Error In 2 Lines

[Guest DiegoBellini]

I have a 4 line IVR server with a Dialogic card installed as 3 years ago and now I only run the lines number 2 and number 4.

The numbers 1 and 2 never answered and not indicated that are busy.

Only play rings, but never answered.

Thanks

Logs.zip

[SupportTeam]

To find out whether its the lines that are not working or whether it's the ports on the Dialogic card that are faulty you can try exchanging the working and non-working telephone lines.

If the same ports are not working then looks like the Dialogic card has the problem, otherwise it's the telephone lines that are faulty.