Vg Do Not Play Moh In Transfer Module

[invoso.com]

Again problem with playing prompts and (or) MoH in new versions of VG.

 

 

declaring MoH:

 

144027.937 6 53 18 state [declare_moh] Evaluate ["komunikaty\ring_multiple.wav"]

144027.937 6 53 18 eval [Cstr("komunikaty\ring_multiple.wav")]

144027.937 6 53 18 eval InvokeMember Eval returned

144027.937 6 53 18 d added declare_moh_Input | "komunikaty\ring_multiple.wav"

144027.937 6 53 18 d added declare_moh | komunikaty\ring_multiple.wav

144027.937 6 53 18 creating new (non-global) rv : moh

144027.937 6 53 18 d added moh | komunikaty\ring_multiple.wav

144027.937 6 53 18 Eval Expr result:[komunikaty\ring_multiple.wav] stored in RV[moh]

 

In Transfer module I set

144028.437 6 53 18 moh file [$RV[moh]]

 

but VG not played MOH and vgEngine shows:

144028.437 6 53 18 moh not played as bDoNotStopMOH set and lPlayId=99

 

 

In other (working) case:

 

143253.062 6 11 4 moh file [$RV[moh]]

143253.062 6 11 4 FindSoundFile start [$RV[moh]]

143253.062 6 11 4 rv replace start [$RV[moh]]

143253.062 6 11 4 rv replace end [komunikaty\ring_multiple.wav]

143253.062 6 11 4 moh play start [5] : $RV[moh]

143253.062 6 11 4 FindSoundFile start [C:\Program Files\VoiceGuide\Scripts\manager\komunikaty\ring_multiple.wav]

143253.062 6 11 4 t timer clear (force=False)

143253.062 6 11 4 q tel add cmd_PlayStart 275718 ,C:\Program Files\VoiceGuide\Scripts\manager\komunikaty\ring_multiple.wav []

143253.062 6 11 4 play start ok, playId=275718

143253.062 6 11 4 t timer set 30 sec : EV_TIMEOUT_GOTOMODULE

143253.062 6 11 4 sRvOutboundLeg=, strDialoutOptions=<CallerId>xxxxxxxxx</CallerId>

[SupportTeam]

Looks like you are using the special "DoNotStopMOH" flag

 

We would need to see the vgEngine trace capturing this entire call, not just the excerpt.

 

Please .ZIP up the trace and post it here and we can advise what is happening on the call.