Vg Doesen't Record Call (Vgs)

[invoso.com]

VG script doesn't record any call.

Return only empty files (0 to 1 KB)

 

It happens yesterday after system reset.

 

 

151554.586 3 7 3 FindNextVgmTitleInPathList: next module title is=[nagranie rozmowy]

151554.586 3 7 3 RunModule (timer redirect) [Run VB Script,[nagranie rozmowy],153]

151554.586 3 7 3 q scr add evScriptEvent 9800 CMD_RUN_SAME_MODULE_AGAIN

151554.586 6 7 3 q scr run evScriptEvent sCode=[CMD_RUN_SAME_MODULE_AGAIN] iActionID=0, crn=0[0|0|0|0|0][|||||]

151554.586 6 7 3 scriptevent CMD_RUN_SAME_MODULE_AGAIN 0|0|0 ||

151554.586 6 7 3 t timer clear (force=False)

151554.586 6 7 3 RunModule start Run VB Script, [nagranie rozmowy], iModuleIdx=153, previous: vgm=153, vgs=3:3

151554.586 6 7 3 state [nagranie rozmowy] type: Script_VBScript, iRunWait=1

151554.586 6 7 3 rv replace start

------------------------------

set vg = CreateObject("vgServices.CommandLink")

strRet = vg.Record_2Lines_Start($RV[Conf_LineId_1], $RV[Conf_LineId_1], $RV[Conf_LineId_2], "C:\callrecord\$RV[session_id].wav", "")

vg.Run_ResultReturn $RV_LINEID, "success"

set vg = Nothing

------------------------------

151554.586 6 7 3 rv replace end [set vg = CreateObject("vgServices.CommandLink")

strRet = vg.Record_2Lines_Start(7, 7, 19, "C:\callrecord\ID201201261515170.wav", "")

vg.Run_ResultReturn 7, "success"

set vg = Nothing]

151554.586 6 7 3 script will be ran from file: C:\Program Files\VoiceGuide\temp\vbs_7_2.vbs

151554.586 6 7 3 delete existing: C:\Program Files\VoiceGuide\temp\vbs_7_2.vbs

151554.586 6 7 3 current objVbsOrExeProcess=

151554.586 6 7 3 RunVBScriptFile [wscript][C:\Program Files\VoiceGuide\temp\vbs_7_2.vbs][] timeout=60 (vbsPath=C:\Program Files\VoiceGuide\temp), start (new Process)

151554.586 6 7 3 objVbsOrExeProcess.Start call

151554.586 6 7 3 RunVBScriptFile just started. Handle=1452, Id=2444, StartTime=2012-01-26 15:15:54, HasExited=False

151554.586 6 7 3 VBScript started [C:\Program Files\VoiceGuide\temp\vbs_7_2.vbs], ProcessHandle=[1452], VbsOrExeProcess.WorkingSet=[77824]

151554.586 6 7 3 RunModule_Script_AfterScriptStarted start

151554.586 6 7 3 waiting. iRunWait=1 (process:1452)

151554.586 6 7 3 t timer set 1 sec : EV_TIMEOUT_CHECKONSTATE

151554.602 3 7 3 db odbc query completed.

151554.961 27 remoting link constructor activated: vgServices_CommandLink

151554.977 27 7 3 rem Record_2Lines_Start [7,19,C:\callrecord\ID201201261515170.wav] options=[]

151554.977 27 7 3 CallExistsOnLine TRUE crn=28000e2

151554.977 27 7 3 q tel add cmd_SilenceDetectSet [1000,0,0,0,0][||||]

151554.977 7 7 3 q tel run cmd_SilenceDetectSet

151554.977 27 7 3 q tel add cmd_RecTwoLinesStart [7,19,255171,6,0][dxxxB1C3|dtiB1T3|dtiB1T7|C:\callrecord\ID201201261515170.wav|]

151554.977 27 7 3 Record_2Lines_Start [C:\callrecord\ID201201261515170.wav] ok

151554.977 7 7 3 q tel run cmd_RecTwoLinesStart

151554.977 27 7 3 rem Run_ResultReturn [success] 7

151554.977 27 7 3 q scr add cmdRun_ResultReturn 0

151554.977 6 7 3 q scr run cmdRun_ResultReturn sCode=[] iActionID=0, crn=0[0|0|0|0|0][success|||||]

151554.977 6 7 3 rv add [nagranie rozmowy_ResultReturn]{success}

151554.977 6 d added nagranie rozmowy_ResultReturn | success | ( 6e 61 67 72 61 6e 69 65 20 72 6f 7a 6d 6f 77 79 5f 52 65 73 75 6c 74 52 65 74 75 72 6e | 73 75 63 63 65 73 73 | 99) id=7

151554.977 6 d added nagranie rozmowy_ResultReturn | success | ( 6e 61 67 72 61 6e 69 65 20 72 6f 7a 6d 6f 77 79 5f 52 65 73 75 6c 74 52 65 74 75 72 6e | 73 75 63 63 65 73 73 | 174) id=7

151554.977 6 7 3 path {success} found (at offset 3)

151554.977 6 7 3 FindNextVgmTitleInPathList: next module title is=[Wait till end of call,_91]

151554.977 6 7 3 module's runwait=1, WavPlayHasNowFinished=0, iRunWait_ExeResult_NextVgm=152

151554.977 6 7 3 q tel add cmd_PlayStop [0,0,0,0,0][||||]

151554.977 6 7 3 play PlaySoundStop ok

151554.977 6 7 3 t timer clear (force=False)

151554.977 6 7 3 RunModule start Play, [Wait till end of call,_91], iModuleIdx=152, previous: vgm=153, vgs=3:3

151554.977 6 7 3 [Wait till end of call,_91] VGMTYPE_PLAY run start

151554.977 6 7 3 CheckForAnyPlayActionsAndSetkeysIfNecessary no PlayActions, vgmidx=152, strPaths=on {success} goto [Hangup the Call]

on {fail} goto [Hangup the Call]

on {GCEV_TASKFAIL} goto [Hangup the Call]

on {GCEV_RESETLINEDEV} goto [Hangup the Call]

 

151554.977 6 7 3 PrepareAndPlayWavAndTts start iModuleIdx=152, iPlayFileIdx=1, bMakeTtsFile=True, sSoundFileIs=

151554.977 6 7 3 PrepareAndPlayWavAndTTS sPlayFile=

151554.977 6 7 3 state [Wait till end of call,_91] Playing wav ()

151554.977 6 7 3 q scr add evScriptEvent 8001 EV_PLAY_FINISHED

151554.977 6 7 3 q scr run evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0[0|0|0|0|0][|||||]

151554.977 6 7 3 scriptevent EV_PLAY_FINISHED 0|0|0 ||

151554.977 6 7 3 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED

151554.977 6 7 3 path {EV_PLAY_FINISHED} not found

151554.977 6 7 3 iCurrReplayCount=0, iMaxReplayCount=20

151554.977 6 7 3 t timer set 60 sec : EV_TIMEOUT_REPLAYMSG

151554.977 7 7 3 q tel run cmd_PlayStop

151555.008 19 7 3 ev PlayEnd 7 248765

151555.008 19 7 3 play end id=248765, (old ID) current id=0

[SupportTeam]

Can you please post the ktTel and vgEngine trace excerpts which captures that call from one module before the module [nagranie rozmowy] till the end.

 

Please also post the file: C:\callrecord\ID201201261515170.wav

[invoso.com]

File ID201201261515170.wav is empty.

I send other typical file.

Wav files have 0 or 1 KB size.

kTel.zip

ID201201261537430.wav

[SupportTeam]

Can you please post the vgEngine trace as well?

[invoso.com]

As You wish.

vgEngine.zip

[invoso.com]

Is any progress in my case?

[SupportTeam]

Please update system to this version of VoiceGuide:

[old link removed]

If you are still encountering problems please post the traces as before, but this time ensure that traces include the previous 4 modules or so.

Are you able to post a script (.vgs) excerpt that shows what are those 4 modules before the VGS module that starts the 2-line recording?

The problem is basically caused by another file still playing when the 2-line recording is commenced. The new version should resolve this issue but we would like to take a look at the script to see what the script is doing. For this we need longer traces or script excerpt.

[invoso.com]

My script recorded calls until last VG upgrade to VoiceGuide_7.3.0_120123.exe

 

 

Now, after upgrade to 7.3.0_120130.exe VG don't create files and don't finished calls when 2nd caller hangup. Call is still active until first caller hangup.

part of script.zip

log7_3_0_120130.zip

[SupportTeam]

Please post the ktTel traces capturing the entire call, including the call hangups (from both sides) after conference call was ended.

[invoso.com]

ktTel.txt

0130_ktTel.zip

[SupportTeam]

Please update your system to this version:

[old link removed]

and in the module that starts the 2-line recording change:

set vg = CreateObject("vgServices.CommandLink")
strRet = vg.Record_2Lines_Start($RV[Conf_LineId_1], $RV[Conf_LineId_1], $RV[Conf_LineId_2], "C:\callrecord\$RV[session_id].wav", "")
vg.Run_ResultReturn $RV_LINEID, "success"
set vg = Nothing

to:

set vg = CreateObject("vgServices.CommandLink")
strRet = vg.Record_2Lines_Start($RV[Conf_LineId_1], $RV[Conf_LineId_1], $RV[Conf_LineId_2], "C:\callrecord\$RV[session_id].wav", "")
set vg = Nothing

ie. remove the call to Run_ResultReturn

Run_ResultReturn has a side-effect of stopping any Plays or Records happening on the line.

[invoso.com]

Now recording working properly.

 

Thanks a lot.