Line Dropout

[jezz]

Hi have have a problem that the line is dropping after jas a few seconds midway thru playing a wav file

 

this is the log, attached is the wav that is being played

 

150654.80 9 linedevstate 2048 0 0

150654.81 9 callstate OFFERING 66549 0 4

150654.81 9 callinfo CALLEDID

150654.82 9 callinfo ORIGIN

150654.82 9 ring 0

150654.82 9 Could not obtain handle to kill process. (new call) 1268, 0

150654.82 9 Answer the call at 3/12/2003 3:06:54 PM

150654.82 9 lineAnswer(66549) => 65832

150655.35 9 callstate CONNECTED 66549,1,0

150655.36 9 WorkingModeTAPI@Connected=

150655.36 9 WorkingModeScript@Connected=

150655.37 9 Inband detection not enabled

150655.37 9 StartLoadedVgs at 3/12/2003 3:06:55 PM

150655.38 9 tapi Reply (LineEvReply) ok 65832 0

150655.38 9 [get_propid] Number Input

150655.38 9 [get_propid] Playing (officeid.wav)

150655.39 9 PlaySoundStart ok [C:\vgscript\officeid.wav]

150656.63 0 sys cleanup Start

150656.63 0 sys cleanup End

150658.07 9 callstate DISCONNECTED 66549,0,0

150658.08 9 LsGetNbrsPlayWelcMsg EV_REMOTEPARTY_DISCONNECT

150658.08 9 Hanging up call...

150658.08 9 RecSoundStop ok

150658.14 9 PlaySoundStop ok

150658.14 9 fnHangupCall end

150658.17 9 linedevstate 2048 0 0

150658.17 9 callstate IDLE 66549 0 0

150658.18 9 WorkingMode@Idle=

150658.18 9 After Hangup script:[C:\vgscript\ftp.vgs]

150658.18 0 LoadedVgs_Find C:\vgscript\ftp.vgs at idx=2

150658.18 9 [ftp file] Run Program

150658.19 9 RVreplace start (strlen>100)

150658.20 9 On Success path not defined.

150658.20 9 Hanging up call... [Run module 2392]

150658.20 9 HangupCall_Common Mode=AfterHangupRun

150658.20 9 ReinitTelephony due to IDLE start

150658.20 9 tapi Reply (LineEvReply) ok 65986 0

150658.24 9 tapic lineDeallocateCall(MainCall:66549) 0

150658.40 9 lineOpen(9) => 0

150658.40 9 Waiting for a call...

150658.40 9 lineOpen(9)LineHandle=66173

officeid.zip

[SupportTeam]

Are you using a Dialogic card or a Voice modem?

 

If using a modem please read:

http://voiceguide.com/forums/index.php?showtopic=341

[jezz]

a dialogic card

[SupportTeam]

Perhaps the "disconnect tone detection" settings are set a bit too broadly and the sound played on the line is mistakenly being detected as a disconnect tone..

 

Please see:

http://voiceguide.com/forums/index.php?showtopic=768

http://voiceguide.com/forums/index.php?showtopic=599

for information on how to configure the disconnect tone detection settings...