JVANHENGEL Report post Posted 12/17/2003 06:39 PM 1. We have the VoiceMail boxes forward all messages to email boxes. Some of our staff requested we send it to there personal email (yahoo, msn) rather than their local (xxxx@strasser-hardware.com). The email is properly forwarded to local email but the outside email is not going. the es log shows: This one worked 093444.59 0 eng prog start 09:34:44 17 Dec 093444.70 0 que found 1/7 093444.75 0 smtp Status Connecting to SMTP Server (10.0.0.2)... 093445.04 0 smtp Status Initializing Communications... 093450.06 0 smtp Status Login Not Supported by Host, Continuing... 093450.06 0 eng smtp send start To:jvh@strasser-hardware.com, Cc:, Bcc: 093450.06 0 smtp Status Sending Sender Information... 093450.08 0 smtp Status Sending Recipient Information... 093450.11 0 smtp Status Sending Message... 093450.14 0 smtp Status Sending Attachment, 18_1217093427_1_5__.wav... 093450.15 0 smtp Progress 4% 093450.16 0 smtp Progress 7% 093450.39 0 smtp Progress 100% 093451.02 0 smtp Progress 100% 093451.02 0 smtp Status Transmission Complete... 093451.02 0 smtp SendSuccesful 093451.02 0 que delete ID=33 093451.02 0 eng smtp send end 093451.02 0 smtp Status Closing Connection... 093451.04 0 eng send attempt 1 result = success 093451.13 0 eng prog end 09:34:51 17 Dec This one Didn't 095820.77 0 eng prog start 09:58:20 17 Dec 095820.89 0 que found 1/7 095820.98 0 smtp Status Connecting to SMTP Server (10.0.0.2)... 095831.28 0 smtp SendFailed Timeout occurred: The SMTP Host did not respond to the request 095831.28 0 smtp Status Closing Connection... 095831.31 0 eng send attempt 1 result = fail 095831.31 0 SendEmailMapi 2 095831.31 0 SendEmailMapi about to send to j-vanhengel@comcast.net 095831.54 0 SendEmailMapi returned 095831.54 0 eng send attempt 2 result = MAPI_E_LOGIN_FAILURE 095831.65 0 eng prog end 09:58:31 17 Dec Running Outlook 2000 from that machine works correctly. Since starting this message I have resolved the problem, but will post this for others. It appears that from inside the network our Exchange server doesn't want Authentication and password. See Green Line. With the User and Pass it will still send to inter addresses but not to outside email address. Removing the login and pass from the email tab in Voicemail corrected the problem. 2. I would like to change the email appearance from: Voicemail received Wrom: ADRZFSQHYUCDDJBLVLMHAALPTCXL Voicemail box: 18 to: Voicemail received Wrom: YRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZA FXIS Voicemail box: 18 Bob Jones I believe this can be changed in the VmEmailForwardBody.txt by changeing it to: Voicemail received Wrom: HJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXU LSZLKBRNVWWCUFPEGAUTFJMVRES Voicemail box: $RV[VmbId] <-- This I am not sure about what the variable name is?? $RV[VmbName]?? Side note: this forum has a setting to remember you and autologin but it doesn't work for me. This feature work for me on other forums. The size atribute also does not seem to work in creating messages. Thanks Share this post Link to post
SupportTeam Report post Posted 12/17/2003 09:19 PM $RV[VmbId] Should store the ID of the voicemail box - eg: 0001 The voicemail system right now does not define a Result Variable which stores the Name or Description of the Voicemail box, but you could add these into the scripts - you may use the COM function Vm_VmbConfig_Get to retrieve the information form the current Voicemail config and then just create a Result Variable which you will then be able to use in the VmEmailForwardBody.txt file.. (Best to create this variable just before starting recording of a the voicemail message). It appears that from inside the network our Exchange server doesn't want Authentication and password. Connecting to SMTP server is done before SMTP server is informed of that email address the email is to be sent to. The trace provided shows that when the problem occurred the SMTP server did not respond: 095831.28 0 smtp SendFailed Timeout occurred: The SMTP Host did not respond to the requestVoiceGuide will attempt to resend email if both SMTPs do not respond - I believe 5 further attempts are made - and time between retries is progressively longer. Any emails which are not sent after all retries are exhausted are still stored in the EmailQue.mdb database, and retries can be re-initiated by just changing the 'retries left' column... Side note: this forum has a setting to remember you and autologin but it doesn't work for me. This feature work for me on other forums. We are able to auto-logon and tested with sample 'normal' users. Tests done with IE6 and IE6 is set to a pretty high security level (but it allows cookies)... Which browser are you using? The size atribute also does not seem to work in creating messages. You may make some lettersbigger, but whether they are smaller would depend on your (IE) browser's View->Text Size setting. Share this post Link to post
