Playing whisper messages to caller and agent

[invoso.com]

Is possible during conference call between client and agent:

 

1. stop recording call

2. hold Agent on (music on hold)

3. play prompt to client

4. start recording after end of prompt

5. reconnect client and Agent (recording conference call)

?

 

I know that we can to concatenate call recordings to make whole history of call.

[SupportTeam]

Advanced managing of what is being played on the two lines that form a conferenced call can be achieved buy issuing appropriate commands through the API interface directly, instead of using the scripting modules.

 

The following API commands would need to be used to achieve what is described:

 

Record_Stop

Bridge_Disconnect

Play_Start

Play_Start

Play_Stop

Play_Stop

Bridge_Connect

Record_2Lines_Start

[invoso.com]

Any example?

[SupportTeam]

Examples of use of individual API functions are in the documentation.

 

There is no off-the-shelf working demonstration of this particular scenario, but it would be something along the lines demonstrated in the attached VoiceGuide script.

stop_record_and_whisper_both.zip