Complex Line Detection Logic

[Guest cargonet]

Dear Support Officer

 

We no have a request from customer that, they want slightly more complex login when the calling into the voice system.

 

before:

calling-> press 1 for function link to database, press 2-5 transfer call to extention -> if transfer failed, will fail back into the main menu.

 

after

calling-> press 1 .... 2-5 ... >

 

if the transfer failed, can anounce the line is busy, continue to hold or press to back main menu or press to end the call

 

especially a request on if the first transfer failed, can continue to another transfer (2nd try)

 

Kindly advice how this can be achieved.

 

Thanks so much

Kevin

[SupportTeam]

If a transfer fails then the "Transfer Call" module will take a 'fail' path.

 

The fail path can then point to a Play module that will play the "line is busy..." message, and then can move onto other modules (and another transfer attempt eventually).

 

Please see: http://www.voiceguide.com/vghelp/source/html/modxfer.htm

 

You should use a 'Monitored' or 'Announced' type of transfer (not 'Blind')