Call Ends

[Guest DiegoBellini]

Hello, I have detected that ends abrupt the calls because when the system uses a module that requests information to the user, the same one interprets like a double the pressed numbers. In the logs example the number that I touch it was 10161, but the system It recognized how 1100116611. The double of the correct number.

The strangest thing of all that is that in yesterday all that was working to the perfection.

Best Regards, Diego Bellini

Logs.zip

[SupportTeam]

Some telephones do not send the DTMF tones correctly. Have you tried dialing into the system from another telephone?

 

Has anything been done to the telephone lines plugged into the Dialogic card that may cause distortion on the lines?

 

 

 

NB. Trace shows the two events for same keypress arrive about 200ms apart.

 

210708.875 17   5   3 ev    dtmf 1   (268435457,49,0)
210709.047 17   5   3 ev    dtmf 1   (268435457,49,0)

210710.547 17   5   3 ev    dtmf 0   (268435457,48,0)
210710.734 17   5   3 ev    dtmf 0   (268435457,48,0)

210713.062 17   5   3 ev    dtmf 1   (268435457,49,0)
210713.203 17   5   3 ev    dtmf 1   (268435457,49,0)

210715.469 17   5   3 ev    dtmf 6   (268435457,54,0)
210715.641 17   5   3 ev    dtmf 6   (268435457,54,0)

210717.562 17   5   3 ev    dtmf 1   (268435457,49,0)
210717.750 17   5   3 ev    dtmf 1   (268435457,49,0)

210720.641 17   5   3 ev    dtmf *   (268435457,42,0)
210720.844 17   5   3 ev    dtmf *   (268435457,42,0)