How To Send Fax?

[vkei]

i would like to know how a fax can be send via a D/480JCT-2T1 card

 

i put a phone message module in call flow to make the dialout then put a .tiff to fax , it can dial to the number but can't connect and send the fax , 3 fax machine are tested , same result

 

also try the call loader , same ,

 

is there any setting missed ?

 

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here are some log maybe useful

 

 

[removed]

 

 

 

Edited 05/14/2013 09:51 AM by SupportTeam
removed quoted log

[SupportTeam]

Can you please .ZIP up the entire ktTel trace file and .ZIP up the entire vgEngine trace file and post them as attachements.

 

Please do not post large amounts of traces directly into post text itself.

[vkei]

thanks for reply

 

sure, zip file

vg log 0514.zip

[SupportTeam]

ktTel trace shows that all the dxxx devices that are specified to be opened do not support fax.

 

From ktTel trace:

633 123000.241  1892   3       fx_open (dxxxB1C1) => -1, fax not supported on the primary voice device
662 123000.269  1892   5       fx_open (dxxxB1C2) => -1, fax not supported on the primary voice device
692 123000.299  1892   8       fx_open (dxxxB1C3) => -1, fax not supported on the primary voice device
721 123000.329  1892  11       fx_open (dxxxB1C4) => -1, fax not supported on the primary voice device
750 123000.356  1892  14       fx_open (dxxxB2C1) => -1, fax not supported on the primary voice device
779 123000.384  1892  17       fx_open (dxxxB2C2) => -1, fax not supported on the primary voice device
808 123000.414  1892  20       fx_open (dxxxB2C3) => -1, fax not supported on the primary voice device
837 123000.446  1892  23       fx_open (dxxxB2C4) => -1, fax not supported on the primary voice device
866 123000.477  1892  26       fx_open (dxxxB3C1) => -1, fax not supported on the primary voice device
895 123000.507  1892  29       fx_open (dxxxB3C2) => -1, fax not supported on the primary voice device
925 123000.537  1892  32       fx_open (dxxxB3C3) => -1, fax not supported on the primary voice device
954 123000.568  1892  35       fx_open (dxxxB3C4) => -1, fax not supported on the primary voice device
983 123000.598  1892  38       fx_open (dxxxB4C1) => -1, fax not supported on the primary voice device
012 123000.628  1892  41       fx_open (dxxxB4C2) => -1, fax not supported on the primary voice device
041 123000.658  1892  44       fx_open (dxxxB4C3) => -1, fax not supported on the primary voice device
070 123000.688  1892  47       fx_open (dxxxB4C4) => -1, fax not supported on the primary voice device
099 123000.718  1892  50       fx_open (dxxxB5C1) => -1, fax not supported on the primary voice device
128 123000.748  1892  53       fx_open (dxxxB5C2) => -1, fax not supported on the primary voice device
157 123000.778  1892  56       fx_open (dxxxB5C3) => -1, fax not supported on the primary voice device
187 123000.808  1892  59       fx_open (dxxxB5C4) => -1, fax not supported on the primary voice device
216 123000.839  1892  62       fx_open (dxxxB6C1) => -1, fax not supported on the primary voice device
245 123000.880  1892  65       fx_open (dxxxB6C2) => -1, fax not supported on the primary voice device

and this is why system cannot send fax. ktTel trace shows:

879 123007.670  2540   3 ev    GCEV_ALERTING crn=2800018 (ktTel_SR60vista v7.3.2, Nov  7 2012 23:53:41)

883 123007.672  2540   3 ev    GCEV_PROGRESSING crn=2800018

886 123011.643  2540   3 ev    GCEV_CONNECTED (ktTel_SR60vista v7.3.2, Nov  7 2012 23:53:41)

897 123011.665  1892   3 fn    Fax_Tx_Start(sFileList=C:\Users\Administrator\Desktop\TestFax.tif, sHdr2=, sOptions=)
898 123011.665  1892   3       Fax_Tx_Start(strSoundFile=[C:\Users\Administrator\Desktop\TestFax.tif], sHdr1_LocalId=[], sHdr1_User=[VoiceGuide], sHdr2=[], sOptions=[])
899 123011.665  1892           fax device not opened on this line. Aborting fax send.

What is the full part number of this card? Is it a PCI or PCI-Express?

 

You may want to contact the card supplier and ask them how to set the cards configuration so that it supports fax.

 

Right now when querying the first channel of each 'Board' device on the card, the card responds that each of the tested channels does NOT support fax:

 

from ktTel trace:

631 123000.213  1892           dxxxB1C1 : ft_e2p_brd_cfg: FT_CALLP FT_MF_TONE_DETECT FT_DPDft_play: FT_ADPCM FT_PCM FT_ALAW FT_ULAW FT_LINEAR FT_ITU_G_726 FT_ADSI FT_RAW64KBIT FT_DRT6KHZ FT_DRT8KHZ FT_DRT11KHZ FT_FSK_OH FT_MSGSM FT_RESRVD1ft_tone: FT_GTDENABLED FT_GTGENABLED FT_CADENCE_TONE : ft_play=0xd7ff, ft_record=0xdfff, ft_tone=0x7, ft_e2p_brd_cfg=0x26, ft_fax=0x0
661 123000.260  1892           dxxxB1C2 : ft_e2p_brd_cfg: FT_CALLP FT_MF_TONE_DETECT FT_DPDft_play: FT_ADPCM FT_PCM FT_ALAW FT_ULAW FT_LINEAR FT_ITU_G_726 FT_ADSI FT_RAW64KBIT FT_DRT6KHZ FT_DRT8KHZ FT_DRT11KHZ FT_FSK_OH FT_MSGSM FT_RESRVD1ft_tone: FT_GTDENABLED FT_GTGENABLED FT_CADENCE_TONE : ft_play=0xd7ff, ft_record=0xdfff, ft_tone=0x7, ft_e2p_brd_cfg=0x26, ft_fax=0x0
691 123000.291  1892           dxxxB1C3 : ft_e2p_brd_cfg: FT_CALLP FT_MF_TONE_DETECT FT_DPDft_play: FT_ADPCM FT_PCM FT_ALAW FT_ULAW FT_LINEAR FT_ITU_G_726 FT_ADSI FT_RAW64KBIT FT_DRT6KHZ FT_DRT8KHZ FT_DRT11KHZ FT_FSK_OH FT_MSGSM FT_RESRVD1ft_tone: FT_GTDENABLED FT_GTGENABLED FT_CADENCE_TONE : ft_play=0xd7ff, ft_record=0xdfff, ft_tone=0x7, ft_e2p_brd_cfg=0x26, ft_fax=0x0
720 123000.320  1892           dxxxB1C4 : ft_e2p_brd_cfg: FT_CALLP FT_MF_TONE_DETECT FT_DPDft_play: FT_ADPCM FT_PCM FT_ALAW FT_ULAW FT_LINEAR FT_ITU_G_726 FT_ADSI FT_RAW64KBIT FT_DRT6KHZ FT_DRT8KHZ FT_DRT11KHZ FT_FSK_OH FT_MSGSM FT_RESRVD1ft_tone: FT_GTDENABLED FT_GTGENABLED FT_CADENCE_TONE : ft_play=0xd7ff, ft_record=0xdfff, ft_tone=0x7, ft_e2p_brd_cfg=0x26, ft_fax=0x0
749 123000.348  1892           dxxxB2C1 : ft_e2p_brd_cfg: FT_CALLP FT_MF_TONE_DETECT FT_DPDft_play: FT_ADPCM FT_PCM FT_ALAW FT_ULAW FT_LINEAR FT_ITU_G_726 FT_ADSI FT_RAW64KBIT FT_DRT6KHZ FT_DRT8KHZ FT_DRT11KHZ FT_FSK_OH FT_MSGSM FT_RESRVD1ft_tone: FT_GTDENABLED FT_GTGENABLED FT_CADENCE_TONE : ft_play=0xd7ff, ft_record=0xdfff, ft_tone=0x7, ft_e2p_brd_cfg=0x26, ft_fax=0x0
778 123000.376  1892           dxxxB2C2 : ft_e2p_brd_cfg: FT_CALLP FT_MF_TONE_DETECT FT_DPDft_play: FT_ADPCM FT_PCM FT_ALAW FT_ULAW FT_LINEAR FT_ITU_G_726 FT_ADSI FT_RAW64KBIT FT_DRT6KHZ FT_DRT8KHZ FT_DRT11KHZ FT_FSK_OH FT_MSGSM FT_RESRVD1ft_tone: FT_GTDENABLED FT_GTGENABLED FT_CADENCE_TONE : ft_play=0xd7ff, ft_record=0xdfff, ft_tone=0x7, ft_e2p_brd_cfg=0x26, ft_fax=0x0
807 123000.406  1892           dxxxB2C3 : ft_e2p_brd_cfg: FT_CALLP FT_MF_TONE_DETECT FT_DPDft_play: FT_ADPCM FT_PCM FT_ALAW FT_ULAW FT_LINEAR FT_ITU_G_726 FT_ADSI FT_RAW64KBIT FT_DRT6KHZ FT_DRT8KHZ FT_DRT11KHZ FT_FSK_OH FT_MSGSM FT_RESRVD1ft_tone: FT_GTDENABLED FT_GTGENABLED FT_CADENCE_TONE : ft_play=0xd7ff, ft_record=0xdfff, ft_tone=0x7, ft_e2p_brd_cfg=0x26, ft_fax=0x0
836 123000.436  1892           dxxxB2C4 : ft_e2p_brd_cfg: FT_CALLP FT_MF_TONE_DETECT FT_DPDft_play: FT_ADPCM FT_PCM FT_ALAW FT_ULAW FT_LINEAR FT_ITU_G_726 FT_ADSI FT_RAW64KBIT FT_DRT6KHZ FT_DRT8KHZ FT_DRT11KHZ FT_FSK_OH FT_MSGSM FT_RESRVD1ft_tone: FT_GTDENABLED FT_GTGENABLED FT_CADENCE_TONE : ft_play=0xd7ff, ft_record=0xdfff, ft_tone=0x7, ft_e2p_brd_cfg=0x26, ft_fax=0x0
865 123000.467  1892           dxxxB3C1 : ft_e2p_brd_cfg: FT_CALLP FT_MF_TONE_DETECT FT_DPDft_play: FT_ADPCM FT_PCM FT_ALAW FT_ULAW FT_LINEAR FT_ITU_G_726 FT_ADSI FT_RAW64KBIT FT_DRT6KHZ FT_DRT8KHZ FT_DRT11KHZ FT_FSK_OH FT_MSGSM FT_RESRVD1ft_tone: FT_GTDENABLED FT_GTGENABLED FT_CADENCE_TONE : ft_play=0xd7ff, ft_record=0xdfff, ft_tone=0x7, ft_e2p_brd_cfg=0x26, ft_fax=0x0
894 123000.498  1892           dxxxB3C2 : ft_e2p_brd_cfg: FT_CALLP FT_MF_TONE_DETECT FT_DPDft_play: FT_ADPCM FT_PCM FT_ALAW FT_ULAW FT_LINEAR FT_ITU_G_726 FT_ADSI FT_RAW64KBIT FT_DRT6KHZ FT_DRT8KHZ FT_DRT11KHZ FT_FSK_OH FT_MSGSM FT_RESRVD1ft_tone: FT_GTDENABLED FT_GTGENABLED FT_CADENCE_TONE : ft_play=0xd7ff, ft_record=0xdfff, ft_tone=0x7, ft_e2p_brd_cfg=0x26, ft_fax=0x0
923 123000.527  1892           dxxxB3C3 : ft_e2p_brd_cfg: FT_CALLP FT_MF_TONE_DETECT FT_DPDft_play: FT_ADPCM FT_PCM FT_ALAW FT_ULAW FT_LINEAR FT_ITU_G_726 FT_ADSI FT_RAW64KBIT FT_DRT6KHZ FT_DRT8KHZ FT_DRT11KHZ FT_FSK_OH FT_MSGSM FT_RESRVD1ft_tone: FT_GTDENABLED FT_GTGENABLED FT_CADENCE_TONE : ft_play=0xd7ff, ft_record=0xdfff, ft_tone=0x7, ft_e2p_brd_cfg=0x26, ft_fax=0x0
953 123000.559  1892           dxxxB3C4 : ft_e2p_brd_cfg: FT_CALLP FT_MF_TONE_DETECT FT_DPDft_play: FT_ADPCM FT_PCM FT_ALAW FT_ULAW FT_LINEAR FT_ITU_G_726 FT_ADSI FT_RAW64KBIT FT_DRT6KHZ FT_DRT8KHZ FT_DRT11KHZ FT_FSK_OH FT_MSGSM FT_RESRVD1ft_tone: FT_GTDENABLED FT_GTGENABLED FT_CADENCE_TONE : ft_play=0xd7ff, ft_record=0xdfff, ft_tone=0x7, ft_e2p_brd_cfg=0x26, ft_fax=0x0
982 123000.588  1892           dxxxB4C1 : ft_e2p_brd_cfg: FT_CALLP FT_MF_TONE_DETECT FT_DPDft_play: FT_ADPCM FT_PCM FT_ALAW FT_ULAW FT_LINEAR FT_ITU_G_726 FT_ADSI FT_RAW64KBIT FT_DRT6KHZ FT_DRT8KHZ FT_DRT11KHZ FT_FSK_OH FT_MSGSM FT_RESRVD1ft_tone: FT_GTDENABLED FT_GTGENABLED FT_CADENCE_TONE : ft_play=0xd7ff, ft_record=0xdfff, ft_tone=0x7, ft_e2p_brd_cfg=0x26, ft_fax=0x0
011 123000.619  1892           dxxxB4C2 : ft_e2p_brd_cfg: FT_CALLP FT_MF_TONE_DETECT FT_DPDft_play: FT_ADPCM FT_PCM FT_ALAW FT_ULAW FT_LINEAR FT_ITU_G_726 FT_ADSI FT_RAW64KBIT FT_DRT6KHZ FT_DRT8KHZ FT_DRT11KHZ FT_FSK_OH FT_MSGSM FT_RESRVD1ft_tone: FT_GTDENABLED FT_GTGENABLED FT_CADENCE_TONE : ft_play=0xd7ff, ft_record=0xdfff, ft_tone=0x7, ft_e2p_brd_cfg=0x26, ft_fax=0x0
040 123000.650  1892           dxxxB4C3 : ft_e2p_brd_cfg: FT_CALLP FT_MF_TONE_DETECT FT_DPDft_play: FT_ADPCM FT_PCM FT_ALAW FT_ULAW FT_LINEAR FT_ITU_G_726 FT_ADSI FT_RAW64KBIT FT_DRT6KHZ FT_DRT8KHZ FT_DRT11KHZ FT_FSK_OH FT_MSGSM FT_RESRVD1ft_tone: FT_GTDENABLED FT_GTGENABLED FT_CADENCE_TONE : ft_play=0xd7ff, ft_record=0xdfff, ft_tone=0x7, ft_e2p_brd_cfg=0x26, ft_fax=0x0
069 123000.679  1892           dxxxB4C4 : ft_e2p_brd_cfg: FT_CALLP FT_MF_TONE_DETECT FT_DPDft_play: FT_ADPCM FT_PCM FT_ALAW FT_ULAW FT_LINEAR FT_ITU_G_726 FT_ADSI FT_RAW64KBIT FT_DRT6KHZ FT_DRT8KHZ FT_DRT11KHZ FT_FSK_OH FT_MSGSM FT_RESRVD1ft_tone: FT_GTDENABLED FT_GTGENABLED FT_CADENCE_TONE : ft_play=0xd7ff, ft_record=0xdfff, ft_tone=0x7, ft_e2p_brd_cfg=0x26, ft_fax=0x0
098 123000.708  1892           dxxxB5C1 : ft_e2p_brd_cfg: FT_CALLP FT_MF_TONE_DETECT FT_DPDft_play: FT_ADPCM FT_PCM FT_ALAW FT_ULAW FT_LINEAR FT_ITU_G_726 FT_ADSI FT_RAW64KBIT FT_DRT6KHZ FT_DRT8KHZ FT_DRT11KHZ FT_FSK_OH FT_MSGSM FT_RESRVD1ft_tone: FT_GTDENABLED FT_GTGENABLED FT_CADENCE_TONE : ft_play=0xd7ff, ft_record=0xdfff, ft_tone=0x7, ft_e2p_brd_cfg=0x26, ft_fax=0x0
127 123000.739  1892           dxxxB5C2 : ft_e2p_brd_cfg: FT_CALLP FT_MF_TONE_DETECT FT_DPDft_play: FT_ADPCM FT_PCM FT_ALAW FT_ULAW FT_LINEAR FT_ITU_G_726 FT_ADSI FT_RAW64KBIT FT_DRT6KHZ FT_DRT8KHZ FT_DRT11KHZ FT_FSK_OH FT_MSGSM FT_RESRVD1ft_tone: FT_GTDENABLED FT_GTGENABLED FT_CADENCE_TONE : ft_play=0xd7ff, ft_record=0xdfff, ft_tone=0x7, ft_e2p_brd_cfg=0x26, ft_fax=0x0
156 123000.768  1892           dxxxB5C3 : ft_e2p_brd_cfg: FT_CALLP FT_MF_TONE_DETECT FT_DPDft_play: FT_ADPCM FT_PCM FT_ALAW FT_ULAW FT_LINEAR FT_ITU_G_726 FT_ADSI FT_RAW64KBIT FT_DRT6KHZ FT_DRT8KHZ FT_DRT11KHZ FT_FSK_OH FT_MSGSM FT_RESRVD1ft_tone: FT_GTDENABLED FT_GTGENABLED FT_CADENCE_TONE : ft_play=0xd7ff, ft_record=0xdfff, ft_tone=0x7, ft_e2p_brd_cfg=0x26, ft_fax=0x0
186 123000.799  1892           dxxxB5C4 : ft_e2p_brd_cfg: FT_CALLP FT_MF_TONE_DETECT FT_DPDft_play: FT_ADPCM FT_PCM FT_ALAW FT_ULAW FT_LINEAR FT_ITU_G_726 FT_ADSI FT_RAW64KBIT FT_DRT6KHZ FT_DRT8KHZ FT_DRT11KHZ FT_FSK_OH FT_MSGSM FT_RESRVD1ft_tone: FT_GTDENABLED FT_GTGENABLED FT_CADENCE_TONE : ft_play=0xd7ff, ft_record=0xdfff, ft_tone=0x7, ft_e2p_brd_cfg=0x26, ft_fax=0x0
215 123000.828  1892           dxxxB6C1 : ft_e2p_brd_cfg: FT_CALLP FT_MF_TONE_DETECT FT_DPDft_play: FT_ADPCM FT_PCM FT_ALAW FT_ULAW FT_LINEAR FT_ITU_G_726 FT_ADSI FT_RAW64KBIT FT_DRT6KHZ FT_DRT8KHZ FT_DRT11KHZ FT_FSK_OH FT_MSGSM FT_RESRVD1ft_tone: FT_GTDENABLED FT_GTGENABLED FT_CADENCE_TONE : ft_play=0xd7ff, ft_record=0xdfff, ft_tone=0x7, ft_e2p_brd_cfg=0x26, ft_fax=0x0
244 123000.872  1892           dxxxB6C2 : ft_e2p_brd_cfg: FT_CALLP FT_MF_TONE_DETECT FT_DPDft_play: FT_ADPCM FT_PCM FT_ALAW FT_ULAW FT_LINEAR FT_ITU_G_726 FT_ADSI FT_RAW64KBIT FT_DRT6KHZ FT_DRT8KHZ FT_DRT11KHZ FT_FSK_OH FT_MSGSM FT_RESRVD1ft_tone: FT_GTDENABLED FT_GTGENABLED FT_CADENCE_TONE : ft_play=0xd7ff, ft_record=0xdfff, ft_tone=0x7, ft_e2p_brd_cfg=0x26, ft_fax=0x0
273 123000.900  1892           dxxxB6C3 : ft_e2p_brd_cfg: FT_CALLP FT_MF_TONE_DETECT FT_DPDft_play: FT_ADPCM FT_PCM FT_ALAW FT_ULAW FT_LINEAR FT_ITU_G_726 FT_ADSI FT_RAW64KBIT FT_DRT6KHZ FT_DRT8KHZ FT_DRT11KHZ FT_FSK_OH FT_MSGSM FT_RESRVD1ft_tone: FT_GTDENABLED FT_GTGENABLED FT_CADENCE_TONE : ft_play=0xd7ff, ft_record=0xdfff, ft_tone=0x7, ft_e2p_brd_cfg=0x26, ft_fax=0x0

There may be a setting required that will enable fax functionality. The card provider should be able to advise what that setting is for the card they provided.

 

Most likely only some of the channels will support fax - so you may need to ensure that any outgoing fax calls are only made on those channels (this is easily set when loading calls in VoiceGuide)

[SupportTeam]

If your card provider advises that the card that was supplied does not support fax when running ISDN, then a quick workaround may be to add a D/41JCT card to the system (linking both cards with CT-Bus cable) and specify that 4 of the dti channels on the D/480JCT use the 4 dxxx resources on the D/41JCT. (each of the dxxx resources on the D/41JCT supports fax and voice)

[SupportTeam]

Since this is a 'Dual Span' card then it may be possible to set the dxxx devices on the second span to have fax enabled.

 

In Dialogic Configuration Manager, on tab Misc, set FirmwareFile2 to be: spfax.fwl

 

This will prevent you from using the second span for an ISDN trunk, but will give you access to some fax resources (most lilkely either 4 or 8) without adding any more cards.

 

To find out which resource have the fax enabled after the change it is best to look at the "ft_fax=" report in ktTel trace after Dialogic service (and VoiceGuide service) restart after the firmware change is made.

[vkei]

Thanks

it is PCI

i found a label showing the model is D/480JCT1T1W

my DCM detected it as D/480JCT-2T1 #0 in slot 5/2

 

the card has only 1 T1 port , i think the 2T1 is just name of a series ? not really sure

 

the only setting i make at the DCM is Interface > ISDNProtocol set to NI2 and ISDNProtocol2 set to None

 

i find this information "Dialogic JCT series Media Boards configured to use the spfax.fwl firmware will have from 2 to 8 fax resource channels enabled."

 

should i set the FirmwareFile or FirmwareFile2 to spfax.fwl in DCM ? it is now set to "default"

[SupportTeam]

should i set the FirmwareFile or FirmwareFile2 to spfax.fwl in DCM ?

 

FirmwareFile2

 

 

FirmwareFile should be left as 'default'

[SupportTeam]

We have set up a D600JCT-1E1 (DCM does report it as D/600JCT-2E1) that we have in our testing lab to use ISDN on its E1 trunk, and set FirmwareFile2 to spfax.fwl (FirmwareFile was left as 'default').

 

ktTel trace showed that, on that card, 16 of the dxxx resources on the second span now were fax enabled (dxxxB9C1 to dxxxB12C4)

 

You can edit the Config.xml to set which dxxx resources are to be used by VoiceGuide when opening the channel.

 

In ktTel trace, when fax is enabled on a dxxx resource on a JCT card, you will see these tags on the line that reports dxxx features present (ft_e2p_brd_cfg report line)

 

FT_FAX_EXT_TBL

ft_fax=0x30

[vkei]

after the FirmwareFile2 set , it reported B9C1 to B12C4 has ft_fax=0x30 (no FT_FAX_EXT_TBL found)

 

i changed the 23th channel from B6C3 to B9C1 in conf file

 

<Device_Voice>dxxxB9C1</Device_Voice>

<Device_Network>dtiB1T23</Device_Network>

<Protocol>ISDN</Protocol>

<RingsBeforeAnswer>0</RingsBeforeAnswer>

<Script>C:\sp.vgs</Script>

<CallerId></CallerId>

<AllowDialOut>1</AllowDialOut> <--the only channel allowed

 

i can now fax with the call loader...

 

 

but i am getting a new error when try to use Phone Message module to create fax on demand

 

 

619 114508.565 1092 68 fn Fax_Tx_Start(sFileList=, sHdr2=, sOptions=)

620 114508.565 1092 68 Fax_Tx_Start(strSoundFile=[], sHdr1_LocalId=[], sHdr1_User=[VoiceGuide], sHdr2=[], sOptions=[])

621 114508.565 1092 68 fax Fax_Tx_Start_Now begin

622 114508.565 1092 68 fax Clean_iottFax_chain

623 114508.565 1092 fax no files queued to send.

624 114508.565 1092 68 r Dialogic TFX_FAXSEND_ERROR 0 (0 0 0 ERROR no files queued to send )

 

in the .vgs file uploaded , "fax2" can send fax while "fax" can't ,my guess is, it dunno what to do when fax tone is detected ?

13.vgs

[SupportTeam]

Could you please .ZIP up and post the vgEngine trace that captures the call. Alos please .ZIP up and post the ktTel trace.

[vkei]

i tested many times , here should include the calls ,

 

thanks

Archive.zip

[SupportTeam]

Looks like there was a bug in sending faxes from "Send Message" module - which we are now fixing.

 

As a workaround for now please see attached scripts.

 

13.vgs now specifies that a script is started upon call answer (JustSendFax.vgs), and sets a $RV that specifies the filename to fax.

 

JustSendFax.vgs when ran sends the fax that is specified in the $RV

 

Please let us know if you have any questions.

 

 

Please also see: http://www.voiceguide.com/vghelp/source/html/diallistinto.htm section: "Out Dial Input file - VoiceGuide v7". Using that XML file gives you better control over outgoing call. including:

 

 

sOnAnswerFax

Fax to send. This can be a .PDF or a .TIFF file. Note that when this field is specified VoiceGuide will start playing the Fax Calling Tone immediately after the number is dialed. The OnAnswerLive and OnAnswerMachine will be ignored as only a fax send will be attempted during the call.

 

13.vgs

JustSendFax.vgs