Cdr Not Showing File Playing For Answered_Human

[Guest u4910]

In the CDR logs and CDROUT table, entries for ANSWERED_HUMAN do not show the file played. For other types of answered calls it always records this. I notice this in the cdr log file as well as the cdrout table entries. Please see file and reference phone number 94519000. You will see that here as well as for any other ANSWERED_HUMAN. Any ideas?

0516_0831_vgEngine.zip

[SupportTeam]

Please update system to this version of VoiceGuide:

[old link deleted]

This version fixes the issue that you reported.

To update, stop VoiceGuide service, close all VoiceGuide programs and then run the new install over the top of existing installation.

[Guest u4910]

Thanks! You all are the best!