Is This Card Reliable Issue?

[ronghuizhang]

Dear VoiceGuide support,

 

 

We are using VoiceGuid v6.0.3386. Card is D/4PCI-U card.

 

Our customer reported to us that, this happened quite frequent, 10%. What happened is, when dial card made a call to a phone, and the person picked up and say 'yo', dial card just hang up. I looked at the log and found it went to condition to onNotConnected and went to a script and hanged up. I somehow feel, the script was not executed either. Please take a look at the following log,

 

 

140035.11 5 OnNotConnected unknown app [c:\toa\callout\UGI_trial\ugi_fax.vgs] ------Here is the place I mean, it says OnNotConnected. But customer told me he heard the ring and picked up and say 'yo' and the software hang up on him. How can I investigate what was really going on? Your help is highly appreciated!

 

 

 

 

140009.63 5 event EV_TIMEOUT_AFTERIDLE_ALLOWOUT, iCode=9013 state=900

140009.63 5 setting iDialoutReadyToDialout = 1

140019.72 5 dial [1018,915708298973,1107281400,0,2359,MoTuWeThFrSaSu,[],1,c:\toa\callout\UGI_trial\1651152.wav,c:\toa\callout\UGI_trial\ugi_trial1.vgs,c:\toa\callout\UGI_trial\ugi_trial1.vgs,[PhoneNumberCalled]{915708298973}[TOAID]{108}[JOBID]{41}[FirstName]{Jeremy}[LastName]{Boecker}[Jobdesc]{Test Group}[FillCount]{2}[Token]{init}[CallBackPhone]{6107365830},29,0,5,c:\toa\callout\UGI_trial\ugi_fax.vgs,] (search started at 140019.72)

140019.72 5 dial DialOnLine start tel[915708298973] ann[c:\toa\callout\UGI_trial\1651152.wav] vgs[c:\toa\callout\UGI_trial\ugi_trial1.vgs] am[c:\toa\callout\UGI_trial\ugi_trial1.vgs] rv[[PhoneNumberCalled]{915708298973}[TOAID]{108}[JOBID]{41}[FirstName]{Jeremy}[LastName]{Boecker}[Jobdesc]{Test Group}[FillCount]{2}[Token]{init}[CallBackPhone]{6107365830}] cid[]

140019.72 0 dial callque update id=1018: NextCallTime=1107281405(7/28/2011 2:05:19 PM), RetriesLeft=-1

140019.72 5 rv clear all

140019.73 5 rv add [PhoneNumberCalled]{915708298973}

140019.73 5 rv add [TOAID]{108}

140019.73 5 rv add [JOBID]{41}

140019.73 5 rv add [FirstName]{Jeremy}

140019.73 5 rv add [LastName]{Boecker}

140019.73 5 rv add [Jobdesc]{Test Group}

140019.73 5 rv add [FillCount]{2}

140019.73 5 rv add [Token]{init}

140019.73 5 rv add [CallBackPhone]{6107365830}

140019.75 5 rv add [OutDial_ID]{1018}

140019.75 5 rv add [OutDial_OnNotConnected]{c:\toa\callout\UGI_trial\ugi_fax.vgs}

140019.75 5 rv add [OutDial_AnswerTimeout]{29}

140019.75 5 rv add [OutDial_RetriesLeft]{0}

140019.75 5 rv add [OutDial_PauseBetweenRetries]{5}

140019.75 5 dial making call tel[915708298973] ann[c:\toa\callout\UGI_trial\1651152.wav] vgs[c:\toa\callout\UGI_trial\ugi_trial1.vgs] am[c:\toa\callout\UGI_trial\ugi_trial1.vgs] OnHangup[C:\toa\callout\UGI_trial\ugi_onfinish.vgs] rv[[PhoneNumberCalled]{915708298973}[TOAID]{108}[JOBID]{41}[FirstName]{Jeremy}[LastName]{Boecker}[Jobdesc]{Test Group}[FillCount]{2}[Token]{init}[CallBackPhone]{6107365830}[OutDial_ID]{1018}[OutDial_OnNotConnected]{c:\toa\callout\UGI_trial\ugi_fax.vgs}[OutDial_AnswerTimeout]{29}[OutDial_RetriesLeft]{0}[OutDial_PauseBetweenRetries]{5}]

140019.75 5 script interpretor: VgMulti v6.0.3386

140019.77 5 state Dialing 915708298973

140019.77 5 lineMakeCall=>[]

140019.77 5 timer set 39 EV_TIMEOUT_MAKECALL_NORESPONSE

140020.31 5 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

140020.31 5 event TDX_SETHOOK, iCode=135 state=5200

140020.31 5 LsWaitAfterDialingOut : 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

140035.06 5 tw DialogicEvent 133,TDX_CALLP,11,0,0,CR_CEPT,,

140035.08 5 event OPERATOR, iCode=133 state=5200

140035.08 5 LsWaitAfterDialingOut : 133,OPERATOR,11,0,0,CR_CEPT,,

140035.08 5 event CR_CEPT, iCode=133 state=5200

140035.08 5 LsWaitAfterDialingOut : 133,CR_CEPT,11,0,0,,,

140035.08 5 event TDX_CALLP, iCode=133 state=5200

140035.08 5 LsWaitAfterDialingOut : 133,TDX_CALLP,11,0,0,CR_CEPT,,

140035.11 5 rvns add [OutDial_Result]{SIT_Unavailable}

140035.11 5 timer clear bForceClear=False

140035.11 5 OnNotConnected unknown app [c:\toa\callout\UGI_trial\ugi_fax.vgs]

140035.11 5 HangupCall start (CR_CEPT in LsWaitAfterDialingOut)

140035.11 5 rv add [Hangup Time]{7/28/2011 2:00:35 PM}

140035.13 5 state Hanging up call... [CR_CEPT in LsWaitAfterDialingOut]

140035.13 5 HangupCall_Common hCall=0

140035.13 5 play PlayStop ok

140035.13 5 timer set 1 EV_TIMEOUT_DOLINEDROP

140035.13 5 state Waiting for a call...

140035.13 5 fnHangupCall end

140035.13 5 tw DialogicEvent 134,TDX_CST,2909,0,0,DE_LCON,,

140035.13 5 event TDX_CST, iCode=134 state=900

140035.13 5 LsAwaitingCalls EV_UNKNOWN_134

140036.13 5 timer fired EV_TIMEOUT_DOLINEDROP

140036.13 5 event EV_TIMEOUT_DOLINEDROP, iCode=9102 state=900

140036.13 5 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

140036.17 5 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

140036.17 5 event TDX_SETHOOK, iCode=135 state=900

140036.17 5 LsAwaitingCalls EV_UNKNOWN_135

140036.17 5 event callstate IDLE 5 1,0,0

140036.17 5 WorkingMode@Idle=

140036.17 5 set LineState().hCall = 0 LineEvCallState-LINECALLSTATE_IDLE

140036.17 5 timer clear bForceClear=True

140036.19 5 LineState(iLineId).iVgsIdx = 0

140036.19 5 timer set 0.3 EV_TIMEOUT_TIMETOREINITLINE

140036.45 5 timer fired EV_TIMEOUT_TIMETOREINITLINE

140036.45 5 event EV_TIMEOUT_TIMETOREINITLINE, iCode=9008 state=900

140036.45 5 init atidle reinit : start

140036.45 5 init atidle reinit iConferenceOtherLegLid=-1

140036.45 5 init atidle reinit : reset all LineState variables

140036.45 5 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT

140036.45 5 state Waiting for a call...

140038.64 5 timer fired EV_TIMEOUT_AFTERIDLE_ALLOWOUT

140038.64 5 event EV_TIMEOUT_AFTERIDLE_ALLOWOUT, iCode=9013 state=900

140

[SupportTeam]

Trace shows that 15 seconds after dialing the number the Dialogic card reported hearing an 'operator intercept' tone on the line:

 

140035.06 5 tw DialogicEvent 133,TDX_CALLP,11,0,0,CR_CEPT,,

 

Its unusual that the Dialogic card is reporting this tone if it is not played by Telco. a CEPT Tri-tone is not something that you see falsely detected.

 

Maybe there were other sounds on the line when call is made? Was call routed though other services that could be playing tones?

 

Do calls to this number always result in tri-tone being detected?

When you dial this number yourself can you hear any telco tones played on the line before the call is connected?

 

Can you check whether all the 'not-conected' calls are due to the CEPT Tri-tone, or do traces for other outbound calls show other causes?

[ronghuizhang]

Dear VoiceGuide Support,

 

Thanks for your quick reply. The phone is his desk phone in the company. He told me the problem only occurred to the company phone, not on his cellphone. So, he asked me if there is something on company's telephone system. I have no idea how to answer. The other case he gave me, the log said it's fax tone. But customer told me he did say 'yo' to the phone when he picked up. Any clue?

 

See line:

142332.56 5 OnNotConnected unknown app [c:\toa\callout\UGI_trial\ugi_fax.vgs]

 

 

 

 

141318.78 2 LsAwaitingCalls 6

142010.75 0 sys cleanup Start

142010.75 0 sys cleanup End

142302.50 2 tw dtmf 7 (2,55,55)

142302.50 2 event 7, iCode=55 state=900

142302.50 2 LsAwaitingCalls 7

142302.73 2 tw dtmf 9 (2,57,57)

142302.73 2 event 9, iCode=57 state=900

142302.73 2 LsAwaitingCalls 9

142324.72 5 dial [1008,915708301274,1107251423,0,2359,MoTuWeThFrSaSu,[],1,c:\toa\callout\UGI_trial\1651152.wav,c:\toa\callout\UGI_trial\ugi_trial1.vgs,c:\toa\callout\UGI_trial\ugi_trial1.vgs,[PhoneNumberCalled]{915708301274}[TOAID]{100}[JOBID]{38}[FirstName]{Jeremy}[LastName]{Boecker}[Jobdesc]{Test Group}[FillCount]{2}[Token]{init}[CallBackPhone]{6107365830},29,0,5,c:\toa\callout\UGI_trial\ugi_fax.vgs,] (search started at 142324.72)

142324.72 5 dial DialOnLine start tel[915708301274] ann[c:\toa\callout\UGI_trial\1651152.wav] vgs[c:\toa\callout\UGI_trial\ugi_trial1.vgs] am[c:\toa\callout\UGI_trial\ugi_trial1.vgs] rv[[PhoneNumberCalled]{915708301274}[TOAID]{100}[JOBID]{38}[FirstName]{Jeremy}[LastName]{Boecker}[Jobdesc]{Test Group}[FillCount]{2}[Token]{init}[CallBackPhone]{6107365830}] cid[]

142324.72 0 dial callque update id=1008: NextCallTime=1107251428(7/25/2011 2:28:24 PM), RetriesLeft=-1

142324.73 5 rv clear all

142324.73 5 rv add [PhoneNumberCalled]{915708301274}

142324.73 5 rv add [TOAID]{100}

142324.73 5 rv add [JOBID]{38}

142324.73 5 rv add [FirstName]{Jeremy}

142324.73 5 rv add [LastName]{Boecker}

142324.73 5 rv add [Jobdesc]{Test Group}

142324.73 5 rv add [FillCount]{2}

142324.75 5 rv add [Token]{init}

142324.75 5 rv add [CallBackPhone]{6107365830}

142324.75 5 rv add [OutDial_ID]{1008}

142324.75 5 rv add [OutDial_OnNotConnected]{c:\toa\callout\UGI_trial\ugi_fax.vgs}

142324.75 5 rv add [OutDial_AnswerTimeout]{29}

142324.75 5 rv add [OutDial_RetriesLeft]{0}

142324.75 5 rv add [OutDial_PauseBetweenRetries]{5}

142324.75 5 dial making call tel[915708301274] ann[c:\toa\callout\UGI_trial\1651152.wav] vgs[c:\toa\callout\UGI_trial\ugi_trial1.vgs] am[c:\toa\callout\UGI_trial\ugi_trial1.vgs] OnHangup[C:\toa\callout\UGI_trial\ugi_onfinish.vgs] rv[[PhoneNumberCalled]{915708301274}[TOAID]{100}[JOBID]{38}[FirstName]{Jeremy}[LastName]{Boecker}[Jobdesc]{Test Group}[FillCount]{2}[Token]{init}[CallBackPhone]{6107365830}[OutDial_ID]{1008}[OutDial_OnNotConnected]{c:\toa\callout\UGI_trial\ugi_fax.vgs}[OutDial_AnswerTimeout]{29}[OutDial_RetriesLeft]{0}[OutDial_PauseBetweenRetries]{5}]

142324.75 5 script interpretor: VgMulti v6.0.3386

142324.77 5 state Dialing 915708301274

142324.77 5 lineMakeCall=>[]

142324.77 5 timer set 39 EV_TIMEOUT_MAKECALL_NORESPONSE

142325.31 5 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

142325.31 5 event TDX_SETHOOK, iCode=135 state=5200

142325.31 5 LsWaitAfterDialingOut : 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

142332.50 5 tw DialogicEvent 134,TDX_CST,191,0,0,DE_TONEON,FAX,

142332.50 5 event FAX, iCode=134 state=5200

142332.50 5 LsWaitAfterDialingOut : 134,FAX,191,0,0,DE_TONEON,FAX,

142332.52 5 event TDX_CST, iCode=134 state=5200

142332.52 5 LsWaitAfterDialingOut : 134,TDX_CST,191,0,0,DE_TONEON,FAX,

142332.52 5 tw DialogicEvent 133,TDX_CALLP,18,0,0,CR_FAXTONE,,

142332.52 5 event CR_FAXTONE, iCode=133 state=5200

142332.52 5 LsWaitAfterDialingOut : 133,CR_FAXTONE,18,0,0,,,

142332.52 5 event TDX_CALLP, iCode=133 state=5200

142332.52 5 LsWaitAfterDialingOut : 133,TDX_CALLP,18,0,0,CR_FAXTONE,,

142332.52 5 DialoutProcessFailedDial start sCalledFrom=[LsWaitAfterDialingOut-CR_FAXTONE] RetriesLeft=0

142332.56 5 rvns add [OutDial_Result]{Uncontactable_FaxAnswer}

142332.56 5 timer clear bForceClear=False

142332.56 5 OnNotConnected unknown app [c:\toa\callout\UGI_trial\ugi_fax.vgs]

142332.56 5 dial no escalation info

142332.56 5 HangupCall start (CR_FAXTONE in LsWaitAfterDialingOut)

142332.56 5 rv add [Hangup Time]{7/25/2011 2:23:32 PM}

142332.56 5 state Hanging up call... [CR_FAXTONE in LsWaitAfterDialingOut]

142332.56 5 HangupCall_Common hCall=0

142332.58 5 play PlayStop ok

142332.58 5 timer set 1 EV_TIMEOUT_DOLINEDROP

142332.58 5 state Waiting for a call...

142332.58 5 fnHangupCall end

142332.58 5 tw DialogicEvent 134,TDX_CST,65535,0,0,DE_LCON,,

142332.58 5 event TDX_CST, iCode=134 state=900

142332.58 5 LsAwaitingCalls EV_UNKNOWN_134

142333.56 5 timer fired EV_TIMEOUT_DOLINEDROP

142333.56 5 event EV_TIMEOUT_DOLINEDROP, iCode=9102 state=900

142333.56 5 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

142333.61 5 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

142333.61 5 event TDX_SETHOOK, iCode=135 state=900

142333.61 5 LsAwaitingCalls EV_UNKNOWN_135

142333.61 5 event callstate IDLE 5 1,0,0

142333.61 5 WorkingMode@Idle=

142333.61 5 set LineState().hCall = 0 LineEvCallState-LINECALLSTATE_IDLE

142333.61 5 timer clear bForceClear=True

142333.61 5 LineState(iLineId).iVgsIdx = 0

142333.61 5 timer set 0.3 EV_TIMEOUT_TIMETOREINITLINE

142333.89 5 timer fired EV_TIMEOUT_TIMETOREINITLINE

142333.89 5 event EV_TIMEOUT_TIMETOREINITLINE, iCode=9008 state=900

142333.89 5 init atidle reinit : start

142333.89 5 init atidle reinit iConferenceOtherLegLid=-1

142333.89 5 init atidle reinit : reset all LineState variables

142333.89 5 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT

142333.89 5 state Waiting for a call...

142336.08 5 timer fired EV_TIMEOUT_AFTERIDLE_ALLOWOUT

142336.08 5 event EV_TIMEOUT_AFTERIDLE_ALLOWOUT, iCode=9013 state=900

[SupportTeam]

He told me the problem only occurred to the company phone,

Sounds like his company's phone system is at some stage routed over a poor quality connection. Poor quality connections can sometimes significantly distort the voice. This can happen is voice is transmitted over VoIP type network that has had not been designed/configured to guarantee quality connections.

 

BTW. the 'OnNotConnected' script should be a .VGS/.BAT/.EXE/.COM etc type script. Not a VoiceGuide script.

That is why you are seeing: OnNotConnected unknown app [c:\toa\callout\UGI_trial\ugi_fax.vgs]