Starts Playing Before Answer + Hang Off Phone

[dennis_juel]

Hi

1. Problem

I am using a Voicemodem to dial up with Voiceguide dialer.

The problem is that if the person who receives the call answer fast “under 1 Seconds “ the dialer do not recognize that the phone is answered and then the voiceguide dialer hangs up the phone. If the person I slow “ over 1 S “ the dialer works fine and the script starts running.

 

What can I do to solve this problem???

We are trying to find a dialogic card, but in the meantime before we acquire a dialogic card we must use a standard Voice modem.

 

2. Problem

when the person receiving the call is slow “ over 2 seconds “ the script starts running and the wav file starts playing before the person has answered the phone.

 

Best regards

Dennis Udengaard

Brewerygroup Denmark

Dju@bryggerigruppen.dk

[SupportTeam]

if the person who receives the call answer fast “under 1 Seconds “ the dialer do not recognize that the phone is answered and then the voiceguide dialer hangs up the phone

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.

 

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)

 

when the person receiving the call is slow “ over 2 seconds “ the script starts running and the wav file starts playing before the person has answered the phone.

Are you referring to the "Please press 1 to accept this call.." message? That message will play in a loop when a Voice modem is used - but if you have specified "none" for welcoming message then the script will start immediately.

[dennis_juel]

this log is when tho phone is answered fast and voiceguide hangs op the phone..

 

 

110302.61 0 dial callque update id=158 next call time 0310311108

110302.61 0 dial callque DB update returned

110302.61 0 dial found entry: tel[66851] ann[NONE] vgs[C:\Program Files\VoiceGuide\Ceres\BREWHOUSE\URTNEDSVALING\URTNEDSVALING.vgs] am[NONE]

110302.63 0 Calling MakeCallEx(66851)

110302.63 0 Dialing: 66851

110302.63 0 MakeCall => 66032

110302.63 0 TapiCbTrigSet 66032 7002

110302.63 0 tapi Reply (LineEvReply) ok 66032 0

110302.63 0 TapiCbTrigClear

110302.63 0 callstate DIALING 65980 0 0

110302.63 0 callstate PROCEEDING 65980 0 0

110313.52 0 LsWaitAfterDialingOut EV_TIMEOUT_MAKECALL_NORESPONSE

110313.52 0 dial callque update id=158 next call time 0310311108

110313.52 0 dial callque DB update returned

110313.52 0 Hanging up call... [EV_TIMEOUT_MAKECALL_NORESPONSE]

110313.52 0 RecSoundStop ok

110313.52 0 PlaySoundStop ok

110313.52 0 Waiting for a call...

110313.52 0 fnHangupCall end

110315.71 0 Hanging up call...(2)

110315.71 0 RecSoundStop ok

110315.71 0 PlaySoundStop ok

110315.71 0 Waiting for a call...

110315.71 0 fnHangupCall end

110315.71 0 LsAwaitingCalls EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

110315.71 0 tapi Reply (LineEvReply) ok 66014 0

110330.02 0 callstate DISCONNECTED 65980,1,0

110330.02 0 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT

110330.02 0 Hanging up call...

110330.02 0 RecSoundStop ok

110330.04 0 PlaySoundStop ok

110330.04 0 Waiting for a call...

110330.04 0 fnHangupCall end

110330.04 0 callstate IDLE 65980 0 0

110330.04 0 WorkingMode@Idle=

110330.04 0 LineState(iLineId).iVgsIdx = 0

110330.04 0 tapi Reply (LineEvReply) ok 66031 0

110330.05 0 tapi Reply (LineEvReply) ok 66049 0

110331.04 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

110331.04 0 ReinitTelephony due to IDLE start

110331.04 0 tapic lineDeallocateCall(MainCall:65980) 0

110331.05 0 lineOpen(0) => 0

110331.05 0 Waiting for a call...

110331.05 0 lineOpen(0)LineHandle=66066

[SupportTeam]

Looks like the system is hanging up at the same time as it is trying to dial - how was this outbound call queued? The Answer timeout should be reasonable number (15 seconds at least) and it is now being set to 0.