Script Reading

[JV Probation]

I have attached the vg engine trace for colloboration. The program is playing a script from some unknow location. I have checked the config xml document to make sure I have setup the location of the script to play and monitored the line status monitor during the calling. The line status monitor indicates my path directory is correct but is playing a script from some other source. Please advise.

1203_1544_vgEngine.txt

[SupportTeam]

Trace shows that the following script are set to handle calls:

 

on line 1 : C:\Program Files (x86)\VoiceGuide\Scripts\Bonneville\felony.vgs

on line 4 : C:\Program Files (x86)\VoiceGuide\Scripts\Bonneville\misdemeanor2.vgs

on line 3 : C:\Program Files (x86)\VoiceGuide\Scripts\Bonneville\yac.vgs

on line 4 : C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs

 

 

The trace does not capture any incoming calls.

 

Please include the incoming call in trace. We can then confirm what modules are being ran.

 

Also, can you post the scripts themselves, so that we can confirm what is in the script and the modules that are ran upon call answer.

[JV Probation]

I would gladly post the incoming calls in trace. What file is that located in?

[SupportTeam]

The progress of all calls is logged in the vgEngine trace files - same file as you posted (but the posted file did not include any calls in it - just system startup)

 

Please .ZIP up any files before posting them.

[JV Probation]

Okay I did a trial run today and sent that piece. I also included my script that I made and want it to go to.

1205_0908_vgEngine.txt

1205_CallEvents.txt

1205_ktTel.txt

1205_ktTts.txt

misdemeanor2.vgs

[SupportTeam]

Trace shows that incoming call was answered and the script misdemeanor2.vgs was started:

 

092038.923 6 3 2 StartLoadedVgs 2 : C:\Program Files (x86)\VoiceGuide\Scripts\Bonneville\misdemeanor2.vgs

 

in that script the module [Phase 1-2] is set to be the starting module, and it plays the "Phase 1 & 2.wav" sound file:

 

092038.956 6 3 2 [Phase 1-2] VGMTYPE_PLAY run start

092038.969 6 3 2 state [Phase 1-2] Playing wav (C:\Program Files (x86)\VoiceGuide\System\voice\Sound files\Drug court\Phase 1 & 2.wav)

 

The "Phase 1 & 2.wav"sound file played for about 9 seconds and about 5 seconds after it finished playing the caller hung up.

 

092042.841 21 3 2 ev PlayEnd 3 722347

 

092047.359 21 3 2 ev Dialogic 134,TDX_CST, crn=10000001, 844,0,0,DE_LCOF,,

092047.363 21 3 2 state Hanging up... [Loop Current Off (non-xfer vgm)]

 

is module [Phase 1-2] the module that you want your script to start in?

 

Looking at your script it seems like you would want your starting point to be the module [Day 1]

 

Please use the Edit->Script Properties menu in the Script Editor to set the module where the script is to start when answering a new call.

 

 

Also, if you want the system to move onto the next module right away after completing playing the sound file, the path to use is a "timeout 0" path, like this:

 

on {timeout 0} goto [Hangup the Call 49]

[SupportTeam]

Also, please see attached script for an example of how the script can be set up to avoid using a separate 'time switch' module for every day of the month.

 

Please let us know if you have any questions,

new.vgs