Outdial Retries Parameter Didn't Work

[Guest ddenara]

I have a c# program which creates and outdialing xml file. This c# program is called by a scheduled task to run at 10:30am every day. It's been working fine until today when a phone call was made at 6am. To fix not having my customer called this early, I updated the DayTimeStart and DayTimeStop values to limit calling between 10am and 8pm as shown below:

 

<DayTimeStart>1000</DayTimeStart>

<DayTimeStop>2000</DayTimeStop>

 

My confusion is that I had the RetriesLeft set to zero as per this XML tag:

 

<RetriesLeft>0</RetriesLeft>

 

So, why would a call inserted yesterday try again today at 6am?

 

Since 0600 was previous DayTimeStart value, it makes sense tat it would dial at that time; however, it shouldn't have redial at all due to the retries setting being zero. How could this happen?

 

I attached the script log file which shows the original insert yesterday with 6am as starting time and retries set to zero. I am also sending a section from the VG egnine log files for yesterday when the call was inserted. Client's name was cline.

ClientReminder-Problem.zip

yesterday VG engine log file.zip

[SupportTeam]

Could you please post a more complete vgEngine trace capturing the outbound call being loaded, dialed and the after-call processing. We can then see what happened during this call.

 

Can you also post the trace from next day capturing the retry call being made.

 

Please .ZIP up any traces before posting.