vgnewb1 Report post Posted 12/11/2012 08:55 PM Is there a general reference to trace VG logs? Many times, I end up searching through a call log without much clarity of the events. I've found a decent reference source, http://www.dialogic.com/~/media/manuals/docs/globalcall_api_v5.pdf, but am looking for a comprehensive resource. Share this post Link to post
SupportTeam Report post Posted 12/11/2012 09:05 PM There is no published reference for the generated debug/trace files, but if you have any specific questions about them we can answer them here. Share this post Link to post
vgnewb1 Report post Posted 12/12/2012 07:16 PM On occasions, some customers complain that key press "1" does not register as a response, and that the message continues playing. I was unable to reproduce the same, but would like to know what's going on. The block that allows the recipient to press "1" or "2" is here: 170345.657 6 49 17 FindNextVgmTitleInPathList: next module title is=[confirmResched] 170345.657 6 49 17 t timer clear (force=False) 170345.657 6 49 17 RunModule start Play, [confirmResched], iModuleIdx=580, previous: vgm=585, vgs=34:34 170345.657 6 49 17 [confirmResched] VGMTYPE_PLAY run start 170345.657 6 49 17 CheckForAnyPlayActionsAndSetkeysIfNecessary no PlayActions, vgmidx=580, strPaths=on {1} goto [confirm] on {2} goto [resched] on {3} goto [appDateTime] on {timeout 5} goto [noresponse] 170345.657 6 49 17 PrepareAndPlayWavAndTts start iModuleIdx=580, iPlayFileIdx=1, bMakeTtsFile=True, sSoundFileIs= 170345.657 6 49 17 PrepareAndPlayWavAndTTS sPlayFile=C:\voiceguide\Sounds\Default2\English\default_humanENConfirmResched.wav 170345.657 6 49 17 state [confirmResched] Playing wav (C:\voiceguide\Sounds\Default2\English\default_humanENConfirmResched.wav) 170345.658 6 49 17 t timer clear (force=False) 170345.658 6 49 17 qTel add cmd_PlayStart [0,0,0,0,0][||||] 170345.658 6 49 17 play start ok, playId=213135 170354.655 6 49 17 qScr run evScriptEvent sCode=[FAX] iActionID=0, crn=284004c[1016|0|0|0|0][DE_TONEON|FAX||||] 170354.655 6 49 17 scriptevent FAX 1016|0|0 DE_TONEON|FAX| 170354.655 6 49 17 LsPlayMsg EV_UNKNOWN_134,FAX 170354.655 6 49 17 path {FAX} not found 170354.655 6 49 17 qScr run evScriptEvent sCode=[TDX_CST] iActionID=0, crn=284004c[1016|0|0|0|0][DE_TONEON|FAX||||] 170354.655 6 49 17 scriptevent TDX_CST 1016|0|0 DE_TONEON|FAX| 170354.655 6 49 17 LsPlayMsg EV_UNKNOWN_134,TDX_CST 170354.655 6 49 17 path {TDX_CST} not found 170356.614 6 49 17 qScr run evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0[213135|0|0|0|0][|||||] 170356.614 6 49 17 scriptevent EV_PLAY_FINISHED 213135|0|0 || 170356.614 6 49 17 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 170356.614 6 49 17 path {EV_PLAY_FINISHED} not found 170356.614 6 49 17 iCurrReplayCount=0, iMaxReplayCount=1 170356.614 6 49 17 t timer set 3 sec : EV_TIMEOUT_REPLAYMSG 170359.526 6 49 17 qScr run evScriptEvent sCode=[EV_TIMEOUT_REPLAYMSG] iActionID=0, crn=0[0|0|0|0|0][|||||] 170359.526 6 49 17 scriptevent EV_TIMEOUT_REPLAYMSG 0|0|0 || 170359.526 6 49 17 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG,EV_TIMEOUT_REPLAYMSG, [ ], [ ], [] 170359.526 6 49 17 path {EV_TIMEOUT_REPLAYMSG} not found 170359.526 6 49 17 PrepareAndPlayWavAndTts start iModuleIdx=580, iPlayFileIdx=1, bMakeTtsFile=False, sSoundFileIs= 170359.526 6 49 17 PrepareAndPlayWavAndTTS sPlayFile=C:\voiceguide\Sounds\Default2\English\default_humanENConfirmResched.wav 170359.526 6 49 17 state [confirmResched] Playing wav (C:\voiceguide\Sounds\Default2\English\default_humanENConfirmResched.wav) 170359.527 6 49 17 t timer clear (force=False) 170359.527 6 49 17 qTel add cmd_PlayStart [0,0,0,0,0][||||] 170359.527 6 49 17 play start ok, playId=227004 170410.458 6 49 17 qScr run evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0[227004|0|0|0|0][|||||] 170410.458 6 49 17 scriptevent EV_PLAY_FINISHED 227004|0|0 || 170410.458 6 49 17 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 170410.458 6 49 17 path {EV_PLAY_FINISHED} not found 170410.458 6 49 17 iCurrReplayCount=1, iMaxReplayCount=1 170410.458 6 49 17 t timer set 10 sec : EV_TIMEOUT_HANGUP 170410.458 6 49 17 t timer set 5 sec : EV_TIMEOUT_GOTOMODULE 170415.641 6 49 17 qScr run evScriptEvent sCode=[EV_TIMEOUT_GOTOMODULE] iActionID=0, crn=0[0|0|0|0|0][|||||] 170415.641 6 49 17 scriptevent EV_TIMEOUT_GOTOMODULE 0|0|0 || 170415.641 6 49 17 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE, [ ], [ ], [] 170415.641 6 49 17 path {EV_TIMEOUT_GOTOMODULE} not found 170415.641 6 49 17 FindNextVgmTitleInPathList: next module title is=[noresponse] 170415.641 6 49 17 t timer clear (force=False) 170415.641 6 49 17 RunModule start Run VB Script, [noresponse], iModuleIdx=599, previous: vgm=580, vgs=34:34 170415.641 6 49 17 state [noresponse] type: Script_VBScript, iRunWait=0 170415.641 6 49 17 rv replace start The complete log is here: 170256.135 6 49 17 state Dialing (auto) ########## 170256.135 6 49 17 t timer set 100 sec : EV_TIMEOUT_MAKECALL_NORESPONSE 170256.135 6 49 17 Issue_MakeCall begin 170256.135 6 49 17 ls set Dialing (scriptstate=LS_WAITAFTERDIALINGOUT) 170256.135 6 d added OutDial_Result | NOTCONTACTED | ( 4f 75 74 44 69 61 6c 5f 52 65 73 75 6c 74 | 4e 4f 54 43 4f 4e 54 41 43 54 45 44 | 29) id=49 170256.135 6 49 17 ktTel_MakeCall_Enqueue([##########],DX_PAMDOPTEN, 100,0,0,##########,<CallerId>##########</CallerId>) call 170256.135 6 49 17 qTel add cmd_MakeCall [0,0,100,0,0][##########|<CallerId>##########</CallerId>|##########|DX_PAMDOPTEN|] 170256.135 7 49 17 qTel run cmd_MakeCall 170256.140 7 49 17 ev generic: ktTel_Completion 10000 0,Completion_MakeCall, crn=284004c, 42205260,0,0,##########,<CallerId>##########</CallerId>,<result>ok</result><crn>42205260</crn> 170256.140 7 49 17 qScr add evktTelCompletion 0 Completion_MakeCall 170256.140 6 49 17 qScr run evktTelCompletion sCode=[Completion_MakeCall] iActionID=0, crn=0[42205260|0|0|0|0][##########|<CallerId>##########</CallerId>|<result>ok</result><crn>42205260</crn>|||] 170256.140 6 49 17 OnCompletion_ktTel_MakeCall sRet=[<result>ok</result><crn>42205260</crn>] 170256.141 6 49 17 ScriptWorkingMode set Running_Dialing, (called from OnCompletion_ktTel_MakeCall) 170256.141 6 49 17 state Dialing ##########... 170256.141 6 d added 42205260 | vgEngine.GlobalStuff+| ( 34 32 32 30 35 32 36 30 | 76 67 45 6e 67 69 6e 65 2e 47 6c 6f 62 61 6c 53 74 75 66 66 2b 07 | 22) 170256.141 6 49 17 Set_hCall crn=284004c, called from OnCompletion_ktTel_MakeCall 170256.151 6 49 17 qScr run evCallState sCode=[GCEV_DIALING] iActionID=0, crn=284004c[16|0|16|0|0][|||||] 170256.151 6 49 17 LineEvCallState crn=284004c event=2|GCEV_DIALING iCallState=16calldirection=0 gcCallState=16 [||] 170256.151 6 49 17 LineEvCallState eLineStateThisEvent=Dialing 170256.151 6 49 17 LineEvCallState ScriptState=LS_WAITAFTERDIALINGOUT 170256.151 6 49 17 ls set Dialing (scriptstate=LS_WAITAFTERDIALINGOUT) 170256.151 6 49 17 yLineStateAppPov: Dialing crn=284004c,ev=2,GCEV_DIALING,0, sParam1= 170256.151 6 49 17 LineEvCallState LINECALLSTATE_DIALING begin 170315.999 6 49 17 qScr run evCallState sCode=[GCEV_CONNECTED] iActionID=0, crn=284004c[256|2|4|0|0][|||||] 170315.999 6 49 17 LineEvCallState crn=284004c event=2|GCEV_CONNECTED iCallState=256calldirection=2 gcCallState=4 [||] 170316.000 6 49 17 LineEvCallState eLineStateThisEvent=Connected 170316.000 6 49 17 LineEvCallState ScriptState=LS_WAITAFTERDIALINGOUT 170316.000 6 49 17 ls set Connected (scriptstate=LS_WAITAFTERDIALINGOUT) 170316.000 6 49 17 yLineStateAppPov: Connected crn=284004c,ev=2,GCEV_CONNECTED,2, sParam1= 170316.000 6 49 17 LineEvCallState LINECALLSTATE_CONNECTED begin 170316.000 6 49 17 Set_hCall crn=284004c, called from LINECALLSTATE_CONNECTED 170316.000 6 49 17 LineEvCallState_Connected_OutBound crn=284004c, WorkingModeScript=Running_Dialing 170316.000 6 49 17 CDRCallOutcomeSet setting IvrDevState dateThisCallAnswerTime 170316.000 6 d updtd OutDial_Result | ANSWERED | ( 4f 75 74 44 69 61 6c 5f 52 65 73 75 6c 74 | 41 4e 53 57 45 52 45 44 | 29) id=49 170316.000 6 49 17 ScriptWorkingMode set Running_Normal, (called from LineEvCallState_Connected_OutBound) 170316.000 6 49 17 dial wait as LineState().sCallProgressOption=[DX_PAMDOPTEN] 170316.000 6 49 17 state Dialing ##########..., doing answer detection... (DX_PAMDOPTEN) 170316.001 6 49 17 CDRCallOutcomeSet setting CallData.dateCallAnswerTime 170316.001 6 d updtd OutDial_Result | ANSWERED_UNDETERMINED | ( 4f 75 74 44 69 61 6c 5f 52 65 73 75 6c 74 | 41 4e 53 57 45 52 45 44 5f 55 4e 44 45 54 45 52 4d 49 4e 45 44 | 29) id=49 170317.841 6 49 17 qScr run evScriptEvent sCode=[CON_PVD] iActionID=0, crn=284004c[10|3|0|0|0][CR_CNCT|CON_PVD||||] 170317.841 6 49 17 scriptevent CON_PVD 10|3|0 CR_CNCT|CON_PVD| 170317.841 6 49 17 LsWaitAfterDialingOut : 133,284004c,CON_PVD,10,3,0,CR_CNCT,CON_PVD, 170317.841 20 49 17 qScr add evScriptEvent 133 TDX_CALLP 170317.841 6 49 17 qScr run evScriptEvent sCode=[TDX_CALLP] iActionID=0, crn=284004c[10|3|0|0|0][CR_CNCT|CON_PVD||||] 170317.841 6 49 17 scriptevent TDX_CALLP 10|3|0 CR_CNCT|CON_PVD| 170317.841 6 49 17 LsWaitAfterDialingOut : 133,284004c,TDX_CALLP,10,3,0,CR_CNCT,CON_PVD, 170317.841 6 49 17 ScriptWorkingMode set Running_Normal, (called from CR_CNCT on outbound call) 170317.841 6 49 17 CDRCallOutcomeSet setting CallData.dateCallAnswerTime 170317.842 6 d updtd OutDial_Result | ANSWERED_HUMAN | ( 4f 75 74 44 69 61 6c 5f 52 65 73 75 6c 74 | 41 4e 53 57 45 52 45 44 5f 48 55 4d 41 4e | 29) id=49 170317.842 6 49 17 rv add [$RV_STARTTIME]{2012-12-07 17:03:17} 170317.842 6 d added $RV_STARTTIME | 2012-12-07 17:03:17 | ( 24 52 56 5f 53 54 41 52 54 54 49 4d 45 | 32 30 31 32 2d 31 32 2d 30 37 20 31 37 3a 30 33 3a 31 37 | 25) id=49 170317.842 6 d added $RV_STARTTIME | 2012-12-07 17:03:17 | ( 24 52 56 5f 53 54 41 52 54 54 49 4d 45 | 32 30 31 32 2d 31 32 2d 30 37 20 31 37 3a 30 33 3a 31 37 | 30) id=49 170317.842 6 49 17 rv add [$RV_DEVICEID]{49} 170317.842 6 d added $RV_DEVICEID | 49 | ( 24 52 56 5f 44 45 56 49 43 45 49 44 | 34 39 | 26) id=49 170317.842 6 d added $RV_DEVICEID | 49 | ( 24 52 56 5f 44 45 56 49 43 45 49 44 | 34 39 | 31) id=49 170317.842 6 49 17 rv add [DlgcVoice]{dxxxB5C1} 170317.842 6 d added DlgcVoice | dxxxB5C1 | ( 44 6c 67 63 56 6f 69 63 65 | 64 78 78 78 42 35 43 31 | 27) id=49 170317.842 6 d added DlgcVoice | dxxxB5C1 | ( 44 6c 67 63 56 6f 69 63 65 | 64 78 78 78 42 35 43 31 | 32) id=49 170317.843 6 49 17 rv add [DlgcNetwork]{dtiB1T17} 170317.843 6 d added DlgcNetwork | dtiB1T17 | ( 44 6c 67 63 4e 65 74 77 6f 72 6b | 64 74 69 42 31 54 31 37 | 28) id=49 170317.843 6 d added DlgcNetwork | dtiB1T17 | ( 44 6c 67 63 4e 65 74 77 6f 72 6b | 64 74 69 42 31 54 31 37 | 33) id=49 170317.843 6 d updtd PathApp | C:\voiceguide | ( 50 61 74 68 41 70 70 | 43 3a 5c 76 6f 69 63 65 67 75 69 64 65 | 33) id=49 170317.843 6 d added PathVoiceGuide | C:\voiceguide | ( 50 61 74 68 56 6f 69 63 65 47 75 69 64 65 | 43 3a 5c 76 6f 69 63 65 67 75 69 64 65 | 34) id=49 170317.843 6 49 17 rv ScriptsPath could not be set as LineState[iLineId].iVgsIdx = 0 in InitSeedRvs 170317.843 6 49 17 rv add [$RV_DIALEDNUMBER]{##########} 170317.843 6 d added $RV_DIALEDNUMBER | ########## | ( 24 52 56 5f 44 49 41 4c 45 44 4e 55 4d 42 45 52 | 31 37 36 30 39 37 32 34 35 38 30 | 29) id=49 170317.843 6 d added $RV_DIALEDNUMBER | ########## | ( 24 52 56 5f 44 49 41 4c 45 44 4e 55 4d 42 45 52 | 31 37 36 30 39 37 32 34 35 38 30 | 35) id=49 170317.843 6 49 17 dial DeleteFromOutDialQue ID=873549 170317.844 6 49 17 state Human answer. Start [c:\voiceguide\Scripts\humanDefaultTrial.vgs] 170317.844 6 49 17 NewVgsVgm_Goto c:\voiceguide\Scripts\humanDefaultTrial.vgs,,,,,0 170317.844 6 49 17 NewVgsVgm_Goto_Setup dest=c:\voiceguide\Scripts\humanDefaultTrial.vgs|, return=|, lSaveSourceOnCallStack=0 170317.844 6 49 17 rv add [scriptEnd_Time]{2012-12-07 17:03:17} 170317.844 6 d added ScriptEnd_Time | 2012-12-07 17:03:17 | ( 53 63 72 69 70 74 45 6e 64 5f 54 69 6d 65 | 32 30 31 32 2d 31 32 2d 30 37 20 31 37 3a 30 33 3a 31 37 | 30) id=49 170317.844 6 d added ScriptEnd_Time | 2012-12-07 17:03:17 | ( 53 63 72 69 70 74 45 6e 64 5f 54 69 6d 65 | 32 30 31 32 2d 31 32 2d 30 37 20 31 37 3a 30 33 3a 31 37 | 36) id=49 170317.844 6 49 17 rv add [scriptEnd_Goto_Script]{c:\voiceguide\Scripts\humanDefaultTrial.vgs} 170317.845 6 49 17 rv add [scriptEnd_Goto_Module]{} 170317.845 6 d added ScriptEnd_Goto_Module | | ( 53 63 72 69 70 74 45 6e 64 5f 47 6f 74 6f 5f 4d 6f 64 75 6c 65 | | 32) id=49 170317.845 6 d added ScriptEnd_Goto_Module | | ( 53 63 72 69 70 74 45 6e 64 5f 47 6f 74 6f 5f 4d 6f 64 75 6c 65 | | 38) id=49 170317.845 6 49 17 WriteToLogFiles_CurrScriptOnly begin 170317.845 6 49 17 WriteToLogFiles_CurrScriptOnly : LineState.iVgsIdx<=0 170317.845 6 dict clsStringDictionaryThreadSafe contructor with dictin. dict.Count=29 170317.845 6 49 17 rv add [scriptStart_Time]{2012-12-07 17:03:17} 170317.845 6 d added ScriptStart_Time | 2012-12-07 17:03:17 | ( 53 63 72 69 70 74 53 74 61 72 74 5f 54 69 6d 65 | 32 30 31 32 2d 31 32 2d 30 37 20 31 37 3a 30 33 3a 31 37 | 30) id=49 170317.845 6 d added ScriptStart_Time | 2012-12-07 17:03:17 | ( 53 63 72 69 70 74 53 74 61 72 74 5f 54 69 6d 65 | 32 30 31 32 2d 31 32 2d 30 37 20 31 37 3a 30 33 3a 31 37 | 39) id=49 170317.846 6 49 17 rv add [scriptStart_CalledFrom_Module]{Hangup} 170317.846 6 d added ScriptStart_CalledFrom_Module | Hangup | ( 53 63 72 69 70 74 53 74 61 72 74 5f 43 61 6c 6c 65 64 46 72 6f 6d 5f 4d 6f 64 75 6c 65 | 48 61 6e 67 75 70 | 31) id=49 170317.846 6 d added ScriptStart_CalledFrom_Module | Hangup | ( 53 63 72 69 70 74 53 74 61 72 74 5f 43 61 6c 6c 65 64 46 72 6f 6d 5f 4d 6f 64 75 6c 65 | 48 61 6e 67 75 70 | 40) id=49 170317.846 6 49 17 FindFullPathToScript_VgsOrVgp start [c:\voiceguide\Scripts\humanDefaultTrial.vgs] 170317.846 6 LoadedVgs_Find c:\voiceguide\Scripts\humanDefaultTrial.vgs at idx=34 170317.846 6 49 17 ScriptToRunOnHangup=[C:\voiceguide\Scripts\outcomeHuman.vgs] in NewVgsVgm_SetVgsVgm 1 170317.846 6 d added ScriptsPath | c:\voiceguide\Scripts\ | ( 53 63 72 69 70 74 73 50 61 74 68 | 63 3a 5c 76 6f 69 63 65 67 75 69 64 65 5c 53 63 72 69 70 74 73 5c | 41) id=49 170317.846 6 49 17 StartModuleDefault=[delivery_eng] 170317.846 6 49 17 ScriptToRunOnHangup=[C:\voiceguide\Scripts\outcomeHuman.vgs] in NewVgsVgm_SetVgsVgm NewVgsVgm_SetActualVgsVgm 170317.846 6 49 17 t timer clear (force=False) 170317.847 6 49 17 RunModule start Run VB Script, [delivery_eng], iModuleIdx=578, previous: vgm=578, vgs=34:34 170317.847 6 49 17 state [delivery_eng] type: Script_VBScript, iRunWait=0 170317.847 6 49 17 rv replace start ------------------------------ Set rs = CreateObject("ADODB.Recordset") rsConn = "Driver={MySQL ODBC 5.1 Driver};Server=***.***.***.***;Database=*****;Uid=*****;Pwd=*****;" rs.ActiveConnection = rsConn strSQL = "UPDATE status SET status = 'Delivered' WHERE accountid = '$RV[accountid]' AND callid = '$RV[callid]'" rs.Open strSQL set vg = CreateObject("vgServices.CommandLink") vg.RvSet $RV_LINEID, "outcome", "Delivered" set vg = Nothing ------------------------------ 170317.847 6 49 17 rv replace end [set rs = CreateObject("ADODB.Recordset") rsConn = "Driver={MySQL ODBC 5.1 Driver};Server=***.***.***.***;Database=*****;Uid=*****;Pwd=*****;" rs.ActiveConnection = rsConn strSQL = "UPDATE status SET status = 'Delivered' WHERE accountid = '19576' AND callid = '********-****-****-****-************'" rs.Open strSQL set vg = CreateObject("vgServices.CommandLink") vg.RvSet 49, "outcome", "Delivered" set vg = Nothing] 170317.847 6 49 17 script will be ran from file: C:\voiceguide\temp\vbs_49_1.vbs 170317.847 6 49 17 delete existing: C:\voiceguide\temp\vbs_49_1.vbs 170317.848 11 dial Db_Delete_Entry begin id=873549 guid=00000000-0000-0000-0000-000000000000 linkField=ID, sql=[DELETE FROM callque WHERE ID=@iID; DELETE FROM porttouse WHERE CallID=@iID;] 170317.858 6 49 17 current objVbsOrExeProcess= 170317.858 6 49 17 RunVBScriptFile [wscript][C:\voiceguide\temp\vbs_49_1.vbs][] timeout=60 (vbsPath=C:\voiceguide\temp), start (new Process) 170317.858 6 49 17 objVbsOrExeProcess.Start call 170317.876 6 49 17 RunVBScriptFile just started. Handle=27628, Id=46944, StartTime=12/7/2012 5:03:17 PM, HasExited=False 170317.878 6 49 17 VBScript started [C:\voiceguide\temp\vbs_49_1.vbs], ProcessHandle=[27628], VbsOrExeProcess.WorkingSet=[1159168] 170317.878 6 49 17 RunModule_Script_AfterScriptStarted start 170317.878 6 49 17 continuing... 170317.878 6 49 17 FindNextVgmTitleInPathList: next module title is=[greeting] 170317.878 6 49 17 t timer clear (force=False) 170317.878 6 49 17 RunModule start Play, [greeting], iModuleIdx=577, previous: vgm=578, vgs=34:34 170317.878 6 49 17 [greeting] VGMTYPE_PLAY run start 170317.878 6 49 17 CheckForAnyPlayActionsAndSetkeysIfNecessary no PlayActions, vgmidx=577, strPaths=on {timeout 0} goto [engOrSpn] on {1} goto [confirm] on {2} goto [introSP] 170317.878 6 49 17 PrepareAndPlayWavAndTts start iModuleIdx=577, iPlayFileIdx=1, bMakeTtsFile=True, sSoundFileIs= 170317.878 6 49 17 PrepareAndPlayWavAndTTS sPlayFile=C:\voiceguide\Sounds\Default2\English\default_greeting(service).wav 170317.878 6 49 17 tts orig strTtsFname=C:\voiceguide\temp\tts_49_79.wav, bMakeTtsFile=True 170317.878 6 49 17 tts new strTtsFname=C:\voiceguide\temp\tts_49_80.wav 170317.878 6 49 17 rv replace start [<rate absspeed="-2">the office of $RV[dname],,,</rate>] 170317.878 6 49 17 rv replace end [<rate absspeed="-2">the office of ***** NAME,,,</rate>] 170317.879 6 [sAPI]:TTSspeed = -3 170317.879 6 [sAPI]:TTSvolume = 100 170317.879 6 49 17 tts get vg.ini SAPI section speed=-3, volume=100 170317.879 6 49 17 tts generate start[<rate absspeed="-2">the office of ***** NAME,,,</rate>] (len=61)C:\voiceguide\temp\tts_49_80.wav, format=1, iModuleIdx=577, iPlayFileIdx=1 170317.879 6 49 17 qTel add cmd_Tts2WavFile [1,0,0,0,0][<rate absspeed="-2">the office of ***** NAME,,,</rate>|C:\voiceguide\temp\tts_49_80.wav|||] 170317.879 6 49 17 tts generate wait () 170317.879 7 49 17 qTel run cmd_Tts2WavFile 170317.886 11 dial Db_Delete_Entry end id=873549 guid=00000000-0000-0000-0000-000000000000 170318.078 20 49 17 ev Tts2FileSynthEnd 148 : C:\voiceguide\temp\tts_49_80.wav 170318.078 20 49 17 qScr add evTts2FileSynthEnd 8101 EV_Tts2FileSynthEnd 170318.078 6 49 17 qScr run evTts2FileSynthEnd sCode=[EV_Tts2FileSynthEnd] iActionID=0, crn=0[148|0|0|0|0][C:\voiceguide\temp\tts_49_80.wav|||||] 170318.078 6 49 17 tts generate finish task=148 [C:\voiceguide\temp\tts_49_80.wav] 170318.078 6 49 17 CallExistsOnLine TRUE crn=284004c 170318.078 6 49 17 tts iPlayWithTts_iModuleIdx=577, iPlayWithTts_iPlayFileIdx=1 170318.078 6 49 17 state [greeting] Playing wav (C:\voiceguide\Sounds\Default2\English\default_greeting(service).wav, C:\voiceguide\temp\tts_49_80.wav) 170318.078 6 49 17 t timer clear (force=False) 170318.078 6 49 17 qTel add cmd_PlayStart [0,0,0,0,0][||||] 170318.078 6 49 17 play start ok, playId=185554 170324.520 6 49 17 qScr run evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0[185554|0|0|0|0][|||||] 170324.520 6 49 17 scriptevent EV_PLAY_FINISHED 185554|0|0 || 170324.520 6 49 17 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 170324.520 6 49 17 path {EV_PLAY_FINISHED} not found 170324.520 6 49 17 iCurrReplayCount=0, iMaxReplayCount=0 170324.520 6 49 17 t timer set 10 sec : EV_TIMEOUT_HANGUP 170324.520 6 49 17 t timer set 0 sec : EV_TIMEOUT_GOTOMODULE 170324.520 6 49 17 qScr add evScriptEvent 9002 EV_TIMEOUT_GOTOMODULE 170324.520 6 49 17 qScr run evScriptEvent sCode=[EV_TIMEOUT_GOTOMODULE] iActionID=0, crn=0[0|0|0|0|0][|||||] 170324.520 6 49 17 scriptevent EV_TIMEOUT_GOTOMODULE 0|0|0 || 170324.521 6 49 17 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE, [ ], [ ], [] 170324.521 6 49 17 path {EV_TIMEOUT_GOTOMODULE} not found 170324.521 6 49 17 FindNextVgmTitleInPathList: next module title is=[engOrSpn] 170324.521 6 49 17 t timer clear (force=False) 170324.521 6 49 17 RunModule start Play, [engOrSpn], iModuleIdx=581, previous: vgm=577, vgs=34:34 170324.521 6 49 17 [engOrSpn] VGMTYPE_PLAY run start 170324.521 6 49 17 CheckForAnyPlayActionsAndSetkeysIfNecessary no PlayActions, vgmidx=581, strPaths=on {timeout 3} goto [pname] on {1} goto [confirm] on {2} goto [introSP] 170324.521 6 49 17 PrepareAndPlayWavAndTts start iModuleIdx=581, iPlayFileIdx=1, bMakeTtsFile=True, sSoundFileIs= 170324.521 6 49 17 PrepareAndPlayWavAndTTS sPlayFile=C:\voiceguide\Sounds\Default2\English\default_human1.wav 170324.521 6 49 17 state [engOrSpn] Playing wav (C:\voiceguide\Sounds\Default2\English\default_human1.wav) 170324.521 6 49 17 t timer clear (force=False) 170324.521 6 49 17 qTel add cmd_PlayStart [0,0,0,0,0][||||] 170324.521 6 49 17 play start ok, playId=191997 170328.181 6 49 17 qScr run evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0[191997|0|0|0|0][|||||] 170328.181 6 49 17 scriptevent EV_PLAY_FINISHED 191997|0|0 || 170328.181 6 49 17 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 170328.181 6 49 17 path {EV_PLAY_FINISHED} not found 170328.181 6 49 17 iCurrReplayCount=0, iMaxReplayCount=0 170328.181 6 49 17 t timer set 10 sec : EV_TIMEOUT_HANGUP 170328.181 6 49 17 t timer set 3 sec : EV_TIMEOUT_GOTOMODULE 170331.196 6 49 17 qScr run evScriptEvent sCode=[EV_TIMEOUT_GOTOMODULE] iActionID=0, crn=0[0|0|0|0|0][|||||] 170331.196 6 49 17 scriptevent EV_TIMEOUT_GOTOMODULE 0|0|0 || 170331.197 6 49 17 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE, [ ], [ ], [] 170331.197 6 49 17 path {EV_TIMEOUT_GOTOMODULE} not found 170331.197 6 49 17 FindNextVgmTitleInPathList: next module title is=[pname] 170331.197 6 49 17 t timer clear (force=False) 170331.197 6 49 17 RunModule start Play, [pname], iModuleIdx=586, previous: vgm=581, vgs=34:34 170331.197 6 49 17 [pname] VGMTYPE_PLAY run start 170331.197 6 49 17 CheckForAnyPlayActionsAndSetkeysIfNecessary no PlayActions, vgmidx=586, strPaths=on {timeout 0} goto [upcomingAppointment] on {1} goto [confirm] on {2} goto [introSP] 170331.197 6 49 17 PrepareAndPlayWavAndTts start iModuleIdx=586, iPlayFileIdx=1, bMakeTtsFile=True, sSoundFileIs= 170331.197 6 49 17 PrepareAndPlayWavAndTTS sPlayFile=C:\voiceguide\Sounds\Default2\English\default_human2.wav 170331.197 6 49 17 tts orig strTtsFname=C:\voiceguide\temp\tts_49_80.wav, bMakeTtsFile=True 170331.197 6 49 17 tts new strTtsFname=C:\voiceguide\temp\tts_49_81.wav 170331.197 6 49 17 rv replace start [<rate absspeed="-2">$RV[pname],,,</rate>] 170331.197 6 49 17 rv replace end [<rate absspeed="-2">***** *****,,,</rate>] 170331.197 6 [sAPI]:TTSspeed = -3 170331.198 6 [sAPI]:TTSvolume = 100 170331.198 6 49 17 tts get vg.ini SAPI section speed=-3, volume=100 170331.198 6 49 17 tts generate start[<rate absspeed="-2">***** *****,,,</rate>] (len=41)C:\voiceguide\temp\tts_49_81.wav, format=1, iModuleIdx=586, iPlayFileIdx=1 170331.198 6 49 17 qTel add cmd_Tts2WavFile [1,0,0,0,0][<rate absspeed="-2">***** *****,,,</rate>|C:\voiceguide\temp\tts_49_81.wav|||] 170331.198 6 49 17 tts generate wait () 170331.332 6 49 17 qScr run evTts2FileSynthEnd sCode=[EV_Tts2FileSynthEnd] iActionID=0, crn=0[175|0|0|0|0][C:\voiceguide\temp\tts_49_81.wav|||||] 170331.332 6 49 17 tts generate finish task=175 [C:\voiceguide\temp\tts_49_81.wav] 170331.332 6 49 17 CallExistsOnLine TRUE crn=284004c 170331.332 6 49 17 tts iPlayWithTts_iModuleIdx=586, iPlayWithTts_iPlayFileIdx=1 170331.332 6 49 17 state [pname] Playing wav (C:\voiceguide\Sounds\Default2\English\default_human2.wav, C:\voiceguide\temp\tts_49_81.wav) 170331.332 6 49 17 t timer clear (force=False) 170331.332 6 49 17 qTel add cmd_PlayStart [0,0,0,0,0][||||] 170331.332 6 49 17 play start ok, playId=198799 170333.642 6 49 17 qScr run evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0[198799|0|0|0|0][|||||] 170333.642 6 49 17 scriptevent EV_PLAY_FINISHED 198799|0|0 || 170333.642 6 49 17 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 170333.642 6 49 17 path {EV_PLAY_FINISHED} not found 170333.642 6 49 17 iCurrReplayCount=0, iMaxReplayCount=0 170333.642 6 49 17 t timer set 10 sec : EV_TIMEOUT_HANGUP 170333.642 6 49 17 t timer set 0 sec : EV_TIMEOUT_GOTOMODULE 170333.642 6 49 17 qScr add evScriptEvent 9002 EV_TIMEOUT_GOTOMODULE 170333.642 6 49 17 qScr run evScriptEvent sCode=[EV_TIMEOUT_GOTOMODULE] iActionID=0, crn=0[0|0|0|0|0][|||||] 170333.642 6 49 17 scriptevent EV_TIMEOUT_GOTOMODULE 0|0|0 || 170333.642 6 49 17 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE, [ ], [ ], [] 170333.643 6 49 17 path {EV_TIMEOUT_GOTOMODULE} not found 170333.643 6 49 17 FindNextVgmTitleInPathList: next module title is=[upcomingAppointment] 170333.643 6 49 17 t timer clear (force=False) 170333.643 6 49 17 RunModule start Play, [upcomingAppointment], iModuleIdx=571, previous: vgm=586, vgs=34:34 170333.643 6 49 17 [upcomingAppointment] VGMTYPE_PLAY run start 170333.643 6 49 17 CheckForAnyPlayActionsAndSetkeysIfNecessary no PlayActions, vgmidx=571, strPaths=on {timeout 0} goto [appDateTime] on {1} goto [confirm] on {2} goto [introSP] on {DISCONNECT_TAPI1} goto [logcall] 170333.643 6 49 17 PrepareAndPlayWavAndTts start iModuleIdx=571, iPlayFileIdx=1, bMakeTtsFile=True, sSoundFileIs= 170333.643 6 49 17 PrepareAndPlayWavAndTTS sPlayFile=C:\voiceguide\Sounds\Default2\English\default_human3.wav 170333.643 6 49 17 state [upcomingAppointment] Playing wav (C:\voiceguide\Sounds\Default2\English\default_human3.wav) 170333.643 6 49 17 t timer clear (force=False) 170333.643 6 49 17 qTel add cmd_PlayStart [0,0,0,0,0][||||] 170333.644 6 49 17 play start ok, playId=201108 170335.250 6 49 17 qScr run evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0[201108|0|0|0|0][|||||] 170335.250 6 49 17 scriptevent EV_PLAY_FINISHED 201108|0|0 || 170335.250 6 49 17 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 170335.250 6 49 17 path {EV_PLAY_FINISHED} not found 170335.250 6 49 17 iCurrReplayCount=0, iMaxReplayCount=0 170335.250 6 49 17 t timer set 10 sec : EV_TIMEOUT_HANGUP 170335.250 6 49 17 t timer set 0 sec : EV_TIMEOUT_GOTOMODULE 170335.250 6 49 17 qScr add evScriptEvent 9002 EV_TIMEOUT_GOTOMODULE 170335.250 6 49 17 qScr run evScriptEvent sCode=[EV_TIMEOUT_GOTOMODULE] iActionID=0, crn=0[0|0|0|0|0][|||||] 170335.250 6 49 17 scriptevent EV_TIMEOUT_GOTOMODULE 0|0|0 || 170335.251 6 49 17 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE, [ ], [ ], [] 170335.251 6 49 17 path {EV_TIMEOUT_GOTOMODULE} not found 170335.251 6 49 17 FindNextVgmTitleInPathList: next module title is=[appDateTime] 170335.251 6 49 17 t timer clear (force=False) 170335.251 6 49 17 RunModule start Play, [appDateTime], iModuleIdx=579, previous: vgm=571, vgs=34:34 170335.251 6 49 17 [appDateTime] VGMTYPE_PLAY run start 170335.251 6 49 17 CheckForAnyPlayActionsAndSetkeysIfNecessary no PlayActions, vgmidx=579, strPaths=on {timeout 0} goto [provider] on {1} goto [confirm] on {2} goto [resched] 170335.251 6 49 17 PrepareAndPlayWavAndTts start iModuleIdx=579, iPlayFileIdx=1, bMakeTtsFile=True, sSoundFileIs= 170335.251 6 49 17 PrepareAndPlayWavAndTTS sPlayFile=C:\voiceguide\Sounds\Default2\English\default_human4.wav 170335.251 6 49 17 tts orig strTtsFname=C:\voiceguide\temp\tts_49_81.wav, bMakeTtsFile=True 170335.251 6 49 17 tts new strTtsFname=C:\voiceguide\temp\tts_49_82.wav 170335.251 6 49 17 rv replace start [<rate absspeed="-2">$RV[appdate] at $RV[apptime]</rate>] 170335.251 6 49 17 rv replace end [<rate absspeed="-2">Tuesday December 11 at 11:30 AM</rate>] 170335.252 6 [sAPI]:TTSspeed = -3 170335.252 6 [sAPI]:TTSvolume = 100 170335.252 6 49 17 tts get vg.ini SAPI section speed=-3, volume=100 170335.252 6 49 17 tts generate start[<rate absspeed="-2">Tuesday December 11 at 11:30 AM</rate>] (len=58)C:\voiceguide\temp\tts_49_82.wav, format=1, iModuleIdx=579, iPlayFileIdx=1 170335.252 6 49 17 qTel add cmd_Tts2WavFile [1,0,0,0,0][<rate absspeed="-2">Tuesday December 11 at 11:30 AM</rate>|C:\voiceguide\temp\tts_49_82.wav|||] 170335.252 6 49 17 tts generate wait () 170335.480 6 49 17 qScr run evTts2FileSynthEnd sCode=[EV_Tts2FileSynthEnd] iActionID=0, crn=0[189|0|0|0|0][C:\voiceguide\temp\tts_49_82.wav|||||] 170335.480 6 49 17 tts generate finish task=189 [C:\voiceguide\temp\tts_49_82.wav] 170335.480 6 49 17 CallExistsOnLine TRUE crn=284004c 170335.480 6 49 17 tts iPlayWithTts_iModuleIdx=579, iPlayWithTts_iPlayFileIdx=1 170335.480 6 49 17 state [appDateTime] Playing wav (C:\voiceguide\Sounds\Default2\English\default_human4.wav, C:\voiceguide\temp\tts_49_82.wav) 170335.480 6 49 17 t timer clear (force=False) 170335.480 6 49 17 qTel add cmd_PlayStart [0,0,0,0,0][||||] 170335.481 6 49 17 play start ok, playId=202949 170341.452 6 49 17 qScr run evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0[202949|0|0|0|0][|||||] 170341.452 6 49 17 scriptevent EV_PLAY_FINISHED 202949|0|0 || 170341.452 6 49 17 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 170341.452 6 49 17 path {EV_PLAY_FINISHED} not found 170341.452 6 49 17 iCurrReplayCount=0, iMaxReplayCount=0 170341.452 6 49 17 t timer set 10 sec : EV_TIMEOUT_HANGUP 170341.452 6 49 17 t timer set 0 sec : EV_TIMEOUT_GOTOMODULE 170341.452 6 49 17 qScr add evScriptEvent 9002 EV_TIMEOUT_GOTOMODULE 170341.452 6 49 17 qScr run evScriptEvent sCode=[EV_TIMEOUT_GOTOMODULE] iActionID=0, crn=0[0|0|0|0|0][|||||] 170341.452 6 49 17 scriptevent EV_TIMEOUT_GOTOMODULE 0|0|0 || 170341.453 6 49 17 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE, [ ], [ ], [] 170341.453 6 49 17 path {EV_TIMEOUT_GOTOMODULE} not found 170341.453 6 49 17 FindNextVgmTitleInPathList: next module title is=[provider] 170341.453 6 49 17 t timer clear (force=False) 170341.453 6 49 17 RunModule start Play, [provider], iModuleIdx=583, previous: vgm=579, vgs=34:34 170341.453 6 49 17 [provider] VGMTYPE_PLAY run start 170341.453 6 49 17 CheckForAnyPlayActionsAndSetkeysIfNecessary no PlayActions, vgmidx=583, strPaths=on {timeout 0} goto [location] on {1} goto [confirm] on {2} goto [resched] 170341.453 6 49 17 PrepareAndPlayWavAndTts start iModuleIdx=583, iPlayFileIdx=1, bMakeTtsFile=True, sSoundFileIs= 170341.453 6 49 17 PrepareAndPlayWavAndTTS sPlayFile= 170341.453 6 49 17 tts orig strTtsFname=C:\voiceguide\temp\tts_49_82.wav, bMakeTtsFile=True 170341.453 6 49 17 tts new strTtsFname=C:\voiceguide\temp\tts_49_83.wav 170341.453 6 49 17 rv replace start [<rate absspeed="-2">$RV[ttsprovider],,,</rate>] 170341.453 6 49 17 rv replace end [<rate absspeed="-2">with ***** SOMEBODY,,,</rate>] 170341.454 6 [sAPI]:TTSspeed = -3 170341.454 6 [sAPI]:TTSvolume = 100 170341.454 6 49 17 tts get vg.ini SAPI section speed=-3, volume=100 170341.454 6 49 17 tts generate start[<rate absspeed="-2">with ***** SOMEBODY,,,</rate>] (len=49)C:\voiceguide\temp\tts_49_83.wav, format=1, iModuleIdx=583, iPlayFileIdx=1 170341.454 6 49 17 qTel add cmd_Tts2WavFile [1,0,0,0,0][<rate absspeed="-2">with ***** SOMEBODY,,,</rate>|C:\voiceguide\temp\tts_49_83.wav|||] 170341.454 6 49 17 tts generate wait () 170341.625 6 49 17 qScr run evTts2FileSynthEnd sCode=[EV_Tts2FileSynthEnd] iActionID=0, crn=0[219|0|0|0|0][C:\voiceguide\temp\tts_49_83.wav|||||] 170341.625 6 49 17 tts generate finish task=219 [C:\voiceguide\temp\tts_49_83.wav] 170341.625 6 49 17 CallExistsOnLine TRUE crn=284004c 170341.625 6 49 17 tts iPlayWithTts_iModuleIdx=583, iPlayWithTts_iPlayFileIdx=1 170341.625 6 49 17 state [provider] Playing tts (C:\voiceguide\temp\tts_49_83.wav) 170341.625 6 49 17 t timer clear (force=False) 170341.625 6 49 17 qTel add cmd_PlayStart [0,0,0,0,0][||||] 170341.625 6 49 17 play start ok, playId=209095 170343.205 6 49 17 qScr run evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0[209095|0|0|0|0][|||||] 170343.205 6 49 17 scriptevent EV_PLAY_FINISHED 209095|0|0 || 170343.205 6 49 17 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 170343.205 6 49 17 path {EV_PLAY_FINISHED} not found 170343.205 6 49 17 iCurrReplayCount=0, iMaxReplayCount=0 170343.205 6 49 17 t timer set 10 sec : EV_TIMEOUT_HANGUP 170343.205 6 49 17 t timer set 0 sec : EV_TIMEOUT_GOTOMODULE 170343.205 6 49 17 qScr add evScriptEvent 9002 EV_TIMEOUT_GOTOMODULE 170343.206 6 49 17 qScr run evScriptEvent sCode=[EV_TIMEOUT_GOTOMODULE] iActionID=0, crn=0[0|0|0|0|0][|||||] 170343.206 6 49 17 scriptevent EV_TIMEOUT_GOTOMODULE 0|0|0 || 170343.206 6 49 17 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE, [ ], [ ], [] 170343.206 6 49 17 path {EV_TIMEOUT_GOTOMODULE} not found 170343.206 6 49 17 FindNextVgmTitleInPathList: next module title is=[location] 170343.206 6 49 17 t timer clear (force=False) 170343.206 6 49 17 RunModule start Play, [location], iModuleIdx=584, previous: vgm=583, vgs=34:34 170343.207 6 49 17 [location] VGMTYPE_PLAY run start 170343.207 6 49 17 CheckForAnyPlayActionsAndSetkeysIfNecessary no PlayActions, vgmidx=584, strPaths=on {timeout 0} goto [special] on {1} goto [confirm] on {2} goto [resched] 170343.207 6 49 17 PrepareAndPlayWavAndTts start iModuleIdx=584, iPlayFileIdx=1, bMakeTtsFile=True, sSoundFileIs= 170343.207 6 49 17 PrepareAndPlayWavAndTTS sPlayFile= 170343.207 6 49 17 tts orig strTtsFname=C:\voiceguide\temp\tts_49_83.wav, bMakeTtsFile=True 170343.207 6 49 17 tts new strTtsFname=C:\voiceguide\temp\tts_49_84.wav 170343.207 6 49 17 rv replace start [<rate absspeed="-2">$RV[ttslocation],,,</rate>] 170343.207 6 49 17 rv replace end [<rate absspeed="-2">LOCATION,,,</rate>] 170343.207 6 [sAPI]:TTSspeed = -3 170343.208 6 [sAPI]:TTSvolume = 100 170343.208 6 49 17 tts get vg.ini SAPI section speed=-3, volume=100 170343.208 6 49 17 tts generate start[<rate absspeed="-2">LOCATION,,,</rate>] (len=55)C:\voiceguide\temp\tts_49_84.wav, format=1, iModuleIdx=584, iPlayFileIdx=1 170343.208 6 49 17 qTel add cmd_Tts2WavFile [1,0,0,0,0][<rate absspeed="-2">LOCATION,,,</rate>|C:\voiceguide\temp\tts_49_84.wav|||] 170343.208 6 49 17 tts generate wait () 170343.397 6 49 17 qScr run evTts2FileSynthEnd sCode=[EV_Tts2FileSynthEnd] iActionID=0, crn=0[229|0|0|0|0][C:\voiceguide\temp\tts_49_84.wav|||||] 170343.397 6 49 17 tts generate finish task=229 [C:\voiceguide\temp\tts_49_84.wav] 170343.397 6 49 17 CallExistsOnLine TRUE crn=284004c 170343.397 6 49 17 tts iPlayWithTts_iModuleIdx=584, iPlayWithTts_iPlayFileIdx=1 170343.397 6 49 17 state [location] Playing tts (C:\voiceguide\temp\tts_49_84.wav) 170343.397 6 49 17 t timer clear (force=False) 170343.398 6 49 17 qTel add cmd_PlayStart [0,0,0,0,0][||||] 170343.398 6 49 17 play start ok, playId=210873 170345.476 6 49 17 qScr run evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0[210873|0|0|0|0][|||||] 170345.476 6 49 17 scriptevent EV_PLAY_FINISHED 210873|0|0 || 170345.476 6 49 17 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 170345.476 6 49 17 path {EV_PLAY_FINISHED} not found 170345.476 6 49 17 iCurrReplayCount=0, iMaxReplayCount=0 170345.476 6 49 17 t timer set 10 sec : EV_TIMEOUT_HANGUP 170345.476 6 49 17 t timer set 0 sec : EV_TIMEOUT_GOTOMODULE 170345.476 6 49 17 qScr run evScriptEvent sCode=[EV_TIMEOUT_GOTOMODULE] iActionID=0, crn=0[0|0|0|0|0][|||||] 170345.476 6 49 17 scriptevent EV_TIMEOUT_GOTOMODULE 0|0|0 || 170345.476 6 49 17 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE, [ ], [ ], [] 170345.476 6 49 17 path {EV_TIMEOUT_GOTOMODULE} not found 170345.477 6 49 17 FindNextVgmTitleInPathList: next module title is=[special] 170345.477 6 49 17 t timer clear (force=False) 170345.477 6 49 17 RunModule start Play, [special], iModuleIdx=585, previous: vgm=584, vgs=34:34 170345.477 6 49 17 [special] VGMTYPE_PLAY run start 170345.477 6 49 17 CheckForAnyPlayActionsAndSetkeysIfNecessary no PlayActions, vgmidx=585, strPaths=on {timeout 0} goto [confirmResched] on {1} goto [confirm] on {2} goto [resched] on {DISCONNECT_TAPI1} goto [logcall] 170345.477 6 49 17 PrepareAndPlayWavAndTts start iModuleIdx=585, iPlayFileIdx=1, bMakeTtsFile=True, sSoundFileIs= 170345.477 6 49 17 PrepareAndPlayWavAndTTS sPlayFile= 170345.477 6 49 17 tts orig strTtsFname=C:\voiceguide\temp\tts_49_84.wav, bMakeTtsFile=True 170345.477 6 49 17 tts new strTtsFname=C:\voiceguide\temp\tts_49_85.wav 170345.477 6 49 17 rv replace start [<rate absspeed="-2">$RV[specialTTSen],,,</rate>] 170345.477 6 rv dbg rv_retrieve did not find [specialTTSen] ( 73 70 65 63 69 61 6c 54 54 53 65 6e) 170345.477 6 49 17 rv replace end [<rate absspeed="-2">,,,</rate>] 170345.477 6 [sAPI]:TTSspeed = -3 170345.478 6 [sAPI]:TTSvolume = 100 170345.478 6 49 17 tts get vg.ini SAPI section speed=-3, volume=100 170345.478 6 49 17 tts generate start[<rate absspeed="-2">,,,</rate>] (len=30)C:\voiceguide\temp\tts_49_85.wav, format=1, iModuleIdx=585, iPlayFileIdx=1 170345.478 6 49 17 qTel add cmd_Tts2WavFile [1,0,0,0,0][<rate absspeed="-2">,,,</rate>|C:\voiceguide\temp\tts_49_85.wav|||] 170345.478 6 49 17 tts generate wait () 170345.566 6 49 17 qScr run evTts2FileSynthEnd sCode=[EV_Tts2FileSynthEnd] iActionID=0, crn=0[240|0|0|0|0][C:\voiceguide\temp\tts_49_85.wav|||||] 170345.566 6 49 17 tts generate finish task=240 [C:\voiceguide\temp\tts_49_85.wav] 170345.566 6 49 17 CallExistsOnLine TRUE crn=284004c 170345.566 6 49 17 tts iPlayWithTts_iModuleIdx=585, iPlayWithTts_iPlayFileIdx=1 170345.566 6 49 17 state [special] Playing tts (C:\voiceguide\temp\tts_49_85.wav) 170345.567 6 49 17 t timer clear (force=False) 170345.567 6 49 17 qTel add cmd_PlayStart [0,0,0,0,0][||||] 170345.568 7 49 17 qTel run cmd_PlayStart 170345.568 6 49 17 play start ok, playId=213042 170345.656 20 49 17 ev PlayEnd 49 213042 170345.656 20 49 17 play end id=213042, (current ID) 170345.656 20 49 17 qScr add evScriptEvent 8001 EV_PLAY_FINISHED 170345.656 6 49 17 qScr run evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0[213042|0|0|0|0][|||||] 170345.656 6 49 17 scriptevent EV_PLAY_FINISHED 213042|0|0 || 170345.656 6 49 17 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 170345.656 6 49 17 path {EV_PLAY_FINISHED} not found 170345.656 6 49 17 iCurrReplayCount=0, iMaxReplayCount=0 170345.656 6 49 17 t timer set 10 sec : EV_TIMEOUT_HANGUP 170345.656 6 49 17 t timer set 0 sec : EV_TIMEOUT_GOTOMODULE 170345.656 6 49 17 qScr add evScriptEvent 9002 EV_TIMEOUT_GOTOMODULE 170345.656 6 49 17 qScr run evScriptEvent sCode=[EV_TIMEOUT_GOTOMODULE] iActionID=0, crn=0[0|0|0|0|0][|||||] 170345.656 6 49 17 scriptevent EV_TIMEOUT_GOTOMODULE 0|0|0 || 170345.657 6 49 17 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE, [ ], [ ], [] 170345.657 6 49 17 path {EV_TIMEOUT_GOTOMODULE} not found 170345.657 6 49 17 FindNextVgmTitleInPathList: next module title is=[confirmResched] 170345.657 6 49 17 t timer clear (force=False) 170345.657 6 49 17 RunModule start Play, [confirmResched], iModuleIdx=580, previous: vgm=585, vgs=34:34 170345.657 6 49 17 [confirmResched] VGMTYPE_PLAY run start 170345.657 6 49 17 CheckForAnyPlayActionsAndSetkeysIfNecessary no PlayActions, vgmidx=580, strPaths=on {1} goto [confirm] on {2} goto [resched] on {3} goto [appDateTime] on {timeout 5} goto [noresponse] 170345.657 6 49 17 PrepareAndPlayWavAndTts start iModuleIdx=580, iPlayFileIdx=1, bMakeTtsFile=True, sSoundFileIs= 170345.657 6 49 17 PrepareAndPlayWavAndTTS sPlayFile=C:\voiceguide\Sounds\Default2\English\default_humanENConfirmResched.wav 170345.657 6 49 17 state [confirmResched] Playing wav (C:\voiceguide\Sounds\Default2\English\default_humanENConfirmResched.wav) 170345.658 6 49 17 t timer clear (force=False) 170345.658 6 49 17 qTel add cmd_PlayStart [0,0,0,0,0][||||] 170345.658 6 49 17 play start ok, playId=213135 170354.655 6 49 17 qScr run evScriptEvent sCode=[FAX] iActionID=0, crn=284004c[1016|0|0|0|0][DE_TONEON|FAX||||] 170354.655 6 49 17 scriptevent FAX 1016|0|0 DE_TONEON|FAX| 170354.655 6 49 17 LsPlayMsg EV_UNKNOWN_134,FAX 170354.655 6 49 17 path {FAX} not found 170354.655 6 49 17 qScr run evScriptEvent sCode=[TDX_CST] iActionID=0, crn=284004c[1016|0|0|0|0][DE_TONEON|FAX||||] 170354.655 6 49 17 scriptevent TDX_CST 1016|0|0 DE_TONEON|FAX| 170354.655 6 49 17 LsPlayMsg EV_UNKNOWN_134,TDX_CST 170354.655 6 49 17 path {TDX_CST} not found 170356.614 6 49 17 qScr run evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0[213135|0|0|0|0][|||||] 170356.614 6 49 17 scriptevent EV_PLAY_FINISHED 213135|0|0 || 170356.614 6 49 17 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 170356.614 6 49 17 path {EV_PLAY_FINISHED} not found 170356.614 6 49 17 iCurrReplayCount=0, iMaxReplayCount=1 170356.614 6 49 17 t timer set 3 sec : EV_TIMEOUT_REPLAYMSG 170359.526 6 49 17 qScr run evScriptEvent sCode=[EV_TIMEOUT_REPLAYMSG] iActionID=0, crn=0[0|0|0|0|0][|||||] 170359.526 6 49 17 scriptevent EV_TIMEOUT_REPLAYMSG 0|0|0 || 170359.526 6 49 17 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG,EV_TIMEOUT_REPLAYMSG, [ ], [ ], [] 170359.526 6 49 17 path {EV_TIMEOUT_REPLAYMSG} not found 170359.526 6 49 17 PrepareAndPlayWavAndTts start iModuleIdx=580, iPlayFileIdx=1, bMakeTtsFile=False, sSoundFileIs= 170359.526 6 49 17 PrepareAndPlayWavAndTTS sPlayFile=C:\voiceguide\Sounds\Default2\English\default_humanENConfirmResched.wav 170359.526 6 49 17 state [confirmResched] Playing wav (C:\voiceguide\Sounds\Default2\English\default_humanENConfirmResched.wav) 170359.527 6 49 17 t timer clear (force=False) 170359.527 6 49 17 qTel add cmd_PlayStart [0,0,0,0,0][||||] 170359.527 6 49 17 play start ok, playId=227004 170410.458 6 49 17 qScr run evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0[227004|0|0|0|0][|||||] 170410.458 6 49 17 scriptevent EV_PLAY_FINISHED 227004|0|0 || 170410.458 6 49 17 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 170410.458 6 49 17 path {EV_PLAY_FINISHED} not found 170410.458 6 49 17 iCurrReplayCount=1, iMaxReplayCount=1 170410.458 6 49 17 t timer set 10 sec : EV_TIMEOUT_HANGUP 170410.458 6 49 17 t timer set 5 sec : EV_TIMEOUT_GOTOMODULE 170415.641 6 49 17 qScr run evScriptEvent sCode=[EV_TIMEOUT_GOTOMODULE] iActionID=0, crn=0[0|0|0|0|0][|||||] 170415.641 6 49 17 scriptevent EV_TIMEOUT_GOTOMODULE 0|0|0 || 170415.641 6 49 17 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE, [ ], [ ], [] 170415.641 6 49 17 path {EV_TIMEOUT_GOTOMODULE} not found 170415.641 6 49 17 FindNextVgmTitleInPathList: next module title is=[noresponse] 170415.641 6 49 17 t timer clear (force=False) 170415.641 6 49 17 RunModule start Run VB Script, [noresponse], iModuleIdx=599, previous: vgm=580, vgs=34:34 170415.641 6 49 17 state [noresponse] type: Script_VBScript, iRunWait=0 170415.641 6 49 17 rv replace start ------------------------------ Set rs = CreateObject("ADODB.Recordset") rsConn = "Driver={MySQL ODBC 5.1 Driver};Server=***.***.***.***;Database=*****;Uid=*****;Pwd=*****;" rs.ActiveConnection = rsConn strSQL = "UPDATE status SET status = 'No Response' WHERE accountid = '$RV[accountid]' AND callid = '$RV[callid]'" rs.Open strSQL set vg = CreateObject("vgServices.CommandLink") vg.RvSet $RV_LINEID, "outcome", "No Response" set vg = Nothing ------------------------------ 170415.642 6 49 17 rv replace end [set rs = CreateObject("ADODB.Recordset") rsConn = "Driver={MySQL ODBC 5.1 Driver};Server=***.***.***.***;Database=*****;Uid=*****;Pwd=*****;" rs.ActiveConnection = rsConn strSQL = "UPDATE status SET status = 'No Response' WHERE accountid = '*****' AND callid = '*****'" rs.Open strSQL set vg = CreateObject("vgServices.CommandLink") vg.RvSet 49, "outcome", "No Response" set vg = Nothing] 170415.642 6 49 17 script will be ran from file: C:\voiceguide\temp\vbs_49_2.vbs 170415.642 6 49 17 delete existing: C:\voiceguide\temp\vbs_49_2.vbs 170415.649 6 49 17 current objVbsOrExeProcess= 170415.650 6 49 17 RunVBScriptFile [wscript][C:\voiceguide\temp\vbs_49_2.vbs][] timeout=60 (vbsPath=C:\voiceguide\temp), start (new Process) 170415.650 6 49 17 objVbsOrExeProcess.Start call 170415.669 6 49 17 RunVBScriptFile just started. Handle=28060, Id=29424, StartTime=12/7/2012 5:04:15 PM, HasExited=False 170415.671 6 49 17 VBScript started [C:\voiceguide\temp\vbs_49_2.vbs], ProcessHandle=[28060], VbsOrExeProcess.WorkingSet=[1044480] 170415.671 6 49 17 RunModule_Script_AfterScriptStarted start 170415.671 6 49 17 continuing... 170415.672 6 49 17 HangupCall, source=Run script : no success path defined, WorkModeScript=Running_Normal, yLineStateAppPov=[Connected], lPlayId=0, lRecId=0 170415.672 6 49 17 moduleTitle=[noresponse] 170415.672 6 49 17 ScriptWorkingMode set Stopping, (called from HangupCall) 170415.672 6 49 17 ls set Disconnect_Pending (scriptstate=LS_ENDINGCALL) 170415.672 6 49 17 state Hanging up... [Run script : no success path defined] 170415.672 6 49 17 rv add [Hangup Source]{Run script : no success path defined} 170415.672 6 d added Hangup Source | Run script : no success path defined | ( 48 61 6e 67 75 70 20 53 6f 75 72 63 65 | 52 75 6e 20 73 63 72 69 70 74 20 3a 20 6e 6f 20 73 75 63 63 65 73 73 20 70 61 74 68 20 64 65 66 69 6e 65 64 | 33) id=49 170415.672 6 d added Hangup Source | Run script : no success path defined | ( 48 61 6e 67 75 70 20 53 6f 75 72 63 65 | 52 75 6e 20 73 63 72 69 70 74 20 3a 20 6e 6f 20 73 75 63 63 65 73 73 20 70 61 74 68 20 64 65 66 69 6e 65 64 | 43) id=49 170415.673 6 49 17 GoOnHoook_IssueDropCall start (hCall_crn=284004c, yLineStateAppPov=Disconnect_Pending) 170415.673 6 49 17 WriteToLogFiles_CurrScriptOnly begin 170415.673 6 49 17 WriteToLogFiles_DoWrite begin : strLogFnameLessSuffix=c:\voiceguide\Scripts\humanDefaultTrial 170415.673 6 49 17 WriteToLogFiles_DoWrite : log subdirectory does not exist: c:\voiceguide\Scripts\log 170415.674 6 49 17 WriteToLogFiles_DoWrite completed 170415.674 6 49 17 RvSaveToLogFiles_CurrAndStack iScriptCallStack_LastUsed_Idx=0 170415.674 6 49 17 t timer set 4 sec : EV_TIMEOUT_WAITFORIDLEAFTERDropCall 170415.674 6 49 17 qTel add cmd_DropCall [0,0,0,0,0][||||] 170415.674 6 49 17 GoOnHoook_IssueDropCall end 170415.938 6 49 17 qScr run evCallState sCode=[GCEV_DROPCALL] iActionID=0, crn=284004c[1|0|32|0|0][|||||] 170415.938 6 49 17 LineEvCallState crn=284004c event=2|GCEV_DROPCALL iCallState=1calldirection=0 gcCallState=32 [||] 170415.939 6 49 17 LineEvCallState eLineStateThisEvent=Idle_NotYetReleased 170415.939 6 49 17 LineEvCallState ScriptState=LS_ENDINGCALL 170415.939 6 49 17 ls set Idle_NotYetReleased (scriptstate=LS_ENDINGCALL) 170415.939 6 49 17 yLineStateAppPov: Idle_NotYetReleased crn=284004c,ev=2,GCEV_DROPCALL,0, sParam1= 170415.939 6 49 17 LineEvCallState LINECALLSTATE_IDLE begin 170415.939 6 49 17 t timer clear (force=True) 170415.939 6 49 17 CallData.dateCallStartTime=12/7/2012 5:02:56 PM 170415.939 6 49 17 rv add [CallHangupTime]{2012-12-07 17:04:15} 170415.939 6 d added CallHangupTime | 2012-12-07 17:04:15 | ( 43 61 6c 6c 48 61 6e 67 75 70 54 69 6d 65 | 32 30 31 32 2d 31 32 2d 30 37 20 31 37 3a 30 34 3a 31 35 | 34) id=49 170415.939 6 d added CallHangupTime | 2012-12-07 17:04:15 | ( 43 61 6c 6c 48 61 6e 67 75 70 54 69 6d 65 | 32 30 31 32 2d 31 32 2d 30 37 20 31 37 3a 30 34 3a 31 35 | 44) id=49 170415.939 6 49 17 WriteCDRlogs: begin (campaign=, CallData.iLineId=49) 170415.939 6 49 17 writing CDR logs 170415.939 6 49 17 cdr.sDisposition=ANSWERED_HUMAN 170415.940 6 49 17 NOTE strDialoutTelNbr=##########, strCallerIdNbr= 170415.940 6 49 17 vg.ini/Log/CDR_LastData_SaveRv=1 - RVs XML will be saved in LastApplicationData CDR field. 170415.940 6 49 17 rv replace start [$RV[CDR_amaflags]] 170415.940 6 rv dbg rv_retrieve did not find [CDR_amaflags] ( 43 44 52 5f 61 6d 61 66 6c 61 67 73) 170415.940 6 49 17 rv replace end [] 170415.940 6 49 17 rv replace start [$RV[CDR_user]] 170415.940 6 rv dbg rv_retrieve did not find [CDR_user] ( 43 44 52 5f 75 73 65 72) 170415.940 6 49 17 rv replace end [] 170415.940 6 49 17 rv replace start [$RV[CDR_usr]] 170415.940 6 rv dbg rv_retrieve did not find [CDR_usr] ( 43 44 52 5f 75 73 72) 170415.940 6 49 17 rv replace end [] 170415.940 6 49 17 $RV[CDR_amaflags]=[], $RV[CDR_user]=[] 170415.940 6 49 17 CDR (out) : "","##########","","","","","","c:\voiceguide\Scripts\humanDefaultTrial.vgs","<accountid>19576</accountid><callid>********-****-****-****-************</callid><dname>***** NAME</dname><pname>***** *****</pname><xfernumber>##########</xfernumber><appdate>Tuesday December 11</appdate><appdateSP>Martes Diciembre 11</appdateSP><apptime>11:30 AM</apptime><officephone>PHONE</officephone><officephoneSP>PHONE</officephoneSP><specialaudio>c:\voiceguide\Sounds\19576\19576_special_all.wav</specialaudio><locationaudio></locationaudio><locationaudioSP></locationaudioSP><specialaudios>c:\voiceguide\Sounds\19576\default_special_all_sp.wav</specialaudios><ttslocation>LOCATION</ttslocation><ttslocationSP>en nuestra LOCATION localidad</ttslocationSP><ttsprovider>with ***** SOMEBODY</ttsprovider><ttsproviderSP>con el ***** SOMEBODY</ttsproviderSP><provideraudio></provideraudio><provideraudioSP></provideraudioSP><greeting1></greeting1><special></special><specialSP></specialSP><OutDial_RetriesLeft>1</OutDial_RetriesLeft><$RV_STARTTIME>2012-12-07 17:03:17</$RV_STARTTIME><$RV_DEVICEID>49</$RV_DEVICEID><DlgcVoice>dxxxB5C1</DlgcVoice><DlgcNetwork>dtiB1T17</DlgcNetwork><$RV_DIALEDNUMBER>##########</$RV_DIALEDNUMBER><scriptStart_Time>2012-12-07 17:03:17</ScriptStart_Time><scriptStart_CalledFrom_Module>Hangup</ScriptStart_CalledFrom_Module><outcome>Delivered</outcome><Hangup Source>Run script : no success path defined</Hangup Source><CallHangupTime>2012-12-07 17:04:15</CallHangupTime>","'2012-12-07 17:02:56'","'2012-12-07 17:03:17'","'2012-12-07 17:04:15'",80,58,"ANSWERED_HUMAN","","" => C:\voiceguide\cdr\CDR_20121207_out.txt , C:\voiceguide\cdr\CDR_20121207_out_ANSWERED_HUMAN.txt 170415.941 6 49 17 CDR SQL: INSERT INTO cdrout (Account, Src, Dst, Dcontext, Clid, Channel, Dstchannel, Lastapp, Lastdata, dtStart, dtAnswer, dtHangup, Duration, Billsec, Disposition, Amaflags, Usr) VALUES ('','##########','','','','','','c:\voiceguide\Scripts\humanDefaultTrial.vgs','<accountid>19576</accountid><callid>********-****-****-****-************</callid><dname>***** NAME</dname><pname>***** *****</pname><xfernumber>##########</xfernumber><appdate>Tuesday December 11</appdate><appdateSP>Martes Diciembre 11</appdateSP><apptime>11:30 AM</apptime><officephone>PHONE</officephone><officephoneSP>PHONE</officephoneSP><specialaudio>c:\voiceguide\Sounds\19576\19576_special_all.wav</specialaudio><locationaudio></locationaudio><locationaudioSP></locationaudioSP><specialaudios>c:\voiceguide\Sounds\19576\default_special_all_sp.wav</specialaudios><ttslocation>LOCATION</ttslocation><ttslocationSP>en nuestra LOCATION localidad</ttslocationSP><ttsprovider>with ***** SOMEBODY</ttsprovider><ttsproviderSP>con el ***** SOMEBODY</ttsproviderSP><provideraudio></provideraudio><provideraudioSP></provideraudioSP><greeting1></greeting1><special></special><specialSP></specialSP><OutDial_RetriesLeft>1</OutDial_RetriesLeft><$RV_STARTTIME>2012-12-07 17:03:17</$RV_STARTTIME><$RV_DEVICEID>49</$RV_DEVICEID><DlgcVoice>dxxxB5C1</DlgcVoice><DlgcNetwork>dtiB1T17</DlgcNetwork><$RV_DIALEDNUMBER>##########</$RV_DIALEDNUMBER><scriptStart_Time>2012-12-07 17:03:17</ScriptStart_Time><scriptStart_CalledFrom_Module>Hangup</ScriptStart_CalledFrom_Module><outcome>Delivered</outcome><Hangup Source>Run script : no success path defined</Hangup Source><CallHangupTime>2012-12-07 17:04:15</CallHangupTime>','2012-12-07 17:02:56','2012-12-07 17:03:17','2012-12-07 17:04:15',80,58,'ANSWERED_HUMAN','','') 170415.941 6 49 17 sIni_CDRLOG_ODBC_ConnectString (secondary CDR DB) not set. 170415.941 11 db PerformWork_RunCoreSql assign sql 170415.942 11 db PerformWork_RunCoreSql ExecuteNonQuery call: INSERT INTO cdrout (Account, Src, Dst, Dcontext, Clid, Channel, Dstchannel, Lastapp, Lastdata, dtStart, dtAnswer, dtHangup, Duration, Billsec, Disposition, Amaflags, Usr) VALUES ('','##########','','','','','','c:\voiceguide\Scripts\humanDefaultTrial.vgs','<accountid>19576</accountid><callid>********-****-****-****-************</callid><dname>***** NAME</dname><pname>***** *****</pname><xfernumber>##########</xfernumber><appdate>Tuesday December 11</appdate><appdateSP>Martes Diciembre 11</appdateSP><apptime>11:30 AM</apptime><officephone>PHONE</officephone><officephoneSP>PHONE</officephoneSP><specialaudio>c:\voiceguide\Sounds\19576\19576_special_all.wav</specialaudio><locationaudio></locationaudio><locationaudioSP></locationaudioSP><specialaudios>c:\voiceguide\Sounds\19576\default_special_all_sp.wav</specialaudios><ttslocation>LOCATION</ttslocation><ttslocationSP>en nuestra LOCATION localidad</ttslocationSP><ttsprovider>with ***** SOMEBODY</ttsprovider><ttsproviderSP>con el ***** SOMEBODY</ttsproviderSP><provideraudio></provideraudio><provideraudioSP></provideraudioSP><greeting1></greeting1><special></special><specialSP></specialSP><OutDial_RetriesLeft>1</OutDial_RetriesLeft><$RV_STARTTIME>2012-12-07 17:03:17</$RV_STARTTIME><$RV_DEVICEID>49</$RV_DEVICEID><DlgcVoice>dxxxB5C1</DlgcVoice><DlgcNetwork>dtiB1T17</DlgcNetwork><$RV_DIALEDNUMBER>##########</$RV_DIALEDNUMBER><scriptStart_Time>2012-12-07 17:03:17</ScriptStart_Time><scriptStart_CalledFrom_Module>Hangup</ScriptStart_CalledFrom_Module><outcome>Delivered</outcome><Hangup Source>Run script : no success path defined</Hangup Source><CallHangupTime>2012-12-07 17:04:15</CallHangupTime>','2012-12-07 17:02:56','2012-12-07 17:03:17','2012-12-07 17:04:15',80,58,'ANSWERED_HUMAN','','') 170415.942 6 49 17 after hangup script: [C:\voiceguide\Scripts\outcomeHuman.vgs] 170415.942 6 49 17 FindFullPathToScript_VgsOrVgp start [C:\voiceguide\Scripts\outcomeHuman.vgs] 170415.942 6 49 17 after hangup script: [C:\voiceguide\Scripts\outcomeHuman.vgs] 170415.942 6 LoadedVgs_Find C:\voiceguide\Scripts\outcomeHuman.vgs at idx=8 170415.942 6 49 17 After Hangup script started (from LineEvCallState() LINECALLSTATE_IDLE handler) 170415.942 6 49 17 ScriptWorkingMode set Running_AfterHangup, (called from StartAfterHangupScriptIfDefined) 170415.942 6 49 17 t timer clear (force=False) 170415.942 6 49 17 RunModule start Run VB Script, [Human], iModuleIdx=130, previous: vgm=599, vgs=8:34 170415.942 6 49 17 state [Human] type: Script_VBScript, iRunWait=0 170415.943 6 49 17 rv replace start ------------------------------ Function GetFileContents(sFileName) Dim FSO, ScriptFile Set FSO = CreateObject("Scripting.FileSystemObject") Set ScriptFile = FSO.OpenTextFile(sFilename,1) GetFileContents = ScriptFile.ReadAll Set ScriptFile = Nothing Set FSO = Nothing End Function ExecuteGlobal GetFileContents("C:\voiceguide\include\dbApplication.vbs") strSQL = "call SaveOutcome('$RV[accountid]', 'OutFl2', '$RV[callid]', '$RV_CALLLENGTH', '$RV[outcome]', 'Human', '$RV[attemptid]')" rs.Open strSQL Set rs = Nothing ------------------------------ 170415.943 6 rv dbg rv_retrieve did not find [attemptid] ( 61 74 74 65 6d 70 74 69 64) 170415.943 6 49 17 rv replace end [Function GetFileContents(sFileName) Dim FSO, ScriptFile Set FSO = CreateObject("Scripting.FileSystemObject") Set ScriptFile = FSO.OpenTextFile(sFilename,1) GetFileContents = ScriptFile.ReadAll Set ScriptFile = Nothing Set FSO = Nothing End Function ExecuteGlobal GetFileContents("C:\voiceguide\include\dbApplication.vbs") strSQL = "call SaveOutcome('19576', 'OutFl2', '********-****-****-****-************', '80', 'Delivered', 'Human', '')" rs.Open strSQL Set rs = Nothing] 170415.943 6 49 17 script will be ran from file: C:\voiceguide\temp\vbs_49_3.vbs 170415.943 6 49 17 delete existing: C:\voiceguide\temp\vbs_49_3.vbs 170415.952 6 49 17 current objVbsOrExeProcess= 170415.952 6 49 17 RunVBScriptFile [wscript][C:\voiceguide\temp\vbs_49_3.vbs][] timeout=60 (vbsPath=C:\voiceguide\temp), start (new Process) 170415.952 6 49 17 objVbsOrExeProcess.Start call 170415.962 11 db PerformWork_RunCoreSql cmd_CoreSql.ExecuteNonQuery returned 170415.971 6 49 17 RunVBScriptFile just started. Handle=28116, Id=8780, StartTime=12/7/2012 5:04:15 PM, HasExited=False 170415.973 6 49 17 VBScript started [C:\voiceguide\temp\vbs_49_3.vbs], ProcessHandle=[28116], VbsOrExeProcess.WorkingSet=[1077248] 170415.974 6 49 17 RunModule_Script_AfterScriptStarted start 170415.974 6 49 17 continuing... 170415.974 6 49 17 FindNextVgmTitleInPathList: next module title is=[Hangup] 170415.974 6 49 17 t timer clear (force=False) 170415.974 6 49 17 RunModule start Hangup the Call, [Hangup], iModuleIdx=131, previous: vgm=130, vgs=8:8 170415.974 6 49 17 HangupCall, source=Hangup Module, WorkModeScript=Running_AfterHangup, yLineStateAppPov=[idle_NotYetReleased], lPlayId=0, lRecId=0 170415.974 6 49 17 moduleTitle=[Hangup] 170415.974 6 49 17 ScriptWorkingMode set Idle_WaitingForNextCall, (called from HangupCall_AlreadyOnHook) 170415.974 6 49 17 HangupCall WorkingModeScript=AfterHangupRun. 170415.974 6 49 17 AllScritpsCompleted_Cleanup start crn=284004c 170415.974 6 49 17 ScriptWorkingMode set Idle_WaitingForNextCall, (called from AllScritpsCompleted_Cleanup) 170415.974 6 49 17 logs not written as LogEntryWritten=1 170415.974 6 49 17 LineState_Reinit_AndReleaseCall: crn=284004c 170415.974 6 49 17 LineState_Reinit_CleanLineState : begin 170415.975 6 49 17 ls set Null_InGuardTimeAfterEndOfCall (scriptstate=LS_MODULE_TRANSITION) 170415.975 6 49 17 ScriptWorkingMode set Idle_WaitingForNextCall, (called from LineState_Reinit_CleanLineState) 170415.975 6 49 17 strThisCallIsInboundOrOutbound clear. (LineState_Reinit_CleanLineState) 170415.975 6 49 17 qTel add cmd_ReleaseCall [0,0,0,0,0][||||] 170415.975 6 49 17 t timer set 3 sec : EV_TIMEOUT_AFTERIDLE_ALLOWOUT 170415.975 6 49 17 state Waiting for a call... 170415.975 6 49 17 ScriptWorkingMode set Idle_WaitingForNextCall, (called from LineState_Reinit_AndReleaseCall) 170415.978 6 49 17 qScr run evCallState sCode=[GCEV_RELEASECALL] iActionID=0, crn=284004c[0|0|0|0|0][GCST_NULL|||||] 170415.978 6 49 17 LineEvCallState crn=284004c event=2137|GCEV_RELEASECALL iCallState=0calldirection=0 gcCallState=0 [GCST_NULL||] 170415.978 6 49 17 LineEvCallState_GCEV_RELEASECALL begin 170415.978 6 49 17 ls set Null_InGuardTimeAfterEndOfCall (scriptstate=LS_NULL_AWAITINGCALLS) 170415.978 6 49 17 ScriptWorkingMode set Idle_WaitingForNextCall, (called from gcev_releasecall) 170415.978 6 49 17 t timer set 3 sec : EV_TIMEOUT_AFTERIDLE_ALLOWOUT 170415.978 6 49 17 callstate: left as is (Null_InGuardTimeAfterEndOfCall) as sEvent==GCEV_RELEASECALL. crn=284004c,ev=2137,GCEV_RELEASECALL,0, sParam1=GCST_NULL Share this post Link to post
SupportTeam Report post Posted 12/12/2012 09:43 PM If you have DTMF keypress detection issues then most likely the telephone does not send them very clearly or the phone connection quality is poor (eg. mobile connection is poor or the VoIP connection is poor). You can test how the keypress is heard by the system by making a test call to the number you dialed and record the keypresses to a sound file using a Record module. Then you can play them back to see how clear they sound. VocieGuide trace would fire en event for every recognized keypress / dtmf tone so you can then compare the trace with sound file and see which DTMFs were detected and which ones were not and hear how the keypresses that were not detected sounded like. In future please .ZIP up any traces and post them as attachments. Share this post Link to post
