Guest u4910 Report post Posted 10/04/2011 06:47 PM The CDR is showing the wav file played for ANSWERED_MACHINE but not for ANSWERED_HUMAN. Why is this? Not a big deal, but in case I need to go back to a call made, it would be nice to know the wav file was actually played. <OutDialEntry> <PhoneNumber>5550130</PhoneNumber> <PhoneNumberPrefix>9</PhoneNumberPrefix> <DayTimeStart>0800</DayTimeStart> <DayTimeStop>2000</DayTimeStop> <DaysCallAllowed>MoTuWeThFrSa</DaysCallAllowed> <CampaignName>32</CampaignName> <OnAnswerLive>c:\092311_2.wav</OnAnswerLive> </OutDialEntry> "530","9555","","","","","","","","'2011-10-03 08:18:33'","'2011-10-03 08:18:50'","'2011-10-03 08:19:27'",53,37,"ANSWERED_HUMAN","","" "590","9555","","","","","","c:\092311_2.wav","","'2011-10-03 08:18:43'","'2011-10-03 08:18:49'","'2011-10-03 08:19:39'",56,51,"ANSWERED_MACHINE","","" Share this post Link to post
SupportTeam Report post Posted 10/04/2011 07:13 PM Could you please post the vgEngine and ktTel traces capturing the outbound call? Please .ZIP up the traces before posting them. Share this post Link to post
SupportTeam Report post Posted 10/04/2011 11:51 PM Can you try updating your v7 system to the latest v7 available from our WWW? Looks like what you are seeing may be an bug that has already been fixed in more recent v7 releases. Just download new version and then install over the top of existing installation (stop VoiceGuide service before install). Your existing config files will be retained if new install is done over the top of old install. Share this post Link to post
Guest u4910 Report post Posted 10/05/2011 01:30 AM The zipped file is 4M (ktel is 24m). This is over the upload limit? Share this post Link to post
SupportTeam Report post Posted 10/05/2011 01:36 AM Can you try updating system first as per previous post and seeing if this resolves the issue? Share this post Link to post
Guest u4910 Report post Posted 10/05/2011 06:00 PM How can I tell the version? I think I recently installed the latest VG on here (maybe a few weeks ago). Share this post Link to post
SupportTeam Report post Posted 10/06/2011 04:27 AM The first 20 lines of the vgEngine trace created at service startup time show this, and there are entries at every call start time, that identify vgEngine version. Please .ZIP up one of the vgEngine traces that also captures an outgoing ANSWERED_HUMAN call. The 10MB trace should ZIP down to about 1MB (?). Share this post Link to post
