Messages Do Not Play Through Voiceguide

[Guest curtis-r]

Using Win7x64 and just upgraded to VG 7.3.2 (from previous XP, VG 4.6) and when trying to playback incoming recorded messages through Voicemail Manager (v6.0.14) it opens the Microsoft Sound Recorder, instead of playing back directly through VG.

[SupportTeam]

Version 7 of VoiceGuide uses ULaw / ALaw sound files - which is a better format to use when playing/recording over telephone connections, but is not as well supported under Windows. The Voicemail manager app right now launches a separate player when a ULaw / ALaw sound file needs to be played or recorded.