you press "Reject" on your mobile phone.

 

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same problem after i answer the call and ended the call from my end but line status monitor still playing the script.Once i ended the line status monitor should hang up the call immediately.

When called person hangs up the call on a mobile phone then you would expect to receive advice that call was disconnected.

But if you dial out to a landline then many phone network will not advise that remote end hung up the call. The IVR script just needs to rely on timing out when awaiting response from called person and hang up.

Maybe your phone company does not send any messaging when the mobile phone that received the outgoing call hangs up. You would need to perform WireShark tracing on what messages are sent by your phone company when the remote person hangs up.

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