Outgoing Line Issue

[Guest miva]

Hi Support,

 

We’ve got an issue on our servers for outbound calls. Frequently we are experiencing a problem where the system can not find a free line to make an outbound call, despite there being few calls on the service, and all lines are setup to allow outbound calls. The logs indicate that lines are not in the selected list of outbound numbers, but we believe they are, and they do work some of the time.

 

Please find below an exert from our logs detailing the problem:

 

130709.281 6 22 8 rv replace end: [0355516149]

130709.281 6 22 8 t timer set 0.4 sec : EV_TIMEOUT_READYTOBEGINTRANSFER

130709.281 6 22 8 timer set completed lTimeLeft250msUnits=2, iTimeoutCode=9012

130709.281 6 22 8 qScr run evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0[381562|0|0|0|0][|||||]

130709.281 6 22 8 scriptevent EV_PLAY_FINISHED param1:, param2:, param3:

130709.281 6 22 8 LsXfer_1_Start : 8001(EV_PLAY_FINISHED),EV_PLAY_FINISHED,381562,0,0,,,

130709.281 6 22 8 path {EV_PLAY_FINISHED} not found

130709.687 4 22 8 timer EV_TIMEOUT_READYTOBEGINTRANSFER

130709.687 4 22 8 qScr add evScriptEvent 9012 EV_TIMEOUT_READYTOBEGINTRANSFER

130709.687 6 22 8 qScr run evScriptEvent sCode=[EV_TIMEOUT_READYTOBEGINTRANSFER] iActionID=0, crn=0[0|0|0|0|0][|||||]

130709.687 6 22 8 scriptevent EV_TIMEOUT_READYTOBEGINTRANSFER param1:, param2:, param3:

130709.687 6 22 8 LsXfer_1_Start : 9012(EV_TIMEOUT_READYTOBEGINTRANSFER),EV_TIMEOUT_READYTOBEGINTRANSFER,0,0,0,,,

130709.687 6 22 8 path {EV_TIMEOUT_READYTOBEGINTRANSFER} not found

130709.687 6 22 8 timeout on transfer attempt set by VG.INI [PBX] AnnouncedTransfersMaxWaitTime (30 sec)

130709.687 6 22 8 t timer set 30 sec : EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

130709.687 6 22 8 timer set completed lTimeLeft250msUnits=120, iTimeoutCode=9021

130709.687 6 22 8 state [TestTransfer Call] Blind Dial and Connect to 0355516149

130709.687 6 22 8 dial sCidSentThisCall= (pre RV replace)

130709.687 6 22 8 dial pre RV replace strDialoutOptions=<CallerId>0255556905</CallerId>

130709.687 6 22 8 dial post RV replace strDialoutOptions=<CallerId>0255556905</CallerId>

130709.687 6 22 8 outbound call announce message not defined. vgm=2251 [TestTransfer Call]

130709.687 6 22 8 setting CONNECT_IMMEDIATELY as iXferType = XT_DC_BLIND

130709.687 6 22 8 calling FindFreeLine

130709.687 6 Search for free lines in list [2, 3, 4, 5, 6, 7, 8, 9, 10, 11] in LineID range [0-58] src=XferDialAndConf

130709.687 6 2 1 CallExistsOnLine FALSE crn=0

130709.687 6 2 1 dial device [dxxxB1C1,dtiB1T1] not in selection list [,2, 3, 4, 5, 6, 7, 8, 9, 10, 11,]

130709.687 6 4 2 CallExistsOnLine FALSE crn=0

130709.703 6 4 2 dial busy: yLineStateAppPov=Null_InGuardTimeAfterEndOfCall

130709.703 6 7 3 CallExistsOnLine FALSE crn=0

130709.703 6 7 3 dial device [dxxxB1C3,dtiB1T3] not in selection list [,2, 3, 4, 5, 6, 7, 8, 9, 10, 11,]

130709.703 6 10 4 CallExistsOnLine FALSE crn=0

130709.703 6 10 4 dial device [dxxxB1C4,dtiB1T4] not in selection list [,2, 3, 4, 5, 6, 7, 8, 9, 10, 11,]

130709.703 6 13 5 CallExistsOnLine FALSE crn=0

130709.703 6 13 5 dial device [dxxxB2C1,dtiB1T5] not in selection list [,2, 3, 4, 5, 6, 7, 8, 9, 10, 11,]

130709.703 6 16 6 CallExistsOnLine FALSE crn=0

130709.703 6 16 6 dial device [dxxxB2C2,dtiB1T6] not in selection list [,2, 3, 4, 5, 6, 7, 8, 9, 10, 11,]

130709.703 6 19 7 CallExistsOnLine FALSE crn=0

130709.703 6 19 7 dial device [dxxxB2C3,dtiB1T7] not in selection list [,2, 3, 4, 5, 6, 7, 8, 9, 10, 11,]

130709.703 6 22 8 CallExistsOnLine TRUE crn=280024c

130709.703 6 22 8 dial busy: active call

130709.703 6 25 9 CallExistsOnLine FALSE crn=0

130709.703 6 25 9 dial device [dxxxB3C1,dtiB1T9] not in selection list [,2, 3, 4, 5, 6, 7, 8, 9, 10, 11,]

130709.703 6 28 10 CallExistsOnLine FALSE crn=0

130709.703 6 28 10 dial device [dxxxB3C2,dtiB1T10] not in selection list [,2, 3, 4, 5, 6, 7, 8, 9, 10, 11,]

130709.703 6 31 11 CallExistsOnLine FALSE crn=0

130709.703 6 31 11 dial device [dxxxB3C3,dtiB1T11] not in selection list [,2, 3, 4, 5, 6, 7, 8, 9, 10, 11,]

130709.703 6 34 12 CallExistsOnLine FALSE crn=0

130709.703 6 34 12 dial device [dxxxB3C4,dtiB1T12] not in selection list [,2, 3, 4, 5, 6, 7, 8, 9, 10, 11,]

130709.703 6 37 13 CallExistsOnLine FALSE crn=0

130709.703 6 37 13 dial device [dxxxB4C1,dtiB1T13] not in selection list [,2, 3, 4, 5, 6, 7, 8, 9, 10, 11,]

130709.703 6 40 14 CallExistsOnLine FALSE crn=0

130709.703 6 40 14 dial device [dxxxB4C2,dtiB1T14] not in selection list [,2, 3, 4, 5, 6, 7, 8, 9, 10, 11,]

130709.703 6 43 15 CallExistsOnLine FALSE crn=0

130709.703 6 43 15 dial device [dxxxB4C3,dtiB1T15] not in selection list [,2, 3, 4, 5, 6, 7, 8, 9, 10, 11,]

130709.703 6 46 16 CallExistsOnLine FALSE crn=0

130709.703 6 46 16 dial device [dxxxB4C4,dtiB1T16] not in selection list [,2, 3, 4, 5, 6, 7, 8, 9, 10, 11,]

130709.703 6 49 17 CallExistsOnLine FALSE crn=0

130709.703 6 49 17 dial device [dxxxB5C1,dtiB1T17] not in selection list [,2, 3, 4, 5, 6, 7, 8, 9, 10, 11,]

130709.703 6 52 18 CallExistsOnLine FALSE crn=0

130709.703 6 52 18 dial device [dxxxB5C2,dtiB1T18] not in selection list [,2, 3, 4, 5, 6, 7, 8, 9, 10, 11,]

130709.703 6 55 19 CallExistsOnLine FALSE crn=0

130709.703 6 55 19 dial device [dxxxB5C3,dtiB1T19] not in selection list [,2, 3, 4, 5, 6, 7, 8, 9, 10, 11,]

130709.703 6 58 20 CallExistsOnLine FALSE crn=0

130709.703 6 58 20 dial device [dxxxB5C4,dtiB1T20] not in selection list [,2, 3, 4, 5, 6, 7, 8, 9, 10, 11,]

130709.703 6 22 8 Could not find free line to place outgoing call.

 

Any suggestions would be welcome, or if you require more information or additional logs please just let us know.

 

Regards,

MIVA

[SupportTeam]

What is the version of VoiceGuide used on this system? Can you post the first 20 or so lines of the vgEngine trace started at service restart time.

[Guest miva]

100016.218 5 ------------------------------------------------------------------------------------------------------

100016.218 5 vgEngine version : 7.1.3791.30228 (RELEASE Build)

100016.218 5 created on : 2010-05-19 15:47:36.82

100016.218 5 AssemblyLocation : C:\Program Files\VoiceGuide\vgEngine.dll

100016.234 5 LastWriteTime : 2010-05-19 15:56:40

100016.234 5 ------------------------------------------------------------------------------------------------------

100016.234 5 CurrentTime : 2011-10-18 10:00:16, UTC: 2011-10-18 00:00:16

100016.234 5 log level = 10

100016.234 5 used sIniFile: C:\Program Files\VoiceGuide\vg.ini

100016.234 5 used sAppPath: C:\Program Files\VoiceGuide\

100016.234 5 ktTel: loaded based on vg.ini selection.

100016.234 5 ExecutingAssembly : vgEngine, Version=7.1.3791.30228, Culture=neutral, PublicKeyToken=d826ea7f1686ca63

100016.234 5 ReferencedAssemblies : 13

100016.234 5 Microsoft.VisualBasic, Version=8.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a

100016.296 5 Microsoft.VisualBasic, Version=8.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a C:\WINDOWS\assembly\GAC_MSIL\Microsoft.VisualBasic\8.0.0.0__b03f5f7f11d50a3a\Microsoft.VisualBasic.dll

100016.296 5 tessnet2_32, Version=2.0.4.0, Culture=neutral, PublicKeyToken=1550524b5ba07e29

100016.656 5 tessnet2_32, Version=2.0.4.0, Culture=neutral, PublicKeyToken=1550524b5ba07e29 C:\Program Files\VoiceGuide\tessnet2_32.dll

100016.656 5 ktTelCommon, Version=1.0.3768.34042, Culture=neutral, PublicKeyToken=81bdcc44759ecdc5

100016.703 5 ktTelCommon, Version=1.0.3768.34042, Culture=neutral, PublicKeyToken=81bdcc44759ecdc5 C:\Program Files\VoiceGuide\ktTelCommon.dll

100016.703 5 System.Core, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

100016.750 5 System.Core, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 C:\WINDOWS\assembly\GAC_MSIL\System.Core\3.5.0.0__b77a5c561934e089\System.Core.dll

100016.750 5 vgServicesInterfaces, Version=1.0.0.0, Culture=neutral, PublicKeyToken=4f342a61cca7f182

100016.750 5 vgServicesInterfaces, Version=1.0.0.0, Culture=neutral, PublicKeyToken=4f342a61cca7f182 C:\Program Files\VoiceGuide\vgServicesInterfaces.dll

100016.750 5 System.Runtime.Remoting, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

100016.765 5 System.Runtime.Remoting, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 C:\WINDOWS\assembly\GAC_MSIL\System.Runtime.Remoting\2.0.0.0__b77a5c561934e089\System.Runtime.Remoting.dll

100016.765 5 System.ServiceModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

100017.109 5 System.ServiceModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 C:\WINDOWS\assembly\GAC_MSIL\System.ServiceModel\3.0.0.0__b77a5c561934e089\System.ServiceModel.dll

100017.109 5 mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

100017.109 5 mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorlib.dll

100017.109 5 System.Data, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

100017.234 5 System.Data, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 C:\WINDOWS\assembly\GAC_32\System.Data\2.0.0.0__b77a5c561934e089\System.Data.dll

100017.234 5 System.Drawing, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a

100017.234 5 System.Drawing, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a C:\WINDOWS\assembly\GAC_MSIL\System.Drawing\2.0.0.0__b03f5f7f11d50a3a\System.Drawing.dll

100017.234 5 System.Configuration, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a

100017.234 5 System.Configuration, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a C:\WINDOWS\assembly\GAC_MSIL\System.Configuration\2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

100017.234 5 System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

100017.234 5 System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 C:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5c561934e089\System.dll

100017.234 5 System.Xml, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

100017.234 5 System.Xml, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 C:\WINDOWS\assembly\GAC_MSIL\System.Xml\2.0.0.0__b77a5c561934e089\System.Xml.dll

100017.234 5 System.EnterpriseServices, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a

100017.296 5 System.EnterpriseServices, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a C:\WINDOWS\assembly\GAC_32\System.EnterpriseServices\2.0.0.0__b03f5f7f11d50a3a\System.EnterpriseServices.dll

100017.296 5 EngineStart assembly.load completed

[SupportTeam]

Could you please try updating system to latest version of VoiceGuide v7 (just install new version over the top of the current one) and see if you still encounter similar issues. please post traces from current VG version if any similar issues are still encountered.