Disconnecting Reason

[invoso.com]

User of my system told me that her connections are unexpected disconnecting.

 

I attached part of vgEngine log to analyze this case.

 

 

Can you explain where is the problem.

 

I'm using [on {timeout 3113} goto [play warning] but disconnecting happens after 140 seconds,

disconnecting case.txt

[SupportTeam]

Trace shows that the DISCONNECT_USER_1 tone was detected on the line, and that is why the line was disconnected:

 

 

204909.794 6 4 2 scriptevent DISCONNECT 1003|0|0 DE_TONEON|DISCONNECT_USER_1|

 

 

As you are using ISDN then you can remove all tone definitions from the ConfigLine.xml file. ISDN systems do not need to listen out for tones on the line to determine when call has ended.

(also see the "Sample ConfigLine for ISDN lines.xml" file in VoiceGuide's \conf\ subdirectory)